Login incorrect (Failed retrieving values required to evaluate condition)

[bodat]

having a problem in captive portal+2 ldap servers. some of my users log in successfully but some is stuck at captive portal because it always reply invalid credentials even my credentials used is correct? and this is what i found in my /var/log/radius

Wed Jul 11 11:43:23 2018 : Info: rlm_ldap (ldap): Opening additional connection (0), 1 of 5 pending slots used
Wed Jul 11 11:43:23 2018 : Info: Need 4 more connections to reach min connections (5)
Wed Jul 11 11:43:23 2018 : Info: rlm_ldap (ldap): Opening additional connection (1), 1 of 4 pending slots used
Wed Jul 11 11:43:23 2018 : Auth: (5) Login incorrect (Failed retrieving values required to evaluate condition): [user/password] (from client captiveportal port 2476 cli 8c:99:e6:dd:fb:4b)
Wed Jul 11 11:43:24 2018 : Info: Need 3 more connections to reach min connections (5)
Wed Jul 11 11:43:24 2018 : Info: rlm_ldap (ldap): Opening additional connection (2), 1 of 3 pending slots used
Wed Jul 11 11:43:24 2018 : Auth: (7) Login incorrect (Failed retrieving values required to evaluate condition): [user/password] (from client captiveportal port 2476 cli 8c:99:e6:dd:fb:4b)
Wed Jul 11 11:43:25 2018 : Info: Need 2 more connections to reach min connections (5)
Wed Jul 11 11:43:25 2018 : Info: rlm_ldap (ldap): Opening additional connection (3), 1 of 2 pending slots used

Wed Jul 11 11:43:27 2018 : Auth: (9) Login incorrect (Failed retrieving values required to evaluate condition): [user/password] (from client captiveportal port 2476 cli 8c:99:e6:dd:fb:4b)
Wed Jul 11 11:43:29 2018 : Auth: (10) Login incorrect (Failed retrieving values required to evaluate condition): [user/password] (from client captiveportal port 2476 cli 8c:99:e6:dd:fb:4b)
Wed Jul 11 11:43:33 2018 : Auth: (11) Login incorrect (Failed retrieving values required to evaluate condition): [user/password] (from client captiveportal port 2476 cli 8c:99:e6:dd:fb:4b)
Wed Jul 11 11:43:35 2018 : Info: rlm_ldap (ldap2): Opening additional connection (0), 1 of 5 pending slots used
Wed Jul 11 11:43:35 2018 : Info: Need 4 more connections to reach min connections (5)
Wed Jul 11 11:43:35 2018 : Info: rlm_ldap (ldap2): Opening additional connection (1), 1 of 4 pending slots used
Wed Jul 11 11:43:35 2018 : Auth: (12) Login OK: [user/password] (from client captiveportal port 2476 cli 8c:99:e6:dd:fb:4b)

help...

[bodat]

also in my system logs i found this in my captive portal auth Zone: zone5 - ERROR: user, 8c:99:e6:dd:fb:4b, 192.168.5.216, Error sending request: No valid RADIUS responses received

[Derelict]

Now you have jumped from LDAP to RADIUS. Which is it? How is it configured?

[bodat]

[0_1531303960541_Radius.rar](Uploading 100%)

here is my configuration of radius, ldap, ca.

sorry for jumping.

it really take's many attempt to log in, but sometimes just 1 attempt, sometimes it wont log in just invalid credentials

[bodat]