SG-4860 hangs with static red status light then powers off

strikeshield

Hi there,
was wondering if anyone had any suggestions as to the nature of this problem. I have a first generation SG-4860 that has been working flawlessly for the better part of a year or so. Never had issues other than some minor random issues.
Today, I could not get internet access from a lan connected computer. Proceeded to a power off reboot.
After this, the SG-4860 started booting up but the status light remained bright red and the SATA light as well although flashing green upon powering up.
I have tried to power cycle it a few times and I always get the same result, stays on with static red status light then after 5 minutes or so just shuts down.

At $399 for basic 2 issue support, I am seeking assistance from the community before spending any more money on PfSense products and/or support as a one year lifespan for hardware that is lightly used is totally unacceptable if this turns out to be the case.

Any assistance and /or suggestions would be greatly appreciated.

Christian L.
CANADA

strikeshield

Can anyone share the download location for the SG-4860 firmware so I can re-install ?
I have asked pfsense / netgate but I have received NO answer and my system is T-U at this point…not good.

thanks

Christian

You don't need to buy the support just yet, this isn't a network configuration how-to issue, but a 'the hardware you sold me isn't working' issue. You can always call them for that.