Service Desk Portal: User blocked

[jei]

I need a factory firmware file for my SG-2440.

Doc says:

"Please open a support ticket to request access to the factory firmware by selecting Firmware Access as the General Problem and then select Netgate SG-2440 for the platform. Make sure to include the serial number in the ticket to expedite access."

(https://docs.netgate.com/pfsense/en/latest/solutions/sg-2440/reinstall-pfsense.html)

After registering the support account and confirming email address I open a new ticket following the instructions. On submit I get a message "User blocked! No more tickets allowed for this user"

After logging out, I cannot log back in: "Email/Password combination is not valid". Password reset does nothing. Seems like I got banned or something. Somewhat hostile experience so far I must say.

[stephenw10]

I'm sorry about that. It's because of the domain you're using, it frequently ends up on blacklists.

I have unblocked your user, please try again.

Steve

[jei]

Thank you. Ticket submitted.

Curious, by my domain do you mean protonmail's email or my ISP?

[stephenw10]

I mean protonmail unfortunately.