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    Can't reset password on Redmine Website

    Scheduled Pinned Locked Moved General pfSense Questions
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    • J
      Jeremy11one
      last edited by

      I thought my Redmine login info was the same as my pfSense forum info, but when I tried to log into the Redmine today, it said my password was wrong.  I clicked Reset Password, got the email, clicked the link, and typed a new password into the form.  When I click Save on the form, I get an error saying "Last name cannot be blank" but there is no Last Name field on the page.

      Looks like a web page bug.

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      • johnpozJ
        johnpoz LAYER 8 Global Moderator
        last edited by

        My redmine password prob due for a change - let me see if I can duplicate your problem.  BRB

        edit:  Ok just reset my password via form never asked for lastname.. But I do have a last name setup in redmine account, its just _ with firstname johnpoz but I had changed that some time ago because before it had my actual full name, etc.

        You have a chicken egg sort of thing going.. Old version prob did not require lastname, you didn't have it set.  But now updated version does and causing a problem..

        Reach out to one of the mods they should be able to reset your redmine account for you and let you setup a lastname.

        You can see for sure on redmine that lastname is required via the *..

        required.png
        required.png_thumb

        An intelligent man is sometimes forced to be drunk to spend time with his fools
        If you get confused: Listen to the Music Play
        Please don't Chat/PM me for help, unless mod related
        SG-4860 24.11 | Lab VMs 2.8, 24.11

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        • ivorI
          ivor
          last edited by

          We will investigate. Thanks!

          Need help fast? Our support is available 24/7 https://www.netgate.com/support/

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          • johnpozJ
            johnpoz LAYER 8 Global Moderator
            last edited by

            Ivor to the rescue as always ;)

            An intelligent man is sometimes forced to be drunk to spend time with his fools
            If you get confused: Listen to the Music Play
            Please don't Chat/PM me for help, unless mod related
            SG-4860 24.11 | Lab VMs 2.8, 24.11

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            • jimpJ
              jimp Rebel Alliance Developer Netgate
              last edited by

              I reset your last name to "99" (sans quotes). Try it now.

              Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

              Need help fast? Netgate Global Support!

              Do not Chat/PM for help!

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