Recover Soft Bricked SG-1000

llabtaem

Hello,

I come to this forum for a quick question. Long story short I made a change on my SG-1000 and soft bricked the device. I followed the steps from the following two links to recover it.

https://www.netgate.com/docs/pfsense/solutions/sg-1000/reinstall-pfsense.html

https://www.netgate.com/docs/pfsense/solutions/sg-1000/connect-to-console.html

I was able to get back into the device and NOT make the change I did before. I powered down the device and went to install it back in my network. However when I powered it back on, there are now five(5) lights flashing on the device, all colored green. They are:

• LAN & WAN
• PDG
• RST
• LD1

I tried to console back into the device and was unable to, I cannot make the connection. So my question is simple. Is this thing recoverable be any other means such as JTAG? I tried searching, but I don’t know if my search parameters are correct. If it is recoverable by other means, could you please kindly provide the instructions?

Thank you for your time. Any help would be greatly appreciated.

jimp

If you remove all power and cables from the device for a few moments, and then only plug in the console and power, do you get any output at all? Or does the serial device not even show up on the client OS?

Your safest bet is to contact support so we can check into that problem deeper -- use https://go.netgate.com to reach the support team.

llabtaem

@jimp said in Recover Soft Bricked SG-1000:

If you remove all power and cables from the device for a few moments, and then only plug in the console and power, do you get any output at all? Or does the serial device not even show up on the client OS?

Your safest bet is to contact support so we can check into that problem deeper -- use https://go.netgate.com to reach the support team.

Hello jimp,

Thank you for your response. I tried what you suggested to no avail. On a Windows box with Putty the connection just fails. Using a Linux box with minicom I did notice something interesting. If I try to make the connection and then pull the console cable, minicom does state it lost connection with the device. Even though I never made a successful connection with the device to recover it. So there is some hope.

I will do what you suggested and reach out to the support team and see if I’m not holding a paper weight due to my stupidity.