Update of Netgate SG-1100 completed, multiple errors on reboot

jonathan66

Update of Netgate SG-1100 completed, multiple errors on reboot.

Now neither Restore recent configuration or Reset to factory defaults will succeed from the console.

The update DID complete, and the webUI would not start, however after connecting via usb to console I was able to log in.

Output from Restore is as follows:

[code]
Enter an option: 15

Warning: PHP Startup: Unable to load dynamic library 'xml.so' (tried: /usr/local/lib/php/20190902/xml.so (/usr/local/lib/php/20190902/xml.so: invalid file format), /usr/local/lib/php/20190902/xml.so.so (/usr/local/lib/php/20190902/xml.so.so: invalid file format)) in Unknown on line 0

Warning: PHP Startup: Unable to load dynamic library 'zlib.so' (tried: /usr/local/lib/php/20190902/zlib.so (/usr/local/lib/php/20190902/zlib.so: invalid file format), /usr/local/lib/php/20190902/zlib.so.so (/usr/local/lib/php/20190902/zlib.so.so: invalid file format)) in Unknown on line 0

Fatal error: Uncaught Error: Call to undefined function xml_parser_create() in /etc/inc/xmlparse.inc:176
Stack trace:
#0 /etc/inc/xmlparse.inc(149): parse_xml_config_raw('/conf/config.xm...', Array, 'false')
#1 /etc/inc/config.lib.inc(134): parse_xml_config('/conf/config.xm...', Array)
#2 /etc/inc/config.gui.inc(56): parse_config()
#3 /etc/inc/auth.inc(33): require_once('/etc/inc/config...')
#4 /etc/inc/ipsec.inc(26): require_once('/etc/inc/auth.i...')
#5 /etc/inc/gwlb.inc(27): require_once('/etc/inc/ipsec....')
#6 /etc/inc/functions.inc(35): require_once('/etc/inc/gwlb.i...')
#7 /etc/inc/notices.inc(26): require_once('/etc/inc/functi...')
#8 /etc/inc/config.inc(51): require_once('/etc/inc/notice...')
#9 /etc/rc.restore_config_backup(25): require_once('/etc/inc/config...')
#10 {main}
thrown in /etc/inc/xmlparse.inc on line 176
PHP ERROR: Type: 1, File: /etc/inc/xmlparse.inc, Line: 176, Message: Uncaught Error: Call to undefined function xml_parser_create() in /etc/inc/xmlparse.inc:176
Stack trace:
#0 /etc/inc/xmlparse.inc(149): parse_xml_config_raw('/conf/config.xm...', Array, 'false')
#1 /etc/inc/config.lib.inc(134): parse_xml_config('/conf/config.xm...', Array)
#2 /etc/inc/config.gui.inc(56): parse_config()
#3 /etc/inc/auth.inc(33): require_once('/etc/inc/config...')
#4 /etc/inc/ipsec.inc(26): require_once('/etc/inc/auth.i...')
#5 /etc/inc/gwlb.inc(27): require_once('/etc/inc/ipsec....')
#6 /etc/inc/functions.inc(35): require_once('/etc/inc/gwlb.i...')
#7 /etc/inc/notices.inc(26): require_once('/etc/inc/functi...')
#8 /etc/inc/config.inc(51): require_once('/etc/inc/notice...')
#9 /etc/rc.restore_config_backup(25): require_once('/etc/inc/config...')
#10 {main}
thrown
Warning: PHP Startup: Unable to load dynamic library 'xml.so' (tried: /usr/local/lib/php/20190902/xml.so (/usr/local/lib/php/20190902/xml.so: invalid file format), /usr/local/lib/php/20190902/xml.so.so (/usr/local/lib/php/20190902/xml.so.so: invalid file format)) in Unknown on line 0

Warning: PHP Startup: Unable to load dynamic library 'zlib.so' (tried: /usr/local/lib/php/20190902/zlib.so (/usr/local/lib/php/20190902/zlib.so: invalid file format), /usr/local/lib/php/20190902/zlib.so.so (/usr/local/lib/php/20190902/zlib.so.so: invalid file format)) in Unknown on line 0

Fatal error: Uncaught Error: Call to undefined function xml_parser_create() in /etc/inc/xmlparse.inc:176
Stack trace:
#0 /etc/inc/xmlparse.inc(149): parse_xml_config_raw('/conf/config.xm...', Array, 'false')
#1 /etc/inc/config.lib.inc(134): parse_xml_config('/conf/config.xm...', Array)
#2 /etc/inc/config.gui.inc(56): parse_config()
#3 /etc/inc/auth.inc(33): require_once('/etc/inc/config...')
#4 /etc/inc/ipsec.inc(26): require_once('/etc/inc/auth.i...')
#5 /etc/inc/gwlb.inc(27): require_once('/etc/inc/ipsec....')
#6 /etc/inc/functions.inc(35): require_once('/etc/inc/gwlb.i...')
#7 /etc/inc/notices.inc(26): require_once('/etc/inc/functi...')
#8 /etc/inc/config.inc(51): require_once('/etc/inc/notice...')
#9 /etc/rc.banner(27): require_once('/etc/inc/config...')
#10 {main}
thrown in /etc/inc/xmlparse.inc on line 176
PHP ERROR: Type: 1, File: /etc/inc/xmlparse.inc, Line: 176, Message: Uncaught Error: Call to undefined function xml_parser_create() in /etc/inc/xmlparse.inc:176
Stack trace:
#0 /etc/inc/xmlparse.inc(149): parse_xml_config_raw('/conf/config.xm...', Array, 'false')
#1 /etc/inc/config.lib.inc(134): parse_xml_config('/conf/config.xm...', Array)
#2 /etc/inc/config.gui.inc(56): parse_config()
#3 /etc/inc/auth.inc(33): require_once('/etc/inc/config...')
#4 /etc/inc/ipsec.inc(26): require_once('/etc/inc/auth.i...')
#5 /etc/inc/gwlb.inc(27): require_once('/etc/inc/ipsec....')
#6 /etc/inc/functions.inc(35): require_once('/etc/inc/gwlb.i...')
#7 /etc/inc/notices.inc(26): require_once('/etc/inc/functi...')
#8 /etc/inc/config.inc(51): require_once('/etc/inc/notice...')
#9 /etc/rc.banner(27): require_once('/etc/inc/config...')
#10 {main}
thrown
0) Logout (SSH only) 9) pfTop

Assign Interfaces 10) Filter Logs
Set interface(s) IP address 11) Restart webConfigurator
Reset webConfigurator password 12) PHP shell +
Warning: PHP Startup: Unable to load dynamic library 'xml.so' (tried: /usr/local/lib/php/20190902/xml.so (/usr/local/lib/php/20190902/xml.so: invalid file format), /usr/local/lib/php/20190902/xml.so.so (/usr/local/lib/php/20190902/xml.so.so: invalid file format)) in Unknown on line 0

Warning: PHP Startup: Unable to load dynamic library 'zlib.so' (tried: /usr/local/lib/php/20190902/zlib.so (/usr/local/lib/php/20190902/zlib.so: invalid file format), /usr/local/lib/php/20190902/zlib.so.so (/usr/local/lib/php/20190902/zlib.so.so: invalid file format)) in Unknown on line 0
[/code]

pfSense-upgrade yields the following:

[code]
[21.02-RELEASE][admin@]/root: pfSense-upgrade

Setting vital flag on php74... done.
Updating repositories metadata...
Updating pfSense-core repository catalogue...
pkg-static: https://repo.netgate.com/pkg/pfSense_plus-v21_02_aarch64-core/meta.txz: Non-recoverable resolver failure
repository pfSense-core has no meta file, using default settings
pkg-static: https://repo.netgate.com/pkg/pfSense_plus-v21_02_aarch64-core/packagesite.txz: Non-recoverable resolver failure
Unable to update repository pfSense-core
Updating pfSense repository catalogue...
pkg-static: https://repo.netgate.com/pkg/pfSense_plus-v21_02_aarch64-pfSense_plus-v21_02/meta.txz: Non-recoverable resolver failure
repository pfSense has no meta file, using default settings
pkg-static: https://repo.netgate.com/pkg/pfSense_plus-v21_02_aarch64-pfSense_plus-v21_02/packagesite.txz: Non-recoverable resolver failure
Unable to update repository pfSense
Error updating repositories!
ERROR: Unable to compare version of pfSense-repo
[/code]

jonathan66

It's worth noting that for both of the above commands the WAN was connected. All was working previous to the update.

Gertjan

@jonathan66

Reboot using the console.
Chose option 5.
When asked, use option F = Reboot and run a filesystem check

After the reboot, the file system is checked and repaired.
Changes are these files :
/usr/local/lib/php/20190902/zlib.so
/usr/local/lib/php/20190902/xml.so

will not get repaired. Maybe even removed because invalid.
A re install is in the case the fastest way out.
Or, from the install file - extract these two files and copy them over.

What happens is that your config file can't be read, so pfSense defaults to default settings.
For WAN, this is DHCP on WAN - so it works out of the box.
For LAN it is 192.168.1.1/24 etc - but you probably changed that, so LAN does not seem to work now (tip : keep LAN to the default settings, so, in case of emergency, LAN works ^^)

Btw : tip : before you upgrade, reboot using the console and do a "sanity" file check. That way you are sure all is well. Check the GUI logs after the reboot. See for any suspect messages.

File system inconsistencies go undetected while booting from the GUI (except when the block the booting process).
They are normally introduced when there is a power failure (aka : no clean shu tdown) and very comparable what will happen with your PC when you ripe out the power.