Panic - and cannot get into single user mode

[night0wl]

Hi all,

Relative noob here. I had a power outage and now my SG-3100 will not come up. I've managed to get console connected. However, just as pfsense loads, I get this panic....try as I might, I CANNOT get into single-user mode to run fsck

path: /lib /usr/lib /usr/lib/compat /usr/local/lib /usr/local/lib/compat/pkg /usr/lib/engines /usr/local/lib/compat/pkg /usr/local/lib/ipsec /usr/local/lib/perl5/5.30/mach/CORE
Soft Float compatibility ldconfig path:
done.
panic: ufs_dirbad: /: bad dir ino 29323 at offset 1536: mangled entry
cpuid = 1
Uptime: 12s
Automatic reboot in 15 seconds - press a key on the console to abort
Rebooting...

General initialization - Version: 1.0.0
AVS selection from EFUSE disabled (Skip reading EFUSE values)
Overriding default AVS value to: 0x23
Detected Device ID 6820
High speed PHY - Version: 2.0

Init Customer board board SerDes lanes topology details:
| Lane # | Speed| Type |
------------------------------|
| 0 | 3 | SATA0 |
| 1 | 5 | PCIe0 |
| 2 | 3 | SATA1 |
| 3 | 4 | SGMII2 |
| 4 | 5 | PCIe1 |
| 5 | 5 | USB3 HOST1 |

PCIe Ref. Clock Buffer Control is 0xf00015bf, setting to 0xf00015bf
SOC_CONTROL_REG1 is 0xf00015bf, setting to 0x0707c0f3
PCIe, Idx 0: detected no link
PCIe, Idx 1: detected no link
High speed PHY - Ended Successfully
mv_ddr: mv_ddr-armada-17.06.1-g07f8294 (Oct 8

[kiokoman]

your file system is corrupted anyway i suggest you to open a ticket at https://go.netgate.com

they usually answer very fast !

you probably need to reinstall or fsck from an external boot
https://docs.netgate.com/pfsense/en/latest/solutions/sg-3100/reinstall-pfsense.html

[night0wl]

I was able to Cntrl+C sometime during the boot process then repeatedly run fsck -y till the check came clean. The firewall recovered and rebooted. Still having odd artifacts like a static IP reservation not being honored. However, by and large the system is back.

[Netboy1990]

does asking the support really help? i have been on some sites where it doesnt really help a lot, Do you have any experience with it?

[Gertjan]

@Netboy1990 said in Panic - and cannot get into single user mode:

does asking the support really help?

Yep.
The guys from Netgate know a lot about pfSense, and the appliances they design, build and sell.

@Netboy1990 said in Panic - and cannot get into single user mode:

some sites

"fast" for a person could be "slow" for another.
What do you mean with "some sites" ?

@Netboy1990 said in Panic - and cannot get into single user mode:

Do you have any experience with it?

This forum is full with experiences from people that contacted support. Check out this site - no need to go else where.

Free tip : The fastest support ever : just remove the need to contact support !
It's easy to get a close to zero chance of a wrecked up file system : never remove out the power - or do not have the power being removed. Don't rely on others to enforce this rule : take the counter measures upfront : install an UPS, and done with file system errors.

[Netboy1990]

@Gertjan Sounds good to me, i´m pretty new to this plattform but its not been the first i have been on and there (mostly german sites) it sometimes takes weeks to get a reply and then its a shitty one as well.

[stephenw10]

All support subscriptions have a maximum initial response SLA of 24hrs but I've never seen a ticket get close to that. Often we are able to reply within minutes.
If you have a support subscription and open a ticket with us you will not be waiting weeks.

Steve

[Netboy1990]

@stephenw10 Sounds great to me, even more so hearing it from an administrator after 4 hours :D