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    Systems Crash & Reboot

    General pfSense Questions
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    • J
      john.ie last edited by

      Hi Folks

      We had a system crash this morning whereby our firewall became unresponsive to attempts to log into the GUI. After rebooting the device the system spontaneously rebooted twice again. We had a look through the system logs and nothing seems obvious to us at the moment as to the cause.

      System details are as follows

      Version 2.2.5-RELEASE (amd64)
      built on Wed Nov 04 15:49:37 CST 2015
      FreeBSD 10.1-RELEASE-p24

      Platform pfSense
      CPU Type AMD GX-415GA SOC with Radeonโ„ข HD Graphics
      4 CPUs: 1 package(s) x 4 core(s)

      Once we got back into the GUI we uploaded the crash report. https://doc.pfsense.org/index.php/Obtaining_Panic_Information_for_Developers states

      "After a panic/crash leading to a reboot, a box will appear on the dashboard to view and automatically submit a crash report. If the crash report is submitted, call attention to it on the forum where a developer with sufficient access can retrieve the report and analyze it."

      We have submitted the crash report and so I would like to call attention to it here in the hope that a developer would a few moments to be able to analyze it and give us some feedback on a cause and any steps we need to take to prevent the issue from happening again.

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      • jimp
        jimp Rebel Alliance Developer Netgate last edited by

        I see one crash report submitted today from the IP address you posted from. Assuming that's it, it looks like it might be a hardware issue.

        The place it crashed is highly unlikely to have a bug (pretty deep in FreeBSD code), and given your description of the event, I would start investigating it from a hardware angle.

        You could move up to a current version (2.3.2) on the off chance it's a FreeBSD bug fixed there, but that's much less likely than a hardware/power/cooling issue.

        Remember: Upvote with the ๐Ÿ‘ button for any user/post you find to be helpful, informative, or deserving of recognition!

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        • J
          john.ie last edited by

          Thanks Jimp. I appreciate you coming back to me. Does the crash report indicate a specific piece of hardware ?

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          • jimp
            jimp Rebel Alliance Developer Netgate last edited by

            No, it doesn't. Sometimes if it's a disk it will crash in a filesystem operation but this was quite deep in the kernel, so probably not a disk but something more fundamental.

            Remember: Upvote with the ๐Ÿ‘ button for any user/post you find to be helpful, informative, or deserving of recognition!

            Need help fast? Netgate Global Support!

            Do not Chat/PM for help!

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            • J
              john.ie last edited by

              Thanks Jimp. Again, I appreciate your time looking into it.

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