Serial Console stuck at Bootup Complete after factory reset running 2.3.5

[danielchevalier]

pfSense 2.3.5-RELEASE (Patch 1) amd64 Tue Dec 12 13:44:24 CST 2017
Bootup complete

FreeBSD/amd64 (pfSense.localdomain) (ttyu1)

I've tried every possible solutions found here except reflashing the device.
I am using an SG-8860

Can anyone provide help?

Thanks

[jahonix]

Which image do you run and where did you get it from?

An SG-8860 should be legit for a "factory image" (vs. community edition). If you download a CE version be sure to get a version with "serial" in its name. Those support serial console out of the box. You might have a version with console output on video header (VGA/HDMI).
Maybe resetting to factory defaults forced this as well, but I don't know.

[stephenw10]

On an SG-8860 you need the image with ADI in the name to get the correct console output if you restore it.

No menu at the console can be a symptom of filesystem damage where the /etc/ttys file affected. You can try booting to single user mode and manually running fsck a number of times but unless you have good reason not to I recommend re-installing.

If you bought that device from us please open a support ticket and we can help you with that: https://go.netgate.com

Steve