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    SG-4860 Frozen with red Status light on then powers off

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • G
      gaelds
      last edited by

      I have a problem with a 3 years old SG-4860, status LED lights bright red when powering up (LAN and WAN ports LEDs are also lit), and for a few minutes, then it goes dead. Can't connect to the unit at all.

      i opened a support ticket to netgate but they wont help as it's not guaranteed anymore.

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      • ivorI
        ivor
        last edited by

        Just checked with our support, we actually have issued an RMA for you 4860. Looks like you sent a few questions after RMA was issued and our support staff didn't catch it. Someone will respond to your ticket right away. To repeat, RMA was issued for your 4860 :)

        Thanks!

        Need help fast? Our support is available 24/7 https://www.netgate.com/support/

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        • G
          gaelds
          last edited by

          Thank you I received a new message form netgate support since i created this topic. I will send the unit to Austin for replacement.

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