Unable to upgrade my SG-2220

aschenbecher

@discarn8 can you ping www.google.com as well?

aschenbecher

@aschenbecher nvm, you did a nslookup already ...

discarn8

@aschenbecher - Sorry - I'm not a fan of google. May I choose an alternate target? Cloudflare, perhaps? If it is the same objective, then yes - I am able to ping that host:

/root: ping cloudflare.com
PING cloudflare.com (104.16.132.229): 56 data bytes
64 bytes from 104.16.132.229: icmp_seq=0 ttl=57 time=9.985 ms
64 bytes from 104.16.132.229: icmp_seq=1 ttl=57 time=23.062 ms
64 bytes from 104.16.132.229: icmp_seq=2 ttl=57 time=9.672 ms

Thank you very much for the assist

aschenbecher

@discarn8 well, I just saw you are using a really old version of pfsense, right? its 2.3?
Maybe you will find something helpful here:
https://docs.netgate.com/pfsense/en/latest/install/upgrade-guide-versions.html#upgrading-from-versions-older-than-pfsense-2-4-0

but it looks like you have to do a fresh install (dont use 2.5 :D )

aschenbecher

@aschenbecher here you will find instructions for fresh install:

https://docs.netgate.com/pfsense/en/latest/solutions/sg-2220/reinstall-pfsense.html

do a backup of your config before ;)

discarn8

@aschenbecher - Hello - Yes, that is correct. I am admittedly, using an antiquated version. I bought it used and wanted to get it up to date as quick as possible as it is replacing a 3rd party hardware solution running pfsense 2.4 that continuously powers off at random times. My goal to update the Netgate device to the 21st century is what brought me here, but I'm not getting very far with it.

I suspected as much - it would require booting with a downloaded image via USB drive. Thank you very much for addressing the 2.5 question. I was not sure whether to upgrade to the latest or stay with the 2.4.

I'll go take a look at the link you sent, again [I have read it a couple of times, thus far - but it will not hurt to read it again], and then peruse the available images for download and try an install via the front USB port.

Thank you, very much.

discarn8

@aschenbecher said in Unable to upgrade my SG-2220:

https://docs.netgate.com/pfsense/en/latest/solutions/sg-2220/reinstall-pfsense.html

Thank you, very much and for the advice to back up my config. Currently, it is not in use and barely configured, so I will not lose anything. I'll head over and check that re-install page out.

Again - thank you for the help

discarn8

@aschenbecher said in Unable to upgrade my SG-2220:

https://docs.netgate.com/pfsense/en/latest/solutions/sg-2220/reinstall-pfsense.html

As for utilizing the https://docs.netgate.com/pfsense/en/latest/solutions/sg-2220/reinstall-pfsense.html link, I have viewed this document and have indeed tried contacting Netgate support to open a ticket but that was futile. I have, as of yet, been unable to create an account, by which to create a ticket. Each time I attempt to login to the site, I am told my password is invalid. If I select "Forgot my password", I am given the opportunity to request a link to reset my password via email. I complete this form and never receive the email. If I attempt to create a new account, I am told my email is already being used. I don't have time to spin that wheel, so I came here, seeking an alternative method of getting the firmware.

bmeeks

@discarn8 said in Unable to upgrade my SG-2220:

@aschenbecher said in Unable to upgrade my SG-2220:

https://docs.netgate.com/pfsense/en/latest/solutions/sg-2220/reinstall-pfsense.html

As for utilizing the https://docs.netgate.com/pfsense/en/latest/solutions/sg-2220/reinstall-pfsense.html link, I have viewed this document and have indeed tried contacting Netgate support to open a ticket but that was futile. I have, as of yet, been unable to create an account, by which to create a ticket. Each time I attempt to login to the site, I am told my password is invalid. If I select "Forgot my password", I am given the opportunity to request a link to reset my password via email. I complete this form and never receive the email. If I attempt to create a new account, I am told my email is already being used. I don't have time to spin that wheel, so I came here, seeking an alternative method of getting the firmware.

If you happen to be using a Protonmail email address, that will be an issue as I believe that service is blocked by the filters. There may be other email providers that are on a blacklist. If you can, try a gmail account.

discarn8

@bmeeks Hello and thank you for the reply, sir. Indeed, I am using protonmail. This poses a problem, as I do not use anything other than protonmail, for general correspondence.

Is there a commonly-known reason why protonmail is being filtered?

The CE software reboots two of my 3rd party hardware solutions randomly so far [it's free, so no I have no justifiable complaints] but then, I can't get a purchased netgate device to load said software.

I'm beginning to suspect that this pfsense business just may not be for me.

Thank you very much for the assist.

bmeeks

@discarn8 said in Unable to upgrade my SG-2220:

@bmeeks Hello and thank you for the reply, sir. Indeed, I am using protonmail. This poses a problem, as I do not use anything other than protonmail, for general correspondence.

Is there a commonly-known reason why protonmail is being filtered?

The CE software reboots two of my 3rd party hardware solutions randomly so far [it's free, so no I have no justifiable complaints] but then, I can't get a purchased netgate device to load said software.

I'm beginning to suspect that this pfsense business just may not be for me.

Thank you very much for the assist.

No, I don't know exactly why. I just know several other folks have had the same issue, and it was due to Protonmail being blocked by the filters on the Netgate email server.

discarn8

@bmeeks Roger that. Again, thanks all. Let it be said, "We came, We saw, We purchased, We tried."

bmeeks

@discarn8 said in Unable to upgrade my SG-2220:

@bmeeks Roger that. Again, thanks all. Let it be said, "We came, We saw, We purchased, We tried."

With regards to the Protonmail thing, Netgate is not the only "blocker" of that service. There are many others. It is frequently flagged for spam and abuse. I would recommend obtaining a Gmail or Yahoo or Microsoft email address for those times where you don't get a reply back for your Protonmail address.

discarn8

@bmeeks Much appreciated, sir. Thanks, again.

Gertjan

@discarn8

Or the email your ISP gave you, the one that comes with your "connection".

discarn8

@gertjan Roger that - thank you, sir.

Hopefully, my confusion on this [protonmail is blocked] is understandable. I.e.:

‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
From: Netgate Forumforum-donotreply@netgate.com
Date: Sunday, March 7, 2021 10:14 PM
To: discarn8 discarn8@protonmail.com
Subject: [Netgate Forum] Welcome to Netgate Forum

Size: 3.2 KB

On Sunday, March 7, 2021 10:14 PM, Netgate Forum forum-donotreply@netgate.com wrote:

At risk of feigning drama queen - It would make sense to me, that if the protonmail domain was, indeed banned as a valid email address for providing customer service, that the Netgate Forum account creation process would have been broken, as well. Or, at the least - issuing a warning of using said provider. Yet, my Netgate Forum account is that of one belonging to a protonmail account.

Not a showstopper - we'll overcome.

Thanks again, for the help.

WALVAREZ

@discarn8 Hey men, I had the same problem, exactly the same problem, my solution was reinstall pfsense usb via front.

This allowed everything to work perfectly.