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SG-1000 not functionnaly responding on web interface and console interface

Scheduled Pinned Locked Moved Official Netgate® Hardware
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  • ?
    A Former User
    last edited by Aug 1, 2017, 11:12 PM

    This post is deleted!
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    • ?
      Guest
      last edited by Aug 2, 2017, 1:56 AM

      You should probably post this on the official hardware board.

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      • I
        ivor
        last edited by Aug 2, 2017, 9:12 AM

        @le_top:

        Hi

        It's been two/three times that the SG-1000 is irresponsive on the web interface and irresponsive on the console interface  (console opened on virtual serial interface from USB cable plugged in the console USB port).  Ssh is also not working.

        Traffic is still getting through, the device is pingable.

        The web interface actually does respond in a way, after a while it reports:

        504 Gateway Time-out

        nginx

        I went through the logs last time but I could not see hints as to what was happening.

        Suggestions?

        Are you running the latest pfSense 2.4 snap on your SG-1000?

        Need help fast? Our support is available 24/7 https://www.netgate.com/support/

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        • ?
          A Former User
          last edited by Aug 2, 2017, 8:34 PM

          This post is deleted!
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          • I
            ivor
            last edited by Aug 2, 2017, 9:14 PM

            @le_top:

            Yes, I update regularly.  Last update was a few days ago :

            2.4.0-BETA (arm)
            built on Sat Jul 29 03:10:09 CDT 2017
            FreeBSD 11.0-RELEASE-p11

            I powercycled the device to regain access.

            Okay, lets have our support have a look at the device and figure out whats wrong. The issues you are experiencing should not happen! Please submit a ticket at the following link and reference this thread:

            https://customercare.netgate.com/

            Need help fast? Our support is available 24/7 https://www.netgate.com/support/

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            • J
              jimp Rebel Alliance Developer Netgate
              last edited by Aug 3, 2017, 2:14 PM

              That is also potentially a sign that something has consumed all RAM on the device and is not freeing it up, so be sure to tell the support crew which services you have enabled and which packages you have installed.

              Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

              Need help fast? Netgate Global Support!

              Do not Chat/PM for help!

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              • ?
                A Former User
                last edited by Aug 4, 2017, 10:05 AM

                This post is deleted!
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