Did my SG-4860 just die?

Chti

Hi there

I am rather desperate right now:

I have been happily using my SG-4860 for a while and this morning, in the middle of a browsing session, all contact to the unit broke off.
Initially I rebooted all switches, and the PfSense box, but still no access.

After a while I started having a closer look at the SG-4860 and realised the status led on the back was not green.
After many more back and forth I realised that whenever I turn the unit on, the led stayed red for about 4.5 minutes then turns off and not more leds are on.

I tried booting with my computer plugged into the console, but nothing appeared on the console screen.
I tried the same with a community image written on an USB stick (since my original firmware is on my NAS and currently not accessible), then booting up the unit and still nothing shows up on the console.

My unit is of course no longer under warranty (or at least my gold membership expired).
Now my whole network needs hours of reconfiguring since all my devices are VLAN allocated, my Pas use the PfSense Radius package etc.

Is there anything I can try? What other options do I have?

Many thanks in advance for any pointer

PS: I was not doing any upgrades on the unit and it was still running under the 2.4.1 firmware

Guest

Call NetGate. Also, see: https://forum.pfsense.org/index.php?board=72.0

gcu_greyarea

Had the same happen on a 2440. Netgate was so kind to replace the unit, but never received an explanation as to what caused the issue.
My suspicion is C2000 bug, but I could be wrong ….

ivor

As others have suggested, OP should contact our support and we'll get this sorted out.

@gcu_greyarea:

Had the same happen on a 2440. Netgate was so kind to replace the unit, but never received an explanation as to what caused the issue.
My suspicion is C2000 bug, but I could be wrong ….

This sounds familiar to me, didn't we talk about this? If I remember correctly we had a new guy working in warehouse and he closed the ticket after issuing RMA (which is correct step however it also stops notifications in case you reply). That's the feedback I received when I investigated this. But I may be confusing you with someone else, so please pm me your ticket number or email address you used to contact our support and I'll figure this out!

Thanks!