Gateway down?

[forceblogger]

hi all,

i have task to solve and i don't know how

my superior ask me to make the "1MBWAN_PPPOE" to be online(refer to attachment)

i already check the interface and routing setting

all is correct but don't know why it still showing unknown status

any feedback is much appreciated

[heper]

start by asking you superior why you are running an unsupported/outdated version with potential security holes.

step 1) update to a stable version
step 2) report back to this forum

:)

[forceblogger]

hi Heper,

done updated from version 2.1.5 to 2.3.5

but the problem still not solve

any idea?

[heper]

well you probably want to start with the beginning:

• Is that wan actually working? (try diagnostics–>ping & select the problematic wan)
• Is there a valid monitor ip set in system / routing /gateway for the problematic wan ?
• try restarting dpinger service & post the redacted system logs from after that event

[forceblogger]

Hi Heper,

• Is that wan actually working? (try diagnostics–>ping & select the problematic wan) (Done test and it worked)
• Is there a valid monitor ip set in system / routing /gateway for the problematic wan ? (i use google ip 172.217.24.164 )
• try restarting dpinger service & post the redacted system logs from after that event ( not sure what you mean by restart dpinger service )

[heper]

you could try a different monitoring ip.

restarting dpinger: goto status –> services & click restart dpinger, then click the icon to show the related log entries

[forceblogger]

Hi Heper,

Thank you for help

Now all connection online again

Root Cause: Wrongly configure modem
Solution: change modem