[SOLVED] Update has bricked my SG-4860 - Help



  • Hi,

    I purchased a SG-4860 about 1.5 years ago.

    Worked perfectly.
    never used any of the incidents etc..

    yesterday I did the built in update to update from 2.3.2 (if i recall) to 2.3.3_1 or 2.3.2_1..

    upon it trying to reboot it would not come back up.

    the only package installed was openvpn-export-client.
    otherwise it was pretty stock.

    the console just shows :

    Booting from Hard Disk...
    
    F1  pfSense
    
    F6 PXE
    Boot:  F1
    No /boot/loader
    
    FreeBSD/x86 boot
    Default: 0:ad(0,a)/boot/kernel/kernel
    boot:
    No /boot/kernel/kernel
    
    FreeBSD/x86 boot
    Default: 0:ad(0,a)/boot/kernel/kernel
    boot: No /boot/kernel/kernelNo /boot/kernel/kernel
    
    FreeBSD/x86 boot
    Default: 0:ad(0,a)/boot/kernel/kernel
    boot:
    
    

    why would an update screw up my pretty stock pfsense router - and in any case, where do I download the firmware?

    Thanks


  • Galactic Empire Netgate

    Hi,

    Can you please email support@netgate.com with the serial and/or order number and any additional information? From there we can work on identifying the root cause of the problem.

    Thank you,

    -James



  • Hi and thanks James.

    I reinstalled the firmware using the downloaded link you supplied.

    All good.

    I did lose all my configs and certificates I had created in the last 2 months (recovery of them didn't work), but i had a backup from December which got me partly back on track.

    Kind regards and thankfully it's not become faulty with the update.

    Andy