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    SG-1000 update to 2.4.4 broke

    Official Netgate® Hardware
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    • N
      NF last edited by

      Hi.

      I have a SG-1000 that stopped working after a failed update to 2.4.4.
      Cannot get in using console also (some PHP include missing).

      The SG-1000 was bought less than an year ago.
      There is no longer a product registration page to get the image from (as stated in the FAQ for recovery).

      How can I get the recover image for the SG-1000 to create a USB stick and boot from there?

      TIA

      Yours,
      Nuno

      G 1 Reply Last reply Reply Quote 0
      • Derelict
        Derelict LAYER 8 Netgate last edited by

        @nf said in SG-1000 update to 2.4.4 broke:

        The SG-1000 was bought less than an year ago.
        There is no longer a product registration page to get the image from (as stated in the FAQ for recovery).

        Please open a ticket at https://go.netgate.com/.

        Chattanooga, Tennessee, USA
        The pfSense Book is free of charge!
        DO NOT set a source port in a port forward or firewall rule unless you KNOW you need it!
        Do Not Chat For Help! NO_WAN_EGRESS(TM)

        1 Reply Last reply Reply Quote 1
        • G
          gpfsenser @NF last edited by

          @nf Did you get it rebuilt? I posted about this same experience. I restored from a fresh install (requires the USB OTG cable and a image), and restored the config. Second time this has happened. Now I just keep the restore kit handy.

          1 Reply Last reply Reply Quote 1
          • N
            NF last edited by

            Yes, I did. Thank you.
            I’ve received the firmware image, and restored the appliance from a USB storage. It worked like a charm.
            Regards.

            1 Reply Last reply Reply Quote 0
            • R
              rdugaue last edited by

              It looks like this is an ongoing issue, finding this simular threads on this after searching for a "fix" as it just happened to me as well. Waiting for a link from support with a image download. ☹

              1 Reply Last reply Reply Quote 0
              • X
                XVR_BE last edited by XVR_BE

                Same here, I updated my 6 month old SG-1000 from 2.4.3_1 to 2.4.4 and after rebooting the router just can't be accessed anymore.
                My PC doesn't find a DHCP server, ipconfig shows no default gateway. I tried connecting several machines directly to the router, none of them find anything.

                I wanted to create a support ticket, but I can't even seem to find a way to create an account on the service portal. Unless I'm completely failing to see it, there seems to be no link that lets you do that.
                https://go.netgate.com/support/login

                R johnpoz 2 Replies Last reply Reply Quote 0
                • Rico
                  Rico LAYER 8 Rebel Alliance last edited by

                  https://go.netgate.com/support/signup

                  -Rico

                  2x Netgate XG-7100 | 11x Netgate SG-5100 | 6x Netgate SG-3100 | 2x Netgate SG-1100

                  1 Reply Last reply Reply Quote 3
                  • R
                    rdugaue @XVR_BE last edited by

                    @xvr_be At least you're 2.4, which I think you can reflash using a usb memstick. I was on 2.3 and had to dig up an old cell phone micro-sd card and thankfully also had a reader/writer that had a micro-sd port.

                    1 Reply Last reply Reply Quote 2
                    • johnpoz
                      johnpoz LAYER 8 Global Moderator @XVR_BE last edited by

                      @xvr_be said in SG-1000 update to 2.4.4 broke:

                      but I can't even seem to find a way to create an account on the service portal. Unless I'm completely failing to see it, there seems to be no link that lets you do that.

                      0_1540028967888_signup.png

                      An intelligent man is sometimes forced to be drunk to spend time with his fools
                      If you get confused: Listen to the Music Play
                      Please don't Chat/PM me for help, unless mod related
                      2440 2.4.5p1 | 2x 3100 2.4.4p3 | 2x 3100 22.01 | 4860 22.01

                      1 Reply Last reply Reply Quote 2
                      • X
                        XVR_BE last edited by XVR_BE

                        Ok, I feel really stupid now. Completely missed that button somehow (probably because I just was not looking past the social media icons).

                        Thanks!

                        EDIT : little update. I opened a ticket, within 10 minutes I got a reply with the necessary info and links to the tools. The router is now up and running again.

                        1 Reply Last reply Reply Quote 1
                        • johnpoz
                          johnpoz LAYER 8 Global Moderator last edited by

                          Prob be a good idea for them to make that "Create an account and manage your tickets online" a link to creating an account ;) Or even just replace that Sign up at the top with a button..

                          An intelligent man is sometimes forced to be drunk to spend time with his fools
                          If you get confused: Listen to the Music Play
                          Please don't Chat/PM me for help, unless mod related
                          2440 2.4.5p1 | 2x 3100 2.4.4p3 | 2x 3100 22.01 | 4860 22.01

                          1 Reply Last reply Reply Quote 2
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