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    Firmware upgrade bricked SG1000 and can't download firmware

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • C Offline
      calido
      last edited by

      New to pfsense. As reported in previous posts, a firmware upgrade rendered my new device unusable:
      https://forum.pfsense.org/index.php?topic=130429.0

      Problem is, I had not yet registered for gold community support. Now I can't look up my "Netgate device ID" and I'm basically locked out.

      Any ideas?

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      • DerelictD Offline
        Derelict LAYER 8 Netgate
        last edited by

        The Netgate Device ID should be on the sticker on the bottom. If it is not, PM your serial number from said sticker or open a ticket at customercare.netgate.com.

        Chattanooga, Tennessee, USA
        A comprehensive network diagram is worth 10,000 words and 15 conference calls.
        DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
        Do Not Chat For Help! NO_WAN_EGRESS(TM)

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        • C Offline
          calido
          last edited by

          The Netgate Device Id isn't present anywhere in the sticker or packaging. I've PMd you with S/N and MAC if that helps. Thank you.

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