[SOLVED] Update has bricked my SG-4860 - Help

[snailguy1]

Hi,

I purchased a SG-4860 about 1.5 years ago.

Worked perfectly.
never used any of the incidents etc..

yesterday I did the built in update to update from 2.3.2 (if i recall) to 2.3.3_1 or 2.3.2_1..

upon it trying to reboot it would not come back up.

the only package installed was openvpn-export-client.
otherwise it was pretty stock.

the console just shows :

Booting from Hard Disk...

F1  pfSense

F6 PXE
Boot:  F1
No /boot/loader

FreeBSD/x86 boot
Default: 0:ad(0,a)/boot/kernel/kernel
boot:
No /boot/kernel/kernel

FreeBSD/x86 boot
Default: 0:ad(0,a)/boot/kernel/kernel
boot: No /boot/kernel/kernelNo /boot/kernel/kernel

FreeBSD/x86 boot
Default: 0:ad(0,a)/boot/kernel/kernel
boot:

why would an update screw up my pretty stock pfsense router - and in any case, where do I download the firmware?

Thanks

[netgate-james]

Hi,

Can you please email support@netgate.com with the serial and/or order number and any additional information? From there we can work on identifying the root cause of the problem.

Thank you,

-James

[snailguy1]

Hi and thanks James.

I reinstalled the firmware using the downloaded link you supplied.

All good.

I did lose all my configs and certificates I had created in the last 2 months (recovery of them didn't work), but i had a backup from December which got me partly back on track.

Kind regards and thankfully it's not become faulty with the update.

Andy