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    New SG-1000 - kernel panic loop

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • O
      ozdw
      last edited by

      I just configured my new SG-1000 and am experiencing repeated kernel panics. As suggested in the forum, I downloaded a new image and re-installed it. Afterward, again as suggested, I entered single user mode and fsck'd my heart out. No joy. Still panics so frequent as to be unusable.

      Help, please, Netgate. This is most definitely not a wonderful customer experience.

      Btw, the type of panic varies. Here's the most recent:

      Fatal kernel mode data abort: ‘Translation Fault (L1)’ on read
      trapframe: 0xdd641d40
      FSR=00000005, FAR=90449044, spsr=60000013
      r0 =90449000, r1 =00000090, r2 =00000000, r3 =00000004
      r4 =00000012, r5 =fffe9e62, r6 =c1af1ba0, r7 =00000000
      r8 =00000000, r9 =00000000, r10=000028a9, r11=dd641e18
      r12=00000000, ssp=dd641dd0, slr=c090b6a4, pc =c090a5fc

      panic: Fatal abort
      Uptime: 2m18s

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      • ivorI
        ivor
        last edited by ivor

        Hi,

        I'm sorry you're having troubles. Can you please contact our support so they can have a look? Simply submit a ticket at the following link:

        https://go.netgate.com/support/login

        You will need to sign up on the right side of that page.

        Thank you.

        Need help fast? Our support is available 24/7 https://www.netgate.com/support/

        O 1 Reply Last reply Reply Quote 0
        • O
          ozdw @ivor
          last edited by

          @ivor, I just have pfSense Gold for Community Support, which I don't think allows me to open a ticket. Am I wrong?

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          • ivorI
            ivor
            last edited by ivor

            You purchased an appliance from us, of course you can contact our support.

            pfSense Gold and community support are two separate parts:

            • pfSense Gold - access to HTML version of pfSense book, pfSense Hangouts (videos) etc. However, pfSense Gold is now free to all. See this blog post.

            • Community support - that's this forum, where together with our community we can help out with software issues you may have. However, in case we notice a customer with a technical issue our support can handle faster and better, we usually just point customers directly to our support.

            I hope this clears it up. So please contact our support and reference this thread. They will be able to assist. Thanks!

            Need help fast? Our support is available 24/7 https://www.netgate.com/support/

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