New SG-1000 - kernel panic loop



  • I just configured my new SG-1000 and am experiencing repeated kernel panics. As suggested in the forum, I downloaded a new image and re-installed it. Afterward, again as suggested, I entered single user mode and fsck'd my heart out. No joy. Still panics so frequent as to be unusable.

    Help, please, Netgate. This is most definitely not a wonderful customer experience.

    Btw, the type of panic varies. Here's the most recent:

    Fatal kernel mode data abort: ‘Translation Fault (L1)’ on read
    trapframe: 0xdd641d40
    FSR=00000005, FAR=90449044, spsr=60000013
    r0 =90449000, r1 =00000090, r2 =00000000, r3 =00000004
    r4 =00000012, r5 =fffe9e62, r6 =c1af1ba0, r7 =00000000
    r8 =00000000, r9 =00000000, r10=000028a9, r11=dd641e18
    r12=00000000, ssp=dd641dd0, slr=c090b6a4, pc =c090a5fc

    panic: Fatal abort
    Uptime: 2m18s


  • Galactic Empire

    Hi,

    I'm sorry you're having troubles. Can you please contact our support so they can have a look? Simply submit a ticket at the following link:

    https://go.netgate.com/support/login

    You will need to sign up on the right side of that page.

    Thank you.



  • @ivor, I just have pfSense Gold for Community Support, which I don't think allows me to open a ticket. Am I wrong?


  • Galactic Empire

    You purchased an appliance from us, of course you can contact our support.

    pfSense Gold and community support are two separate parts:

    • pfSense Gold - access to HTML version of pfSense book, pfSense Hangouts (videos) etc. However, pfSense Gold is now free to all. See this blog post.

    • Community support - that's this forum, where together with our community we can help out with software issues you may have. However, in case we notice a customer with a technical issue our support can handle faster and better, we usually just point customers directly to our support.

    I hope this clears it up. So please contact our support and reference this thread. They will be able to assist. Thanks!


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