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    pfSense becomes unresponsive

    Scheduled Pinned Locked Moved General pfSense Questions
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    • stephenw10S Offline
      stephenw10 Netgate Administrator
      last edited by

      A separate switch will outperform bridged interfaces everytime.

      The firewall still has to read that traffic, process it and send it back out on all the interfaces. All of that requires CPU cycles.

      There only reasons you should be using bridged intercaces like that are if you need to filter traffic between network segments that are in the same subnet. Or if you have spare interfaces and nothing better to do with them. ๐Ÿ˜‰ But only, of course, if you are aware that doing so uses CPU cycles. I have used ports for occasional management access locally at the firewall for example.

      But that's not the cause of your issue.

      Just how unresponsive is it? How are you testing that?

      Do you see any response from ctl+t at the console?

      Does the keyboard caps-lock led still work?

      With nothing logged at all like that and no crash report it starts to look like a hardware issue.

      Steve

      A 1 Reply Last reply Reply Quote 0
      • A Offline
        AmaanX5A @Gertjan
        last edited by

        @gertjan All request are from me, both LAN and WAN:

        LAN to login into pfSense
        WAN to check if the rule for remote management is working or not

        Any abnormality? Please point out because I don't see any

        I've IP range from 10.1.1.2 - 10.1.1.50, I feel
        comfortable with it

        GertjanG 1 Reply Last reply Reply Quote 0
        • GertjanG Offline
          Gertjan @AmaanX5A
          last edited by

          @amaanx5a said in pfSense becomes unresponsive:

          Any abnormality? Please point out because I don't see any

          Yep, one - a big one :

          WAN to check if the rule for remote management is working or not

          Apply this one :

          Never ever open SSH on WAN.
          

          There are better ways, like VPN, IPSEC, the upcoming Wiergaurd.

          No "help me" PM's please. Use the forum, the community will thank you.
          Edit : and where are the logs ??

          A 1 Reply Last reply Reply Quote 0
          • A Offline
            AmaanX5A @stephenw10
            last edited by

            @stephenw10

            The firewall still has to read that traffic, process it and send it back out on all the interfaces. All of that requires CPU cycles.

            Even if I use a switch?

            or if you have spare interfaces and nothing better to do with them

            That was the reason for not installing the switch and bridging the spare ones but people here scared me XD and now I'm using a separate switch

            Just how unresponsive it is, how are you testing that?

            I've noticed that most of the time, the last log is "reloading filters" and then I can't connect to the internet, can't even access the webconfigurator or NAS on the same network, then I go to see my pfSense and the CPU light is turned on but and if I press the power button, it does not turn off after minutes so I long-press the power button to forcefully shut it down and power up again.

            Usually it takes 5-7 seconds to properly turn off if it is not unresponsive.

            With nothing logged at all like that and no crash report it starts to look like a hardware issue.

            I made some hardware changes but don't know exactly what helped and it didn't happen since last night, I've been checking the whole night from hour to hour and now I just checked again from a remote location, it's still UP and running, usually it get's unresponsive after a couple of hours, changes I made are:

            1- I pulled out a 2GB RAM and now only one 2GB stick is installed
            2- I was using a 4 wire ethernet cable from LAN1(igb1) to the switch (it came with my Tenda Wireless Router) I changed it to a better when with all wires in it but I just realised I was using all wire cables before installing a switch (pfSense to AP and NAS) and the problem was still there. ๐Ÿ™„

            Do you see any response from ctl+t at the console?
            Does the keyboard caps-lock led still work?

            I never referred to the console after it gets unresponsive, til now, but I'll if it happens again, hopefully it won't ๐Ÿคฒ๐Ÿผ

            stephenw10S 1 Reply Last reply Reply Quote 0
            • A Offline
              AmaanX5A @Gertjan
              last edited by AmaanX5A

              @gertjan

              Just exactly which log says I logged in from
              a remote location using port 22?

              I never did that ๐Ÿค”๐Ÿค”๐Ÿค”

              I only remember turning the HTTPs on for remote access and not the SSH and I logged in using HTTPs

              1 Reply Last reply Reply Quote 0
              • GertjanG Offline
                Gertjan @Gertjan
                last edited by

                @gertjan said in pfSense becomes unresponsive:

                Jan 29 18:01:51 php-fpm 351 /index.php: User logged out for user 'admin' from: 103.255.7.43 (Local Database)

                Then this was you from LAN using your WAN IP ?
                Ok if you have no SSH NAT rules on WAN ....

                No "help me" PM's please. Use the forum, the community will thank you.
                Edit : and where are the logs ??

                A 1 Reply Last reply Reply Quote 0
                • A Offline
                  AmaanX5A @Gertjan
                  last edited by

                  @gertjan

                  Yes this is me from WAN 443, and there is only one rule in my Firewall>Rules that I added using this post:

                  https://www.joe0.com/2019/11/11/how-to-implement-remote-management-in-pfsense-2-4-4-by-using-a-duckdns-dynamic-dns-domain/

                  Other then that, my pfSense system is totally stock and I guess there is no SSH remote enabled on pfSense out of the box

                  GertjanG 1 Reply Last reply Reply Quote 0
                  • GertjanG Offline
                    Gertjan @AmaanX5A
                    last edited by Gertjan

                    @amaanx5a said in pfSense becomes unresponsive:

                    https://www.joe0.com/2019/11/11/how-to-implement-remote-management-in-pfsense-2-4-4-by-using-a-duckdns-dynamic-dns-domain/

                    This :

                    STEP 3 โ€“ Allow remote access to WAN port 443
                    

                    combined with this :

                    Source: Any (or restrict by IP/subnet)
                    

                    is exactly the reason why you should never do that.
                    The pfSense WebGUI isn't meant to be "open and visible" to the entire Internet. Its a major security flaw.

                    Use OpenVPN for that.

                    (edit : same thing for the SSH port)

                    No "help me" PM's please. Use the forum, the community will thank you.
                    Edit : and where are the logs ??

                    1 Reply Last reply Reply Quote 0
                    • stephenw10S Offline
                      stephenw10 Netgate Administrator @AmaanX5A
                      last edited by

                      @amaanx5a said in pfSense becomes unresponsive:

                      The firewall still has to read that traffic, process it and send it back out on all the interfaces. All of that requires CPU cycles.

                      Even if I use a switch?

                      No, if you use a bridge as a switch.
                      There is a common misconception that bridging somehow requires less CPU cycles and won't affect firewall performance for some reason. Not really sure where that comes from but just to be clear it does. ๐Ÿ˜‰

                      If you use a switch the traffic never goes through the firewall and it can happily use all it's CPU cycles for more important things like VPNs.

                      And, yes, use OpenVPN for remote access if you can. It the very least move your webgui to a different port to reduce the drive-by connection attempts.
                      https://docs.netgate.com/pfsense/en/latest/recipes/remote-firewall-administration.html

                      Steve

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                      • brandcraft digitalB Offline
                        brandcraft digital Banned
                        last edited by brandcraft digital

                        This post is deleted!
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