Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    Bricked SG-2220

    Scheduled Pinned Locked Moved Official Netgate® Hardware
    6 Posts 5 Posters 1.3k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Z Offline
      zatco
      last edited by

      Hello Everyone,

      I have a SG-2220 that seems to be bricked.  I rebooted this on Saturday morning, and waited 20 min for it to come back but it did not.  When I look at it, the status light is solid orange and the Ethernet ports are solid green.

      I tried restarting it and using the reset button but same issue.

      When I connect a serial cable, I don't get a connection error in putty.  I have tried 3 different USB cables but I don't get into the console.

      Does anyone else have any suggestions what next steps I can do to get this back up?

      1 Reply Last reply Reply Quote 0
      • dotdashD Offline
        dotdash
        last edited by

        I would contact Netgate. I'd guess it had the same Atom bug as the 2440 and larger Rangely boxes. If you didn't update the bios to fix it, it may indeed be bricked. IIRC, they are covering Atom failures for three years from purchase, but contact them to confirm.

        1 Reply Last reply Reply Quote 0
        • ivorI Offline
          ivor
          last edited by

          Have you attempted to connect via console using the ollowing settings? https://www.netgate.com/docs/sg-2220/connect-to-console.html

          Need help fast? Our support is available 24/7 https://www.netgate.com/support/

          1 Reply Last reply Reply Quote 0
          • w0wW Offline
            w0w
            last edited by

            @dotdash:

            I would contact Netgate. I'd guess it had the same Atom bug as the 2440 and larger Rangely boxes. If you didn't update the bios to fix it, it may indeed be bricked. IIRC, they are covering Atom failures for three years from purchase, but contact them to confirm.

            There is no any BIOS fix regarding AVR54, it's a hardware bug.

            1 Reply Last reply Reply Quote 0
            • N Offline
              NineX
              last edited by

              @w0w:

              @dotdash:

              I would contact Netgate. I'd guess it had the same Atom bug as the 2440 and larger Rangely boxes. If you didn't update the bios to fix it, it may indeed be bricked. IIRC, they are covering Atom failures for three years from purchase, but contact them to confirm.

              There is no any BIOS fix regarding AVR54, it's a hardware bug.

              You are only partially right.
              as ADI boards don't use SERIQ bus , AVR54 can be mitigated by powering off this bus. and that exacly bios update i think .12 is doing.
              It's not solving problem permanentny but prolongs life of affected CPU.

              1 Reply Last reply Reply Quote 0
              • w0wW Offline
                w0w
                last edited by

                @NineX:

                @w0w:

                @dotdash:

                I would contact Netgate. I'd guess it had the same Atom bug as the 2440 and larger Rangely boxes. If you didn't update the bios to fix it, it may indeed be bricked. IIRC, they are covering Atom failures for three years from purchase, but contact them to confirm.

                There is no any BIOS fix regarding AVR54, it's a hardware bug.

                You are only partially right.
                as ADI boards don't use SERIQ bus , AVR54 can be mitigated by powering off this bus. and that exacly bios update i think .12 is doing.
                It's not solving problem permanentny but prolongs life of affected CPU.

                Exactly. You are right, the description of BIOS update was not clear enough and I've missed the point.

                1 Reply Last reply Reply Quote 0
                • First post
                  Last post
                Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.