• Categories
  • Recent
  • Tags
  • Popular
  • Users
  • Search
  • Register
  • Login
Netgate Discussion Forum
  • Categories
  • Recent
  • Tags
  • Popular
  • Users
  • Search
  • Register
  • Login

Losing Internet Connection

Scheduled Pinned Locked Moved Official Netgate® Hardware
3 Posts 2 Posters 624 Views
Loading More Posts
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • N
    nelsencd
    last edited by Jul 12, 2021, 8:37 PM

    I have an SG-1100 that is randomly losing Internet. The ISP says that the link is flapping and that it is the SG-1100. Here are the logs:

    Jul 12 15:25:44 check_reload_status 402 Reloading filter
    Jul 12 15:25:44 php-fpm 14067 /rc.newwanip: rc.newwanip: on (IP address: x.x.x.x) (interface: WAN[wan]) (real interface: mvneta0.4090).
    Jul 12 15:25:44 php-fpm 14067 /rc.newwanip: rc.newwanip: Info: starting on mvneta0.4090.
    Jul 12 15:25:43 check_reload_status 402 Reloading filter
    Jul 12 15:25:43 check_reload_status 402 rc.newwanip starting mvneta0.4090
    Jul 12 15:25:43 php-fpm 14067 /rc.linkup: Hotplug event detected for WAN(wan) static IP (x.x.x.x )
    Jul 12 15:25:42 kernel e6000sw0port3: link state changed to UP
    Jul 12 15:25:42 check_reload_status 402 Linkup starting $e6000sw0port3
    Jul 12 15:25:37 php-fpm 14067 /rc.newwanip: rc.newwanip: on (IP address: x.x.x.x) (interface: WAN[wan]) (real interface: mvneta0.4090).
    Jul 12 15:25:37 php-fpm 14067 /rc.newwanip: rc.newwanip: Info: starting on mvneta0.4090.
    Jul 12 15:25:37 php-fpm 14067 /rc.linkup: Hotplug event detected for WAN(wan) static IP (x.x.x.x )
    Jul 12 15:25:36 check_reload_status 402 Reloading filter
    Jul 12 15:25:36 check_reload_status 402 rc.newwanip starting mvneta0.4090
    Jul 12 15:25:36 php-fpm 14067 /rc.linkup: Hotplug event detected for WAN(wan) static IP (x.x.x.x )
    Jul 12 15:25:36 check_reload_status 402 Linkup starting $e6000sw0port3
    Jul 12 15:25:36 kernel e6000sw0port3: link state changed to DOWN
    Jul 12 15:25:35 check_reload_status 402 Linkup starting $e6000sw0port3

    The connection will be stable for a while, and then this will happen again.

    G 1 Reply Last reply Jul 13, 2021, 10:44 AM Reply Quote 0
    • G
      Gertjan @nelsencd
      last edited by Jul 13, 2021, 10:44 AM

      Jul 12 15:25:36 kernel e6000sw0port3: link state changed to DOWN
      

      and a couple of seconds later :

      Jul 12 15:25:42 kernel e6000sw0port3: link state changed to UP
      

      The cable connection - probably physical or electrical, was lost.
      Involved are :
      The NICs on both sides (the data to electrical signal part). Swap interfaces so you can isolate the NIC that has problems.
      The cable (plugs, wirte) Swap the cable..

      No "help me" PM's please. Use the forum, the community will thank you.
      Edit : and where are the logs ??

      1 Reply Last reply Reply Quote 0
      • N
        nelsencd
        last edited by Jul 14, 2021, 8:49 PM

        I swapped cables, swapped the firewall for a white box pfSense, swapped the firewall with a UniFi USG, placed a switch in between the firewall and the ISP, and the interface was still flapping. The ISP is a WISP. They supposedly swapped out the radio on top of the roof, but it was still flapping. I wanted them to replace the cable and the PoE injector, but they didn't. We ended up hard setting the speed/duplex to 100 FDX and the connection is better, but still not perfect. The customer is going to be changing ISPs.

        1 Reply Last reply Reply Quote 0
        3 out of 3
        • First post
          3/3
          Last post
        Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.
          This community forum collects and processes your personal information.
          consent.not_received