Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    Sierra MC73xx working

    Scheduled Pinned Locked Moved Wireless
    51 Posts 13 Posters 39.2k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • M
      meteora @Juancho1972
      last edited by

      @juancho1972 . can you upload the whole process? I am facing the same problem.

      1 Reply Last reply Reply Quote 0
      • F
        fips @Juancho1972
        last edited by

        @juancho1972 Yes, please show the process.

        1 Reply Last reply Reply Quote 0
        • A
          alexTM
          last edited by stephenw10

          So MC7355 and EM7355, which one is better to use with OpenWRT?

          1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            Hmm, seems like spam but...

            That is the same card effectively. The MC version is mPCIe and the EM is m.2.

            Steve

            A 1 Reply Last reply Reply Quote 0
            • A
              alexTM @stephenw10
              last edited by

              @stephenw10 thanks

              1 Reply Last reply Reply Quote 0
              • M
                mrneutron
                last edited by mrneutron

                Is anyone able to get this to work on a DW5808 (MC-7355) in 2020?
                I've been following the procedure outlined by user FranciscoFranco in forum post #17.
                I've experienced that the procedure does not work in 2020.
                I tried to perform the process using Ubuntu 19.10 on a 8GB bootable USB flash drive with 2GB of persistent memory space. I also tried using a Ubuntu 19.10 Virtual Machine inside VMware Workstation. Both setups yielded the same failures.
                One of the first steps is to run networkmanager and modemmanager in debug mode:
                see https://www.freedesktop.org/wiki/Software/ModemManager/Debugging
                $> sudo /usr/sbin/ModemManager --debug
                This process fails to complete. The screen scrolls with text for about 1 minute then stops and never completes - even after waiting/watching for an hour. If you perform a CTRL-C to stop the command, it stops with a message that it failed.
                Since this is one the first steps in the process, the rest cannot be accomplished.

                1. has anyone been able to get this to work on a DW5808 (MC-7355) in 2020?
                2. if not, why this would work in 2016 and not in 2020?
                3. do I need to use a 2016 version of Ubuntu for this to work?

                Thanks for any updates on this procedure.

                1 Reply Last reply Reply Quote 0
                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  Do you have the error it actually shows?

                  Did you try modprobing the serial driver onto the device?
                  https://forum.netgate.com/post/677772

                  M 1 Reply Last reply Reply Quote 0
                  • M
                    mrneutron @stephenw10
                    last edited by

                    @stephenw10
                    No, I didn't try any modprobe commands.

                    from: sudo /usr/sbin/ModemManager --debug
                    This is the last part of the output...says it didn't connect to the AT port and stops and waits, forever.

                    ModemManager[5079]: <debug> [1595789997.248458] [plugin manager] task 0: min probing time elapsed
                    ModemManager[5079]: <debug> [1595789997.248676] [plugin Manager] task 0: still 1 running probes (0 active): ens33
                    ModemManager[5079]: <debug> [1595789997.248711] [plugin manager] task 0: no active tasks to probe
                    ModemManager[5079]: <debug> [1595789997.248745] [plugin manager] task 0,ens33: deferred task completed, no suggested plugin
                    ModemManager[5079]: <debug> [1595789997.248777] [plugin manager] task 0,ens33: finished in '2.502197' seconds
                    ModemManager[5079]: <debug> [1595789997.248943] [plugin manager] task 0,ens33: not supported by any plugin
                    ModemManager[5079]: <debug> [1595789997.248983] [device /sys/devices/pci0000:00/0000:00:11.0/0000:02:01.0] fully ignoring port 'net/ens33' from now on
                    ModemManager[5079]: <debug> [1595789997.249009] [plugin manager] task 0: no more ports to probe
                    ModemManager[5079]: <debug> [1595789997.249028] [plugin manager] task 0: finished in '2.502562' seconds
                    ModemManager[5079]: <info>  [1595789997.249077] Couldn't check support for device '/sys/devices/pci0000:00/0000:00:11.0/0000:02:01.0': not supported by any plugin
                    ModemManager[5079]: <debug> [1595789997.249342] [plugin manager] task 1: min probing time elapsed
                    ModemManager[5079]: <debug> [1595789997.249390] [plugin Manager] task 1: still 2 running probes (1 active): cdc-wdm0, wws35u1c2i12
                    ModemManager[5079]: proxy configuration failed: closed
                    ModemManager[5079]: <debug> [1595790026.390983] (usbmisc/cdc-wdm0) error checking MBIM support: 'Transaction timed out'
                    ModemManager[5079]: <debug> [1595790026.391018] (usbmisc/cdc-wdm0) port is not MBIM-capable
                    ModemManager[5079]: [/dev/cdc-wdm0] channel destroyed
                    ModemManager[5079]: <debug> [1595790026.391300] [plugin manager] task 1,cdc-wdm0: found best plugin for port (Dell)
                    ModemManager[5079]: <debug> [1595790026.391498] [plugin manager] task 1,cdc-wdm0: finished in '31.644019' seconds
                    ModemManager[5079]: <debug> [1595790026.391536] [plugin manager] task 1,cdc-wdm0: found best plugin: Dell
                    ModemManager[5079]: <debug> [1595790026.391557] [plugin manager] task 1,wws35u1c2i12: deferred task completed, got suggested plugin (Dell)
                    ModemManager[5079]: <debug> [1595790026.391586] [plugin Manager] task 1: still 1 running probes (1 active): wws35u1c2i12
                    ModemManager[5079]: <debug> [1595790026.391663] [plugin manager] task 1,wws35u1c2i12: checking with plugin 'Dell'
                    ModemManager[5079]: <debug> [1595790026.391712] (Dell) [wws35u1c2i12] probing deferred until result suggested
                    ModemManager[5079]: <debug> [1595790026.391748] [plugin manager] task 1,wws35u1c2i12: completed, got suggested plugin (Dell)
                    ModemManager[5079]: <debug> [1595790026.391768] [plugin manager] task 1,wws35u1c2i12: finished in '31.644749' seconds
                    ModemManager[5079]: <debug> [1595790026.391792] [plugin manager] task 1,wws35u1c2i12: best plugin matches device reported one: Dell
                    ModemManager[5079]: <debug> [1595790026.391810] [plugin manager] task 1: no more ports to probe
                    ModemManager[5079]: <debug> [1595790026.391827] [plugin manager] task 1: finished in '31.644885' seconds
                    ModemManager[5079]: <info>  [1595790026.391870] [device /sys/devices/pci0000:00/0000:00:11.0/0000:02:03.0/usb1/1-1] creating modem with plugin 'Dell' and '2' ports
                    ModemManager[5079]: <debug> [1595790026.391934] Dell-branded generic modem found...
                    ModemManager[5079]: <warn>  [1595790026.399711] Could not grab port (usbmisc/cdc-wdm0): 'Cannot add port 'usbmisc/cdc-wdm0', unsupported'
                    ModemManager[5079]: <debug> [1595790026.400072] (wws35u1c2i12) type 'net' claimed by /sys/devices/pci0000:00/0000:00:11.0/0000:02:03.0/usb1/1-1
                    ModemManager[5079]: <debug> [1595790026.400336] Modem (Dell) '/sys/devices/pci0000:00/0000:00:11.0/0000:02:03.0/usb1/1-1' completely disposed
                    ModemManager[5079]: <warn>  [1595790026.401515] Couldn't create modem for device '/sys/devices/pci0000:00/0000:00:11.0/0000:02:03.0/usb1/1-1': Failed to find primary AT port

                    Then I did a CTRL-C

                    ^CModemManager[5079]: <info>  [1595790115.488383] Caught signal, shutting down...
                    ModemManager[5079]: <debug> [1595790115.488753] Stopping connection in object manager server
                    ModemManager[5079]: <info>  [1595790115.497328] ModemManager is shut down
                    ModemManager[5079]: <debug> [1595790115.497632] disposing MMSleepMonitor singleton (0x5614725aba90)
                    ModemManager[5079]: <debug> [1595790115.497964] [sleep-monitor] dropping systemd sleep inhibitor
                    eric@ubuntu-vm:~$ ^C
                    eric@ubuntu-vm:~$

                    1 Reply Last reply Reply Quote 0
                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by

                      I assume you stopped and disabled modem manager before that?

                      You need to access an AT port somehow. If that cannot be done in Ubuntu it's probably possible in Windows.

                      Steve

                      M 1 Reply Last reply Reply Quote 0
                      • M
                        mrneutron @stephenw10
                        last edited by

                        @stephenw10 Yes, from reading this thread, I can tell that getting AT command access is crucial to changing the PID and VID numbers.
                        Yes, I followed the documented process, and disabled and stopped the processes noted. But, since command 3 fails, I can't go on to command 4.
                        sudo systemctl disable NetworkManager ModemManager
                        sudo systemctl stop NetworkManager ModemManager
                        sudo /usr/sbin/ModemManager --debug
                        sudo /usr/sbin/NetworkManager --debug --log-level=DEBUG

                        I just tried the modprobe lines. 1 gave an error. I tried starting ModemManager in debug mode after entering these 4 lines...no difference.
                        eric@ubuntu-vm:~$ /sbin/modprobe cdc_wdm product=0x81a8 vendor=0x1199
                        eric@ubuntu-vm:~$ /sbin/modprobe usbserial product=0x81a8 vendor=0x1199
                        eric@ubuntu-vm:~$ /sbin/modprobe qmi_wwan product=0x81a8 vendor=0x1199
                        modprobe: ERROR: could not insert 'qmi_wwan': Operation not permitted
                        eric@ubuntu-vm:~$ /sbin/modprobe qcserial product=0x81a8 vendor=0x1199
                        eric@ubuntu-vm:~$

                        Given that the documented procedure doesn't work in Ubuntu 19.10, I have to guess:

                        1. the procedure was not documented completely/accurately back in 2016
                        2. the 2019 versions of software in the Ubuntu apt repository are not compatible with this procedure
                        1 Reply Last reply Reply Quote 0
                        • M
                          mrneutron
                          last edited by

                          Here's the output of the perl script.
                          eric@ubuntu-vm:~$ sudo perl swi_setusbcomp.pl -usbcomp=14
                          Running in MBIM mode (driver=cdc_mbim)
                          MBIM OPEN succeeded
                          QMI msg '0x0021' returned status = 1
                          MBIM QMI support verified
                          supports 26 QMI subsystems:
                          0x00 (1.5) 'QMI_CTL' - Control service
                          0x01 (1.36) 'QMI_WDS' - Wireless data service
                          0x02 (1.14) 'QMI_DMS' - Device management service
                          0x03 (1.25) 'QMI_NAS' - Network access service
                          0x04 (1.3) 'QMI_QOS' - Quality of service, err, service
                          0x05 (1.10) 'QMI_WMS' - Wireless messaging service
                          0x06 (1.0) 'QMI_PDS' - Position determination service
                          0x07 (1.2) 'QMI_AUTH' - Authentication service
                          0x08 (1.2) 'QMI_AT' - AT command processor service
                          0x09 (2.1) 'QMI_VOICE' - Voice service
                          0x0a (2.16) 'QMI_CAT2' - Card application toolkit service (new)
                          0x0b (1.25) 'QMI_UIM' - UIM service
                          0x0c (1.4) 'QMI_PBM' - Phonebook service
                          0x11 (1.0) 'QMI_SAR' - Specific absorption rate service
                          0x12 (1.0) 'QMI_IMSS' - IMS settings service
                          0x17 (1.0) 'QMI_TS' - Thermal sensors service
                          0x18 (1.0) 'QMI_TMD' - Thermal mitigation device service
                          0x1a (1.10) 'QMI_WDA' - Wireless data administrative service
                          0x1d (1.0) 'QMI_CSVT' - Circuit switched videotelephony service
                          0x1e (1.0) 'QMI_QCMAP' - Qualcomm mobile access point service
                          0x1f (1.0) 'QMI_IMSP' - IMS presence service
                          0x20 (1.0) 'QMI_IMSVT' - IMS videotelephony service
                          0x22 (1.0) 'QMI_COEX' - Coexistence service
                          0x29 (1.0) 'QMI_RFRPE' - RF radiated performance enhancement service
                          0xe1 (1.0) 'QMI_RMS' - Remote management service
                          0xf0 (1.0) 'unknown' -
                          QMI msg '0x0022' returned status = 1
                          Got QMI DMS client ID '44'
                          QMI msg '0x555b' returned status = 1
                          Current USB composition: 14
                          USB compositions:
                          0 - HIP DM NMEA AT MDM1 MDM2 MDM3 MS NOT SUPPORTED
                          1 - HIP DM NMEA AT MDM1 MS SUPPORTED
                          2 - HIP DM NMEA AT NIC1 MS NOT SUPPORTED
                          3 - HIP DM NMEA AT MDM1 NIC1 MS NOT SUPPORTED
                          4 - HIP DM NMEA AT NIC1 NIC2 NIC3 MS NOT SUPPORTED
                          5 - HIP DM NMEA AT ECM1 MS NOT SUPPORTED
                          6 - DM NMEA AT QMI SUPPORTED
                          7 - DM NMEA AT RMNET1 RMNET2 RMNET3 SUPPORTED
                          8 - DM NMEA AT MBIM SUPPORTED
                          9 - MBIM SUPPORTED
                          10 - NMEA MBIM SUPPORTED
                          11 - DM MBIM SUPPORTED
                          12 - DM NMEA MBIM SUPPORTED
                          13 - Config1: comp6 Config2: comp8 NOT SUPPORTED

                          • 14 - Config1: comp6 Config2: comp9 SUPPORTED
                            15 - Config1: comp6 Config2: comp10 NOT SUPPORTED
                            16 - Config1: comp6 Config2: comp11 NOT SUPPORTED
                            17 - Config1: comp6 Config2: comp12 NOT SUPPORTED
                            18 - Config1: comp7 Config2: comp8 NOT SUPPORTED
                            19 - Config1: comp7 Config2: comp9 SUPPORTED
                            20 - Config1: comp7 Config2: comp10 NOT SUPPORTED
                            21 - Config1: comp7 Config2: comp11 NOT SUPPORTED
                            22 - Config1: comp7 Config2: comp12 NOT SUPPORTED
                            Current setting is already '14'
                            QMI msg '0x0023' returned status = 1
                          1 Reply Last reply Reply Quote 0
                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Hmm, well if it can read that and is in composition 14 then you should be able to get an AT port.

                            You might have to change the current config index to 6 if it's 9.

                            What does lsusb -d 413C -v show.

                            Also it looks like you loaded the usbserial driver using Sierra vendor and product ID. You need to use the current values so it attaches. So I assume?:
                            modprobe usbserial product=0x818A vendor=0x413C

                            Steve

                            M 1 Reply Last reply Reply Quote 0
                            • M
                              mrneutron @stephenw10
                              last edited by

                              @stephenw10 that command line doesn't show us anything.

                              eric@ubuntu-vm:~$ lsusb -d 413C -v
                              Usage: lsusb [options]...
                              List USB devices
                              -v, --verbose
                              Increase verbosity (show descriptors)
                              -s [[bus]:][devnum]
                              Show only devices with specified device and/or
                              bus numbers (in decimal)
                              -d vendor:[product]
                              Show only devices with the specified vendor and
                              product ID numbers (in hexadecimal)
                              -D device
                              Selects which device lsusb will examine
                              -t, --tree
                              Dump the physical USB device hierarchy as a tree
                              -V, --version
                              Show version of program
                              -h, --help
                              Show usage and help
                              eric@ubuntu-vm:~$

                              From what I read in this thread, the problem is that the driver for the standard Sierra Wireless 7355 is linked to a differen PID and VID, so the driver won't connect with the Dell version of the 7355.
                              And, since the Dell version has no AT serial port, you can't sent it a command to change teh PID VID.

                              Also from the tread, MBIM is supported. I believe that is an alternate port to send AT commands to? Someone posted that you can configure PUTTY to send commands to the MBIM port, but I'm not sure what port or BAUD rate to set, because they didn't list the specifics.

                              Its not clear how they got this to work in 2016, and it doesn't seem to work in 2020....

                              1 Reply Last reply Reply Quote 0
                              • stephenw10S
                                stephenw10 Netgate Administrator
                                last edited by

                                What device and product ID is it showing now?

                                Did you try modprobing the usb serial driver using those values?

                                Steve

                                M 1 Reply Last reply Reply Quote 0
                                • M
                                  mrneutron @stephenw10
                                  last edited by

                                  @stephenw10 said in Sierra MC73xx working:

                                  What device and product ID is it showing now?

                                  Same Dell custom IDs, as before. VID: 0x413C , PID: 81A8

                                  Did you try modprobing the usb serial driver using those values?

                                  Yes. I tried that several posts back. Remember, one of the modprobe commands gave me an error?
                                  Later, I tried all 4 of the modprobe commands with sudo at the start.
                                  With sudo, I didn't get errors, but it didn't help...same lack of functionality.

                                  I just got a standard MC7355 card and it shows the desired VID: 0x1199. PID: 0x9041 IDs.

                                  I'm going to give up on that horrible Dell Wireless card.
                                  I don't need an impossible puzzle.

                                  1 Reply Last reply Reply Quote 0
                                  • stephenw10S
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    Right but the output you posted here showed the wrong vendor ID:

                                    eric@ubuntu-vm:~$ /sbin/modprobe usbserial product=0x81a8 vendor=0x1199

                                    You would need to modprobe against the current IDs to get a com port and then switch it.
                                    If you tried that and it still didn't work I would probably be trying to do it Windows if you decide have another go at it. Otherwise the factory card should work far more easily.

                                    Steve

                                    M 1 Reply Last reply Reply Quote 0
                                    • M
                                      mrneutron @stephenw10
                                      last edited by

                                      @stephenw10,
                                      So, are you saying the modprobe lines should be?

                                      $ sudo /sbin/modprobe cdc_wdm product=0x81a8 vendor=0x413c
$ sudo /sbin/modprobe usbserial product=0x81a8 vendor=0x413c
$ sudo /sbin/modprobe qmi_wwan product=0x81a8 vendor=0x413c
$ sudo /sbin/modprobe qcserial product=0x81a8 vendor=0x413c
                                      1 Reply Last reply Reply Quote 0
                                      • stephenw10S
                                        stephenw10 Netgate Administrator
                                        last edited by

                                        Yes exactly, you are telling the driver to attach to that specific device.

                                        K 1 Reply Last reply Reply Quote 0
                                        • K
                                          kevs @stephenw10
                                          last edited by

                                          Hi Sir @stephenw10,

                                          Sorry for bringing up this old post, May I ask if this modem/4G is supported by Netgate pfsense?

                                          Actually, this is based on Netgate websites but I am afraid if the modems without h and s at the end will work in Netgate pfsense.

                                          (https://docs.netgate.com/pfsense/en/latest/cellular/hardware.html)

                                          The Huawei E8372 instead of Huawei E8372h without h at the end.

                                          As well as,
                                          The Huawei E3372 LTE USB-stick instead of Huawei E3372s LTE USB-stick without s at the end.

                                          and

                                          The Huawei E3372 LTE USB-stick instead of Huawei E3372h LTE USB-stick without h at the end.

                                          Thank you!

                                          1 Reply Last reply Reply Quote 0
                                          • stephenw10S
                                            stephenw10 Netgate Administrator
                                            last edited by

                                            I've not used any of those myself so I can't say. The best way is to just check other threads for existing reports of success.

                                            1 Reply Last reply Reply Quote 1
                                            • First post
                                              Last post
                                            Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.