ISP Proof of Service
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The ISP and I have disagreements; so I canceled the service in July. This pass weekend I received a bill for service from mid September to mid October. That was impossible since the modem had been powered off. This led me to the question of how I could ask the ISP to prove that they indeed rendered service that I accepted and consumed. The idea is based on the electric utility that has a meter to prove that electricity had been consumed.
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I guess there is no way to provide proof ... thanks for viewing!
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They could show you a log where your modem was connected. What IP your device was using, what mac address it was. How much traffic you moved..
Do you own said modem.. or do they? They could be charging you for service - be it you used or not if you still have their equipment..
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SG-4860 24.03 | Lab VMs 2.7.2, 24.03 -
As above.
Not using the service is no proof of not consuming. They even like it when you pay, and not consume. Those are the best clients for any company !
Having the possibility to access a service, because your account is alive and/or you have (not returned) the equipment, is enough, for them.The only recognized proof is not "KwH consumed", but a letter delivered against signature - their signature for receipt. That is, in civilized places ;)
No "help me" PM's please. Use the forum, the community will thank you.
Edit : and where are the logs ?? -
@johnpoz said in ISP Proof of Service:
They could show you a log where your modem was connected. What IP your device was using, what mac address it was. How much traffic you moved..
Do you own said modem.. or do they? They could be charging you for service - be it you used or not if you still have their equipment..
Thanks John for responding ... the modem is mine. That's I thought--"What IP your device was using, what mac address it was. How much traffic you moved.. plus a log from mid September to mid October.
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@Gertjan I will ask the ISP to provide log of data moved, IP, Mac address of my powered-off modem for mid-September to mid October to my state attorney general office that will act as a mediator.
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Just to follow up, I took my ISP to court for violating my state Unfair Trade Practice Act and defamation because the ISP had falsely billed me despite my cancellation of service and owning the modem. The ISP then told a credit collection agency that I owe the ISP $67.19. I really shook up my ISP because they got the most prestigious law firm in the state to represent them. I took the ISP to small claims court request the maximum ($5,000).
I went to law school, but I don't practice law...I just could not standby and be bullied by the ISP who I believe have done the same exact unfair act to others. So, instead of settling my claim, the ISP spent at least twice the amount to meet me in court...their back was against the wall.
The conservative court didn't want me to win against since it could be looked at as unjust enrichment and instead offered a refund on my filing fees. So do not be afraid to take your ISP to court and record all conversations with your ISP...setup FreePBX on your pfSense so when you call your ISP, after they pick up the phone and before the call is put through, they'll hear "all calls are recorded for quality assurance."
BTW, I am back with the same ISP and they sent me a message "We are happy to have you."
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@nollipfsense I am glad you feel good now you have won the case.
Its important to feel good and just.
Doesnt matter if you have wasted other peoples time for 67 $..... Not to mention your own.
Have a nice day.
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@cool_corona It was not a waste of time to defend oneself. Some ISPs are dishonest knowing that the Internet cost will get cheaper and cheaper...they're willing to do dishonest tactics to get as much money now. I did not win the case because I did not have a voice recording of my cancellation notice to the ISP, but also I did not get any damage to my credit file over $67.19. That's why I said to record all conversations with ISP since they record all conversations with customers. I didn't think I needed to record a conversation with the ISP executive staff.
