Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    SG-2440 Constant Reboot

    Scheduled Pinned Locked Moved Hardware
    8 Posts 3 Posters 3.4k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • J
      j3ffr3y
      last edited by

      Hi all,

      I have a SG-2440 that is over a year old.  (Hence, out of support).  We use this as a our emergency backup firewall to our Dell PowerEdge running pfSense.  Yesterday, I had a horrid crash on our primary firewall.  Of course, Murphy's Law… The SG has been offline and unplugged for about a year.  Upon powering it up and after 5 minutes realizing nothing was working, I hooked up my laptop to the console and could see that it was constantly rebooting after the F1 prompt to load pf.

      My question...  Do I attempt reloading pfSense?  Or, as I suspect, is the embedded flash bad and I should just get a mSATA drive to install?

      (The reason I think the flash is bad is because 1 month after we bought it, I had the same problem after configuring it and unplugging it.  At the time, support helped me reload the system and explained that the unit "should" be shutdown gracefully before removing power.  I know I performed a graceful shutdown before unplugging last year.  So now I suspect the flash???)

      Thoughts?

      1 Reply Last reply Reply Quote 0
      • jimpJ
        jimp Rebel Alliance Developer Netgate
        last edited by

        I'd reinstall it using the most recent CE ADI memstick image and see how it runs first.

        Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

        Need help fast? Netgate Global Support!

        Do not Chat/PM for help!

        1 Reply Last reply Reply Quote 0
        • J
          j3ffr3y
          last edited by

          Hi jimp,

          I tried re-installing from the Community Edition USB memstick installer.  But, it froze after "Booting…".

          Where can I find the CE ADI memstick image?  When I login to the Support Portal, my subscription is no longer active and don't see any links for downloading...

          1 Reply Last reply Reply Quote 0
          • jimpJ
            jimp Rebel Alliance Developer Netgate
            last edited by

            The CE ADI memstick is on the regular downloads page on pfsense.org

            Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

            Need help fast? Netgate Global Support!

            Do not Chat/PM for help!

            1 Reply Last reply Reply Quote 0
            • J
              j3ffr3y
              last edited by

              Oh Duh…

              The "Netgate" description through me off.  That worked!

              Thanks for your help.  I guess I'll have to repeatedly test powering down and make sure it comes back up now.

              1 Reply Last reply Reply Quote 0
              • J
                j3ffr3y
                last edited by

                Just wanted to follow up with my findings in case it helps someone else…

                I was able to reproduce my problem.  When I restored the entire config from my Dell pfSense install, the same problem happened.  So then I started over and started restoring 1 section at a time.  When I got to the "System" restore, I lost console access.  (Curiously, it took 2 reboots to show itself).  The problem was the serial settings from the Dell are 9600 and my terminal was still set at 115200.  That was the main issue.  Second, it tried downloading all my packages on reboot.  Since, I didn't have any Internet access, it took 5-10 minutes to timeout before I could gain access to the webgui.  I think that in combination with me cycling power caused the crash and repeated reboots.

                Now I need to document my procedure so this doesn't happen again the next time I need to quickly put it into production.

                Thanks for your help jimp!

                Jeff

                1 Reply Last reply Reply Quote 0
                • W
                  whosmatt
                  last edited by

                  Tad off topic, but any reason you're not running them in a failover pair using CARP?  As long as you have at least three public IP addresses (so basically not a residential connection) you could have both routers hot and keep them updated and not have to worry about restoring otherwise disparate configs.

                  1 Reply Last reply Reply Quote 0
                  • J
                    j3ffr3y
                    last edited by

                    Sorry for the late reply.  Just now read this…

                    I have been thinking about using CARP.  IP addresses are a bit tight.  But, I could probably work around that.  My real concern was that I have a gateway group (2 Internet Connections) using failover (One is a cable backup and we only have 1 IP).  We are also utilizing Inbound Load Balancing.  I wasn't sure how/if CARP would handle that setup and at this point I am a bit nervous to try :-)

                    1 Reply Last reply Reply Quote 0
                    • First post
                      Last post
                    Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.