Intermittent connection dropout
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For the last few weeks, I've been experiencing an intermittent problem when trying to access sites on the internet. My ISP is Comcast. Every time I have a problem, I go to the modem's internal website (192.168.100.1), and the signals all look very good (downstream signals are within +/- 7dB, and upstream are around 45dB).
I am starting to suspect that something is wrong with my pfSense router.
I tried to get to Bank of America's website tonight, and experienced problems. Here is output from some commands I tried at a cmd.exe prompt:
C:\Users\Anyone>ping 8.8.8.8 Pinging 8.8.8.8 with 32 bytes of data: Reply from 8.8.8.8: bytes=32 time=32ms TTL=43 Reply from 8.8.8.8: bytes=32 time=34ms TTL=43 Reply from 8.8.8.8: bytes=32 time=32ms TTL=43 Reply from 8.8.8.8: bytes=32 time=39ms TTL=43 Ping statistics for 8.8.8.8: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 32ms, Maximum = 39ms, Average = 34ms C:\Users\Anyone>tracert bankofamerica.com Tracing route to bankofamerica.com [171.159.228.150] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms firewall.home [192.168.1.1] 2 7 ms 8 ms 7 ms 96.120.68.101 3 7 ms 7 ms 8 ms te-0-7-0-6-sur01.marion.ma.boston.comcast.net [68.85.140.69] 4 14 ms 14 ms 12 ms be-3-ar01.needham.ma.boston.comcast.net [162.151.52.185] 5 14 ms 12 ms 13 ms be-1003-pe02.onesummer.ma.ibone.comcast.net [68.86.90.173] 6 14 ms 13 ms 12 ms 50.248.118.6 7 19 ms 21 ms 19 ms nyk-bb4-link.telia.net [62.115.122.234] 8 24 ms 26 ms 34 ms ash-bb4-link.telia.net [62.115.136.201] 9 28 ms 26 ms 26 ms ash-b1-link.telia.net [213.155.136.39] 10 25 ms 37 ms 26 ms akamai-ic-317114-ash-b1.c.telia.net [62.115.146.131] 11 26 ms 27 ms 34 ms a209-200-144-161.deploy.static.akamaitechnologies.com [209.200.144.161] 12 26 ms 27 ms 26 ms a209-200-144-192.deploy.static.akamaitechnologies.com [209.200.144.192] 13 26 ms 35 ms 25 ms a209-200-144-161.deploy.static.akamaitechnologies.com [209.200.144.161] 14 * * * Request timed out. 15 28 ms 34 ms 29 ms a209-200-144-197.deploy.static.akamaitechnologies.com [209.200.144.197] 16 151 ms 156 ms 162 ms a209-200-147-114.deploy.static.akamaitechnologies.com [209.200.147.114] 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. C:\Users\Anyone>ping 171.159.228.150 Pinging 171.159.228.150 with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 171.159.228.150: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\Users\Anyone>ping 8.8.8.8 Pinging 8.8.8.8 with 32 bytes of data: Reply from 8.8.8.8: bytes=32 time=33ms TTL=43 Reply from 8.8.8.8: bytes=32 time=31ms TTL=43 Reply from 8.8.8.8: bytes=32 time=31ms TTL=43 Reply from 8.8.8.8: bytes=32 time=31ms TTL=43 Ping statistics for 8.8.8.8: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 31ms, Maximum = 33ms, Average = 31ms C:\Users\Anyone>As you can see above, I can get to Internet resources… but I'm having trouble getting to bankofamerica.com.
What could be the problem? Where do I go from here?
Please help me diagnose the problem.
Thank you.