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pfSense on Hyper-V WAN IP Issue

Problems Installing or Upgrading pfSense Software
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  • L
    lispeedyg
    last edited by Jan 25, 2021, 3:57 PM

    Does anyone have any ideas?
    Here's a view into the adapters Hyper-V Adapters:
    login-to-view

    P 1 Reply Last reply Jan 25, 2021, 4:55 PM Reply Quote 0
    • P
      provels @lispeedyg
      last edited by Jan 25, 2021, 4:55 PM

      @lispeedyg
      Stating the obvious, I know, but is your WAN vSwitch set to 'External'?

      Do you have any working VM pfSense instance that works that you can pull a config from?

      Peder

      MAIN - pfSense+ 24.11-RELEASE - Adlink MXE-5401, i7, 16 GB RAM, 64 GB SSD. 500 GB HDD for SyslogNG
      BACKUP - pfSense+ 23.01-RELEASE - Hyper-V Virtual Machine, Gen 1, 2 v-CPUs, 3 GB RAM, 8GB VHDX (Dynamic)

      L 1 Reply Last reply Jan 25, 2021, 5:04 PM Reply Quote 0
      • L
        lispeedyg @provels
        last edited by Jan 25, 2021, 5:04 PM

        @provels said in pfSense on Hyper-V WAN IP Issue:

        @lispeedyg
        Stating the obvious, I know, but is your WAN vSwitch set to 'External'?>

        It is.

        Do you have any working VM pfSense instance that works that you can pull a config from?

        This "was working" for years. And, I have 2 other installs at other locations with the same ISP that are showing the same issues. But, only when I need to pull an IP. the ones with static IP's are working fine.

        But, it seems that I can't even ping the modem ip where I'm perfectly able to ping and open the modem page when using a simple router.

        P 1 Reply Last reply Jan 25, 2021, 5:28 PM Reply Quote 0
        • P
          provels @lispeedyg
          last edited by provels Jan 25, 2021, 5:31 PM Jan 25, 2021, 5:28 PM

          @lispeedyg said in pfSense on Hyper-V WAN IP Issue:

          same ISP that are showing the same issues

          Prob need to work with ISP, maybe they can assign you a temp static for one instance to prove it's their problem.

          But, it seems that I can't even ping the modem ip

          Since the WAN has no address. Bet you could if you set the FW WAN IP address to 192.168.100.2...

          Peder

          MAIN - pfSense+ 24.11-RELEASE - Adlink MXE-5401, i7, 16 GB RAM, 64 GB SSD. 500 GB HDD for SyslogNG
          BACKUP - pfSense+ 23.01-RELEASE - Hyper-V Virtual Machine, Gen 1, 2 v-CPUs, 3 GB RAM, 8GB VHDX (Dynamic)

          L 1 Reply Last reply Jan 25, 2021, 11:26 PM Reply Quote 0
          • L
            lispeedyg @provels
            last edited by Jan 25, 2021, 11:26 PM

            @provels said in pfSense on Hyper-V WAN IP Issue:

            @lispeedyg said in pfSense on Hyper-V WAN IP Issue:

            same ISP that are showing the same issues

            Prob need to work with ISP, maybe they can assign you a temp static for one instance to prove it's their problem.

            They are of no use. The only way for them to issue a static IP is to sign up for an account.

            But, it seems that I can't even ping the modem ip

            Since the WAN has no address. Bet you could if you set the FW WAN IP address to 192.168.100.2...

            Your suggestion: No Go.

            Also, just swapped out modem with new one -- No Go
            Swapped Network cards -- No Go

            I can see the WAN IP from the Hyper-V Host interface but cannot get it to work on the pfSense VM. There has to be something different with the base pfSense code for acquiring dynamic IP's.

            I see another thread from 2018 that seemed to try and address a similar issue. But the thread ended with a comment for the user to "Work upstream to why offer is not being sent.". I don't know where or how this would work.

            Hopefully someone here can point me to possible paths to follow. This is making no sense to me at this point as to why it's not working.

            Thanks in advance.

            P 1 Reply Last reply Jan 26, 2021, 1:51 PM Reply Quote 0
            • P
              provels @lispeedyg
              last edited by provels Jan 26, 2021, 1:55 PM Jan 26, 2021, 1:51 PM

              @lispeedyg said in pfSense on Hyper-V WAN IP Issue:

              Your suggestion: No Go.

              Can't even reach the modem's inside interface? Weird. Would double NAT be an option as last resort? Delete/recreate the WAN vSwitch?

              Just throwing stuff at the wall now. How many nodes can you threaten to pull from the ISP to engage their cooperation?

              Peder

              MAIN - pfSense+ 24.11-RELEASE - Adlink MXE-5401, i7, 16 GB RAM, 64 GB SSD. 500 GB HDD for SyslogNG
              BACKUP - pfSense+ 23.01-RELEASE - Hyper-V Virtual Machine, Gen 1, 2 v-CPUs, 3 GB RAM, 8GB VHDX (Dynamic)

              L 1 Reply Last reply Jan 26, 2021, 2:07 PM Reply Quote 0
              • B
                Bob.Dig LAYER 8
                last edited by Bob.Dig Jan 26, 2021, 2:03 PM Jan 26, 2021, 2:03 PM

                Seems to be not a hyper-v problem but a problem with that specific ISP. If you use Windows-Server you could DDA one NIC to the vm directly, but probably won't help either.

                L 1 Reply Last reply Jan 26, 2021, 2:12 PM Reply Quote 0
                • L
                  lispeedyg @provels
                  last edited by Jan 26, 2021, 2:07 PM

                  @provels said in pfSense on Hyper-V WAN IP Issue:

                  @lispeedyg said in pfSense on Hyper-V WAN IP Issue:

                  Your suggestion: No Go.

                  Can't even reach the modem's inside interface? Weird. Would double NAT be an option as last resort? Delete/recreate the WAN vSwitch?

                  Just throwing stuff at the wall now. How many nodes can you threaten to pull from the ISP to engage their cooperation?

                  Thanks for the responses. I can't count the number of times I've deleted and re-created the vSwitches.

                  As far as double NAT, I've been avoiding that option since the speed and security would be inherently compromised.

                  And, unfortunately, the ISP could care less unless. They've recently (last year) been purchased by a French company Altice. And, they've been dramatically reducing staff count. Service as definitely degraded since the acquisition.

                  Any other suggestions would be appreciated.

                  1 Reply Last reply Reply Quote 0
                  • L
                    lispeedyg @Bob.Dig
                    last edited by Jan 26, 2021, 2:12 PM

                    @bob-dig said in pfSense on Hyper-V WAN IP Issue:

                    Seems to be not a hyper-v problem but a problem with that specific ISP. If you use Windows-Server you could DDA one NIC to the vm directly, but probably won't help either.

                    Thanks for the response. But, I already tried installing pfSense without the use of a VM -- No Go.

                    I really think this may be a pfSense DHCP bug. If so, can you tell me how to report and the info needed to support the bug resolution? Or, should I bite the bullet and get a Static IP?

                    Thanks for any suggestions.

                    P 1 Reply Last reply Jan 26, 2021, 2:35 PM Reply Quote 0
                    • P
                      provels @lispeedyg
                      last edited by provels Jan 26, 2021, 2:39 PM Jan 26, 2021, 2:35 PM

                      @lispeedyg
                      Any Reddit groups for your ISP?
                      Tried a Gen1 VM? I only have 2012R2 as far as Hyper-V goes... But I've had no issues with either Realteks or my current Intel i340-T4 using Gen1.
                      Tried swapping ports and reconfiguring the NICS? I know you said 2 "new" cards, but I doubt any "new " cards are being made with 13-year old tech except grey market. Did you just mean "different"?
                      Are there other approved modems for this provider?

                      Again, just throwin'...

                      Peder

                      MAIN - pfSense+ 24.11-RELEASE - Adlink MXE-5401, i7, 16 GB RAM, 64 GB SSD. 500 GB HDD for SyslogNG
                      BACKUP - pfSense+ 23.01-RELEASE - Hyper-V Virtual Machine, Gen 1, 2 v-CPUs, 3 GB RAM, 8GB VHDX (Dynamic)

                      L 1 Reply Last reply Jan 26, 2021, 3:43 PM Reply Quote 0
                      • L
                        lispeedyg @provels
                        last edited by Jan 26, 2021, 3:43 PM

                        @provels said in pfSense on Hyper-V WAN IP Issue:

                        @lispeedyg
                        Any Reddit groups for your ISP?
                        Tried a Gen1 VM? I only have 2012R2 as far as Hyper-V goes... But I've had no issues with either Realteks or my current Intel i340-T4 using Gen1.
                        Tried swapping ports and reconfiguring the NICS? I know you said 2 "new" cards, but I doubt any "new " cards are being made with 13-year old tech except grey market. Did you just mean "different"?
                        Are there other approved modems for this provider?

                        Again, just throwin'...

                        Thanks for the suggestion I just created a post on Reddit

                        Gen1's tried -- No Go

                        The replacement modem i installed yesterday was replaced with the same model Arris TM1602A. After install I hooked up my laptop directly to the modem and was able to get to the status page (see below) and the internet. But, still unable to have pfSense acquire the IP of the Modem or the WAN.:
                        login-to-view

                        P 1 Reply Last reply Jan 26, 2021, 7:03 PM Reply Quote 0
                        • P
                          provels @lispeedyg
                          last edited by provels Jan 26, 2021, 7:15 PM Jan 26, 2021, 7:03 PM

                          @lispeedyg
                          Maybe spoof the laptop's MAC on the WAN interface now that it has connected once? Guess you tried with the Netgear.
                          Try double NAT just to see if it connects?
                          See if one of your team has a spare/different modem you can borrow.
                          Does the host share the WAN or LAN NIC for management?

                          How are you seeing the WAN address on the host NIC?

                          Peder

                          MAIN - pfSense+ 24.11-RELEASE - Adlink MXE-5401, i7, 16 GB RAM, 64 GB SSD. 500 GB HDD for SyslogNG
                          BACKUP - pfSense+ 23.01-RELEASE - Hyper-V Virtual Machine, Gen 1, 2 v-CPUs, 3 GB RAM, 8GB VHDX (Dynamic)

                          L 1 Reply Last reply Jan 26, 2021, 7:16 PM Reply Quote 0
                          • L
                            lispeedyg @provels
                            last edited by Jan 26, 2021, 7:16 PM

                            @provels said in pfSense on Hyper-V WAN IP Issue:

                            @lispeedyg
                            Maybe spoof the laptop's MAC on the WAN interface now that it has connected once?
                            Try double NAT just to see if it connects?
                            See if one of your team has a spare/different modem you can borrow.

                            How are you seeing the WAN address on the host NIC?

                            Hi, I've already tried spoofing using the NetGear router that did work on both the WAN vSwitch -- No Go

                            As far as seeing the WAN IP, I have 2 dual port Intel 1G Network Cards. One for the Optimum (issues) ISP. ANd the other using FIOS (primary) Fiber channel ISP. So, in the VM host I actually have 2 VM's one for pfSense both ports connected to the OPT card. And, another VM (windows) machine that I can switch between either card as the network port. Additionally, the VM Host is connected to the FIOS AND the OPTIMUM cards give me a look into the IP's for each card:
                            login-to-view

                            P 1 Reply Last reply Jan 26, 2021, 7:28 PM Reply Quote 0
                            • P
                              provels @lispeedyg
                              last edited by provels Jan 26, 2021, 7:31 PM Jan 26, 2021, 7:28 PM

                              @lispeedyg
                              I have no exp w/ multi WAN, sorry. Can the FIOS be disabled to see if it matters w/o bringing the company down? Are all your locs multi WAN?

                              Not to insult, but you've probably memorized these pages... https://docs.netgate.com/pfsense/en/latest/multiwan/index.html

                              Maybe a bug, but you've exhausted me! You could open a bug report at https://redmine.pfsense.org/projects/pfsense

                              Peder

                              MAIN - pfSense+ 24.11-RELEASE - Adlink MXE-5401, i7, 16 GB RAM, 64 GB SSD. 500 GB HDD for SyslogNG
                              BACKUP - pfSense+ 23.01-RELEASE - Hyper-V Virtual Machine, Gen 1, 2 v-CPUs, 3 GB RAM, 8GB VHDX (Dynamic)

                              L 1 Reply Last reply Jan 26, 2021, 7:59 PM Reply Quote 0
                              • L
                                lispeedyg @provels
                                last edited by Jan 26, 2021, 7:59 PM

                                @provels said in pfSense on Hyper-V WAN IP Issue:

                                @lispeedyg
                                I have no exp w/ multi WAN, sorry. Can the FIOS be disabled to see if it matters w/o bringing the company down? Are all your locs multi WAN?

                                Not to insult, but you've probably memorized these pages... https://docs.netgate.com/pfsense/en/latest/multiwan/index.html

                                Maybe a bug, but you've exhausted me! You could open a bug report at https://redmine.pfsense.org/projects/pfsense

                                Most of the installs do not have multi-WAN environments. But, i only use the second card as my gateway into the primary LAN environment. And, as I've mentioned, I've tried only pfSense installed on a PC (single network card) -- No Go.

                                Thanks for the input. It's always useful to get another point of view.

                                P 1 Reply Last reply Jan 26, 2021, 8:00 PM Reply Quote 0
                                • P
                                  provels @lispeedyg
                                  last edited by Jan 26, 2021, 8:00 PM

                                  @lispeedyg 🤷

                                  Peder

                                  MAIN - pfSense+ 24.11-RELEASE - Adlink MXE-5401, i7, 16 GB RAM, 64 GB SSD. 500 GB HDD for SyslogNG
                                  BACKUP - pfSense+ 23.01-RELEASE - Hyper-V Virtual Machine, Gen 1, 2 v-CPUs, 3 GB RAM, 8GB VHDX (Dynamic)

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