2.3.3 upgrade failure-System won't boot

roen · Feb 26, 2017, 11:47 PM

Which image did you use? You need to use the ADI specific image to get the correct console:

https://atxfiles.pfsense.org/mirror/downloads/pfSense-CE-memstick-ADI-2.3.3-RELEASE-amd64.img.

However it would not normally get to the installation options with the wrong console. Can we see a screenshot/console log of where it hangs?

Steve

Turns out, I was using the wrong image. It appears to be working. Thanks! Side question - it now says "Community Edition" at the top. Is there any way to get the hardware factory image?

jimp · Feb 27, 2017, 2:35 PM

@roen:

Turns out, I was using the wrong image. It appears to be working. Thanks! Side question - it now says "Community Edition" at the top. Is there any way to get the hardware factory image?

If you have an active account from registering your device, you can download the factory firmware from https://portal.pfsense.org/firmware/

roen · Feb 28, 2017, 8:07 AM

I tried that page, I'm getting the following error:
Access Denied

You have no access to Folder USB Memstick Installer Image (https://portal.pfsense.org/firmware/memstick). Visit order page to order additional subscriptions.

I bought the device from the pfSense store and I have a gold account.

jimp · Feb 28, 2017, 3:16 PM

A gold subscription would be something different. Did you register the device's serial number for an account via https://pfsense.org/activate/ or similar?

It would have made a different entry on your account that way to let you download factory firmware and whatnot.

The CE version will work OK, though, if you can't get access to that or if your access expired.

roen · Feb 28, 2017, 4:08 PM

Thank you. Its been over a year since I registered the s/n, so I guess I lost access to factory images.

When I imported my config into the CE version, it appears to have created a menu entry for AWS VPC VPN Wizard. Since the CE version does not have this functionality, clicking the menu option brings me to an error page. Is there a way to clear this up?

jimp · Mar 1, 2017, 3:30 PM

Not easy to get rid of that one. You could download a config backup, edit the menu entry out, then restore the edited copy.

roen · Mar 1, 2017, 5:04 PM

That sounds easy actually. Is it enough to simply open the file in a .txt editor and delete the entry between the

tags?

doktornotor · Mar 1, 2017, 5:05 PM

Don't use notepad.exe

jimp · Mar 1, 2017, 5:06 PM

@roen:

That sounds easy actually. Is it enough to simply open the file in a .txt editor and delete the entry between the

<menu>and</menu>

tags?

Yes, but as doktornotor said, use a better editor. Practically anything on *NIX. Textmate or similar on OSX. Notepad++ is good if you're on Windows.
UltraEdit/UEX on any platform if you have it.

roen · Mar 1, 2017, 5:42 PM

I use Notepad++. Thanks guys.