Login Failure - v2.3.3 and 2.3.4



  • I have a few firewalls that I can't login to after a random amount of time. They are version 2.3.3 or 2.3.4

    webGUI
    I put in the username and password but stays at the main login page.

    ssh
    Login is successful. I am at a ">" prompt.

    Trying to reboot the FW via ssh and I get a permission error.

    The only way I could fix this was to physically reboot the fw but most of my fw's are remote. How can I fix this so I can remotely login and reboot or fix the login problem?

    –Kim



  • @kschmidta:

    ssh
    Login is successful. I am at a ">" prompt.

    I'm confused by this. Are you saying you do not get the menu? Are you using the default admin user to ssh?
    If you can hit the menu, I've had success restarting PHP-FPM (16), then restarting the webgui (11)



  • I do not get the menu.

    I am not using the default admin user. I created an admin user account. admin is inactive for security reasons.

    I cannot hit the menu to restart any services.



  • I just did this :
    @kschmidta:

    edit : you might try to create a user that can login to the GUI  - and has the right to access and use the " DiagnosticsHalt System " page.
    Create a user called reboot.
    Pasword : reboot
    Assigned it to a group, that I created first : reboot
    Assigned the the page needed to acces the reboot function, Diagnostics => Reboot.
    When I logged in,using the GUI, with this user "reboot", I was presented the page where I could reboot. No problem to login btw.
    You ask me, I tend to say it works.
    Btw : just destroyed my 129 up time days, it rebooted !!!



  • The user I created is an equivalent of admin. Is allowed to do all functions. I have 2 users created one with limited functions. I have the same issue with webGUI login. Put in username and password and the login page with prompts for username and password never goes away.





  • @kschmidta:

    The user I created is an equivalent of admin. Is allowed to do all functions.

    Yes, but the admin user is set to go to the menu and yours is not, so you have broken this functionality by disabling the default user.
    If you believe the trade-off in security by obscurity is worth it, you can look at the menu code and run the restart scripts manually.



  • When firewall is functioning normally, when I input my user creds, I am directed to the menus. After a random amount of time, on a few of my firewalls, version 2.3.3 or 2.3.4, I have issues with the webGUI and SSH.



  • @kschmidta:

    When firewall is functioning normally, when I input my user creds, I am directed to the menus.

    With ssh? Whenever I create a user (in the admin group) and ssh in, I drop to a : shell, not the menu.


Log in to reply