Bricked my new SG-3100 after 2.4.4 update

[eostrike]

I just received my replacement SG-3100 and after the 2.4.4 update it bricked the appliance. I tried to get he image to load on the USB stick and it will not load. Below is what I get. Any help would be appreciated.

BootROM - 1.73
Booting from SPI flash

General initialization - Version: 1.0.0
AVS selection from EFUSE disabled (Skip reading EFUSE values)
Overriding default AVS value to: 0x23
Detected Device ID 6820
High speed PHY - Version: 2.0

Init Customer board board SerDes lanes topology details:
| Lane # | Speed| Type |
------------------------------|
| 0 | 3 | SATA0 |
| 1 | 5 | PCIe0 |
| 2 | 3 | SATA1 |
| 3 | 4 | SGMII2 |
| 4 | 5 | PCIe1 |
| 5 | 5 | USB3 HOST1 |

PCIe, Idx 0: detected no link
PCIe, Idx 1: detected no link
High speed PHY - Ended Successfully
mv_ddr: mv_ddr-armada-17.06.1-g07f8294 (Aug 11 2017 - 13:12:46)
DDR4 Training Sequence - Switching XBAR Window to FastPath Window
mv_ddr: completed successfully
BootROM: Image checksum verification PASSED

---

| / | __ _ _ ____ | | |
| |/| |/ _` | '\ \ / / _ \ | |
| | | | (| | | \ V / __/ | |
|| ||_,|| _/ _|||
_ _ ____ _
| | | | | __ ) ___ ___ | |
| | | || _ \ / _ \ / _ | __|
| || || |) | () | () | |
_/ |____/ _/ __/ __|
** LOADER **

U-Boot 2013.01-02873-g5e4ac3c (Aug 11 2017 - 13:12:40) Marvell version: devel-17
.06.0

Board: Rogue-1
SoC: MV88F6820 Rev A0
running 2 CPUs
CPU: ARM Cortex A9 MPCore (Rev 1) LE
CPU 0
CPU @ 1600 [MHz]
L2 @ 800 [MHz]
TClock @ 250 [MHz]
DDR4 @ 800 [MHz]
DDR4 32 Bit Width,FastPath Memory Access, DLB Enabled, ECC Disabled
DRAM: 2 GiB
MMC: mv_sdh: 0
DBG: Calling spi_flash_probe from env_relocate_spec()
SF: Probing bus 0 cs 0 @ 20000000Hz mode 3
SF: Detected N25Q128 with page size 64 KiB, total 16 MiB
PCI-e 0: Detected No Link.
PCI-e 1: Detected No Link.
USB2.0 0: Host Mode
USB3.0 1: Host Mode

Map: Code: 0x7fedc000:0x7ff975a8
BSS: 0x7ffef600
Stack: 0x7f4cbf20
Heap: 0x7f4cc000:0x7fedc000
U-Boot Environment: 0x00100000:0x00110000 (SPI)

Board configuration detected:
Net:

port	Interface	PHY address
egiga0	RGMII	0x00
egiga1	RGMII	0x01
egiga2	SGMII	In-Band

egiga0 [PRIME], egiga1, egiga2
Hit any key to stop autoboot: 0
Reset RTC...
Date: 1970-01-01 (Thursday) Time: 0:00:00
Reset RTC...
Date: 1970-01-01 (Thursday) Time: 0:00:00
AHCI init for unit0
SATA link 0 timeout.
SATA link 1 timeout.

Error: SCSI Controller(s) 1B4B:9215 1B4B:9235 not found
scanning bus for devices...
Found 0 device(s).
** Bad device scsi 0 **
** Bad device scsi 0 **
Bad Linux ARM zImage magic!
Marvell>>

[chrismacmahon]

Can you open a ticket with us?

Thanks!

[eostrike]

I am just a home user, I do not have an account to open tickets. Looks like it will accept xmodem commands and I am uploading an image via xmodem now but I have a feeling it will be a fail in the end after spending all day to send the file.

[chrismacmahon]

Sure, Please open a ticket with the helpdesk, I'm sure we can get you back up and running.

[eostrike]

Is there a link or the help desk? Lucky for me my original netgate is still working. This was supposed to be an upgrade to what I have been running for awhile now. I did not buy the unit new but the unit was working until I performed the upgrade. I would not doubt I screwed it up more poking around in the console trying to figure it out. Support files online are very limited.

As noted I am uploading an image via xmodem right now but I am not 100% sure it will take care of it. If this is not going to work I would rather cancel the file transfer now so I do not spend my whole Saturday on something that may not get resolved.

[chrismacmahon]

I would cancel the transfer.

https://go.netgate.com for the ticket.

[eostrike]

@chrismacmahon I cancelled the xmodem transfer and have created a ticket as you suggested.

[eostrike]

@chrismacmahon thanks again for the recommendation. Though I will be without it for a little while support already messaged me back. I appreciate you pointing me in the right direction.