Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    Cannot log in

    Scheduled Pinned Locked Moved Official Netgate® Hardware
    4 Posts 3 Posters 652 Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • P
      psjofors
      last edited by

      I recently bought a SG-1100 and changed the default username/password combination. My browser (Safari) capture this combination however the stored combination does not allow me to log in. Anyone knows how to reset the unit to factory settings?

      There is a hard reset button on the back of the unit, but the documentation does not tell me if this reset the unit to factory settings.

      1 Reply Last reply Reply Quote 0
      • bmeeksB
        bmeeks
        last edited by bmeeks

        The easiest solution is to remove the stored password from your browser. Here is a link to a University of Iowa (USA) web site with instructions for how to do that for several different browsers: https://its.uiowa.edu/support/article/104086.

        For this to work, I have to assume you know what the actual login and password is and you did not have a typographical error when entering it.

        If you mistyped the password and now don't know what is actually configured in pfSense, you need to perform these steps from the official Netgate documentation: https://docs.netgate.com/pfsense/en/latest/troubleshooting/locked-out.html. You will need your USB serial port console cable when doing that as you must be able to see the console during boot up in order to enter single-user mode.

        1 Reply Last reply Reply Quote 0
        • P
          psjofors
          last edited by

          Thanks bmeeks. I need to do your second suggestion.

          1 Reply Last reply Reply Quote 0
          • N
            negate1
            last edited by

            This post is deleted!
            1 Reply Last reply Reply Quote 0
            • First post
              Last post
            Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.