NUT package (2.8.0 and below)

whoami TM

Just to be clear, this is the UPS you have, correct?

Rack version

Yes, the Rack Version.

There is a lot of conflicting info. Tripplite says on its website its compatible with Windows and Mac OS X. But in the manual it says Windows/Mac/Linux... and if you follow links from the website into the PowerAlert software page it also says its compatible with NUT.

NUT website says its compatible here. The link to the NUT report you posted is for the Tower which has a different product ID of 3016 and I'm guessing protocol too since the SMART1500LCD I have has product ID and protocol number of 2009.

I called Tripplite support and they said since its not listed as NUT compatible on the direct website they couldn't help me. But I was able to verify that the default ```
battery.charge.low=10

dennypage

@whoami-tm said in NUT package:

I called Tripplite support and they said since its not listed as NUT compatible on the direct website they couldn't help me.

Rather unfortunate...

whoami TM

I figured I'd give a follow up for anyone in the future who's reading my posts on the Tripplite SmartPro1500LCD aka SMART1500LCD trying to figure out why it wont work.

Personally I ended up giving up and opening a return before my return window closed. I just wanted a cheap rack mountable UPS that had a depth less than 16" to power my network on power failure but the Tripplite Smart1500LCD isn't it. After spending well over 40hrs trying to figure out why the Smart1500LCD wouldn't play nice with NUT I ended up buying a APC BackUps Pro 1500 gaming bgm1500 and a 1U rack shelf. It took me about a whole 2 hrs to get the APC working with apcuspd and do a full test to verify it would accomplish what I was trying to achieve.

If I was to guess why the Smart1500LCD doesn't work with the NUT package in pfSense I think the driver is sending the reboot command to the UPS.

I assume that NUT sends the available instant commands with usbhid-ups based on what is available for productid=2012 to the UPS to get it to respond.

upscmd -l tripplite returns

Instant commands supported on UPS [tripplite]:

beeper.disable - Disable the UPS beeper
beeper.enable - Enable the UPS beeper
beeper.mute - Temporarily mute the UPS beeper
beeper.off - Obsolete (use beeper.disable or beeper.mute)
beeper.on - Obsolete (use beeper.enable)
load.off - Turn off the load immediately
load.off.delay - Turn off the load with a delay (seconds)
reset.watchdog - Reset watchdog timer
shutdown.reboot - Shut down the load briefly while rebooting the UPS
shutdown.stop - Stop a shutdown in progress
test.battery.start.deep - Start a deep battery test
test.battery.start.quick - Start a quick battery test
test.battery.stop - Stop the battery test

I can verify that beeper.enable & beeper.disable work and the setting holds.

So I'm guessing that ups.delay.shutdown is not written to the actual UPS it's self until the final shutdown command is issued and the timer is set in load.off.delay. I'm thinking this is why setting ups.delay.shutdown with upsrw wouldn't hold and kept reverting back to the default of 20 after a period of time. I'm also thinking setting offdelay=60 in the driver config wouldn't work because the driver is actually sending shutdown.reboot to the UPS instead of load.off.delay with the time specified by offdelay= on fsd which is why the UPS would shutdown within 20 seconds killing pfSense in mid shutdown then waiting about 20-30 seconds before restoring power even though it was on battery and the main was off.

Maybe by reverse engineering and figuring out exactly what commands the driver is sending to the UPS, then editing the driver, you might be able to get this to work.

whoami TM

Two months later....
I finely got everything working as intended. Returned the Tripplite Smart1500LCD, got a APC BackUps Pro 1500 BGM1500 and a rack shelf. I initially tested the APC with apcupsd and thought I had everything working until the battery charged to 100%. Once the BGM1500 battery was fully charged and the status changed to online, apcupsd couldn't recognize the status and displayed it as Unknown (ONBATT) which prevented it from sending me notifications on powerloss.
I tried testing with NUT after deleting the apcupsd pkg but couldn't get NUT's USBHID driver to detect the UPS. After a lot of google searches I found someone on TrueNAS forum that got the BGM1500 working with the USBHID driver which gave me the epiphany that I needed to reboot pfSense after deleting apcupsd pkg to get NUT to recognize the UPS.
Now everything works as expected plus the bonus of PushOver notifications.

Extra Arguments to driver:

ignorelb
override.battery.charge.low = 5
override.battery.runtime.low = 180
offdelay=60
pollfreq=2

dennypage

@whoami-tm said in NUT package:

After a lot of google searches I found someone on TrueNAS forum that got the BGM1500 working with the USBHID driver which gave me the epiphany that I needed to reboot pfSense after deleting apcupsd pkg to get NUT to recognize the UPS.

This is one of the common issues with USB serial ports under FreeBSD. Mentioned a number of times earlier times earlier in this thread. After installing NUT (or anything else that futzes with USB serial ports), you need to either reboot the OS or unplug and replug the USB device. The reason for this is that the device initialization scripts that set ownership and permissions on the device file only run at initial USB connect. It's annoying as hell, but it's a one-time problem.

joesl

Hello everyone,

I have noticed that when there are multiple power losses over a long period of time, sooner or later, there will be a safe shutdown sent by my pfsense running NUT to all the devices listening in. Power comes back up and devices start again. Often this repeat 2-3 times. Finally UPS comes back up, devices start, but then the power goes out again while I suppose the UPS is almost dead, UPS gives out and turns off and thus I get an improper shutdown.

Is there a parameter setting to avoid automatic restart after safe shutdown? i.e. if NUT says to safe-shutdown, then a person will have to come and turn on the devices again?

Or is there an alternative approach?

Thanks!

dennypage

@joesl said in NUT package:

Is there a parameter setting to avoid automatic restart after safe shutdown? i.e. if NUT says to safe-shutdown, then a person will have to come and turn on the devices again?

A couple of approaches...

You can configure the BIOS to not automatically start when power is restored. This will mean that human intervention will always be required for startup.

A much better option, if available, is to configure the UPS to not restore load power until there is sufficient battery available. Use upsrw and see if you have a variable called "battery.charge.restart".

NUT variable documentation is here.

joesl

@dennypage Thanks a lot!

I ran upsrw upsname and I don't see that variable. Am I safe to assume it's not available?
Upon further reading and thanks to your leads, I think the issue is on my devices after all due to a poor software handling. It seems they keep going on/off until pfsense goes into FSD, then they don't receive anymore info from the UPS and just die when the UPS dies.

Patch

@joesl said in NUT package:

Or is there an alternative approach?

Configure controlled devices to both

Not automatically starting on power supplied
But instead wake on LAN

dennypage

@joesl said in NUT package:

I ran upsrw upsname and I don't see that variable. Am I safe to assume it's not available?

Yes, it's safe to assume that the UPS does not support configuring the minimum battery level before start. Your UPS probably uses a fixed value like 3%.

Upon further reading and thanks to your leads, I think the issue is on my devices after all due to a poor software handling. It seems they keep going on/off until pfsense goes into FSD, then they don't receive anymore info from the UPS and just die when the UPS dies.

Based on your description, the UPS is starting the load before there is enough battery for all attached systems to complete a full startup, including NUT connections, before entering a low battery condition. So if mains power goes out before the NUT server fully starts and the NUT clients all reconnect to the server, the server will initiate shutdown and the clients will never know. This is not a software problem per se.

The only way to address the issue is to ensure that the UPS has enough battery to fully bring the load system(s) up to a fully functional state before reentering a low battery condition. Since the UPS has no idea what's connected to it, the configuration needs to be either minimum percentage of battery charge before start, or wait X number of minutes before start.

If I were in your situation, I would consider these options:

Replace the batteries in the UPS if they are more than 24 months old.
Run a full battery calibration test to ensure that the UPS has a correct view of battery %.
Get a larger UPS that has more battery capacity.
Move some of the client systems off the UPS to reduce the load (which will increase the effective reserve).

You could also look at getting a network (SNMP) based UPS so that the individual hosts all speak directly to the UPS. While this feature alone may not address your issue, network UPSs usually have larger capacities and more configurability, so your issue would likely be solved one way or another.

dennypage

@patch said in NUT package:

Configure controlled devices to both

Not automatically starting on power supplied

But instead wake on LAN

Hmm... I don't personally know of any system were a WOL packet will trigger the BIOS to boot an operating system.

joesl

@dennypage Thanks a lot for your whole writeup!

I think you are probably correct on what happened (though I'm still a little confused). This has happened 2-3 times in the past couple of years. I actually have a substantial UPS for my load which was able to go on for almost 6 hours of these on/off conditions (always happens during the night and eventually gives up in the early morning). I use BackUPS Pro with the external battery pack and only have a 150W load on the main UPS. All other devices on secondary UPS.

I captured some logs if you are interested in this post. I can't understand the logic for the devices (I have multiple and all behave in the same way).. 7:16 devices go to a "kind of shutdown" state, 7:29 pfsense sends a "we are doomed" signal and turns off, 7:34 the devices decide to turn on again (probably coz power went back to UPS briefly) and at this stage there is no more NUT (pfsense is off) then UPS dies and so do the devices. I would expect a permanent shutdown on the devices like pfsense does when we reach the LOWBATT/FSD state sent by pfsense but they just keep doing the "safe state" instead. Moreover the devices have a "restart automatically when power supply issue is fixed" flag set to OFF, but still they turned on.. Opened a ticket with vendor.

As of now I did an override on NUT to consider the low battery state to be 30% and disabled the "safe state" on the devices with a different logic. The hope is that they go in shutdown/safestate together (pfsense and devices) and the issue is just the out-of-sync dance.

Thanks again for your help!

missionit.tech

Im having a problem with a Tripplite Internet550U. I am using the USB cable that came with the UPS. The UPS is brand new. I installed the NUT package on my Netgate SG2100 and then connected my Tripplite to the SG2100 USB port. Then I go to the Services>UPS and then the UPS settings. I select Local USB, then I give the USB a name "INTERNET550U" and then I select the driver USBHID (which is the driver that it says should be compatible with that UPS on the NUT compatibility website). I click Save and then wait and eventually get the "Status Alert: The UPS requires attention." Then in the System log I get "Can't connect to UPS [INTERNET550U] (usbhid-ups-INTERNET550U): No such file or directory" then "Startup successful" then "User local-monitor@::1 logged into UPS [INTERNET550U]" then "UPS INTERNET550U is unavailable" and finally "Poll UPS [INTERNET550U] failed - Driver not connected" every 5 seconds forever.
Things I have already tried:

rebooting UPS by holding down the power button and waiting until it turns off, then waiting 10 seconds and turning the UPS back on.
Unplugged and replugged the USB cable multiple times at both the UPS side and the Netgate side
rebooted the SG2100 multiple times
uninstalled NUT package, rebooted SG2100, reinstalled NUT package, rebooted SG2100
Tried Tripplite driver instead of USBHID driver
Attempted to add "user=root" in the ups.conf advanced settings (per https://forum.netgate.com/topic/117510/pfsense-2-3-4-with-nut-2-7-4_4-and-tripp-lite-smx500rt1u-usb-no-matching-hid-ups/8)

Any assistance with this issue would be greatly appreciated! Thank you!

dennypage

@missionit-tech said in NUT package:

Then in the System log I get "Can't connect to UPS [INTERNET550U] (usbhid-ups-INTERNET550U): No such file or directory" then "Startup successful" then "User local-monitor@::1 logged into UPS [INTERNET550U]" then "UPS INTERNET550U is unavailable" and finally "Poll UPS [INTERNET550U] failed - Driver not connected" every 5 seconds forever.

Please

reboot pfSense with the UPS attached
post a screen capture of your UPS settings (Services -> UPS -> UPS Settings)
post system log entries matching 'usb' (Status -> System Logs -> System -> General, click on wrench icon and type 'usb' in the Message field, click Apply Filter).

missionit.tech

@dennypage

USB logs:

Apr 15 14:02:39 upsd 75535 Can't connect to UPS [INTERNET550U] (usbhid-ups-INTERNET550U): No such file or directory
Apr 15 14:06:25 kernel xhci0: <Marvell Integrated USB 3.0 controller> mem 0x58000-0x5bfff irq 16 on simplebus1
Apr 15 14:06:25 kernel usbus0 on xhci0
Apr 15 14:06:25 kernel ehci0: <Marvell Integrated USB 2.0 controller> mem 0x5e000-0x5ffff irq 17 on simplebus1
Apr 15 14:06:25 kernel usbus1: EHCI version 1.0
Apr 15 14:06:25 kernel usbus1 on ehci0
Apr 15 14:06:25 kernel usbus0: 5.0Gbps Super Speed USB v3.0
Apr 15 14:06:25 kernel usbus1: 480Mbps High Speed USB v2.0
Apr 15 14:06:25 kernel ugen0.1: <Marvell XHCI root HUB> at usbus0
Apr 15 14:06:25 kernel uhub0: <Marvell XHCI root HUB, class 9/0, rev 3.00/1.00, addr 1> on usbus0
Apr 15 14:06:25 kernel ugen1.1: <Marvell EHCI root HUB> at usbus1
Apr 15 14:06:25 kernel uhub1: <Marvell EHCI root HUB, class 9/0, rev 2.00/1.00, addr 1> on usbus1
Apr 15 14:06:25 kernel ugen1.2: <Tripp Lite INTERNET550U> at usbus1
Apr 15 14:06:25 kernel uhid0: <Tripp Lite INTERNET550U, class 0/0, rev 2.00/0.02, addr 2> on usbus1
Apr 15 14:06:53 upsd 42898 Can't connect to UPS [INTERNET550U] (usbhid-ups-INTERNET550U): No such file or directory
Apr 15 14:06:57 upsd 57232 Can't connect to UPS [INTERNET550U] (usbhid-ups-INTERNET550U): No such file or directory

Thank you so much for your assistance! Looking forward to hearing back from you!

dennypage

@missionit-tech

Try different USB ports on the host. Looking to try different hubs on the machine. You are currently connected to usbus1 and looking to try connecting to usbus0.

One other (bizarre) thought comes to mind. No rational reason other than I've never seen anyone do uppercase before. Change UPS Name to simply lowercase 'myups' or some such.

missionit.tech

@dennypage Thanks so much for your assistance with this! Unfortunately, the Netgate SG-2100 only has 1 USB port on it so I dont have any options to try a different USB port. I tried renaming to "myups" and its still the same issue.

dennypage

@missionit-tech

Can you run the following please?

disable the UPS service
unplug and re-plug the usb connection
run the usbconfig command
re-enable the UPS service
run the usbconfig command again

Looking to see something similar to this:

[22.01-RELEASE][root@fw.cococafe.com]/root: usbconfig
ugen0.1: <0x8086 XHCI root HUB> at usbus0, cfg=0 md=HOST spd=SUPER (5.0Gbps) pwr=SAVE (0mA)
ugen0.2: <Tripp Lite Tripp Lite UPS> at usbus0, cfg=0 md=HOST spd=LOW (1.5Mbps) pwr=ON (0mA)
[22.01-RELEASE][root@fw.cococafe.com]/root:

keyser

Hi All.

I have been unable to locate any details on whether I can monitor the UPS state via pfSenses built-in SNMP service, if I have NUT installed and working as aspected?

I Guess the question is: Does NUT have any integration/MIBs that needs to be installed, so the built-in SNMP Service can see state and UPS info from NUT?

dennypage

@missionit-tech Were you able to get your UPS working?