Bricked my new SG-3100 after 2.4.4 update



  • I just received my replacement SG-3100 and after the 2.4.4 update it bricked the appliance. I tried to get he image to load on the USB stick and it will not load. Below is what I get. Any help would be appreciated.

    BootROM - 1.73
    Booting from SPI flash

    General initialization - Version: 1.0.0
    AVS selection from EFUSE disabled (Skip reading EFUSE values)
    Overriding default AVS value to: 0x23
    Detected Device ID 6820
    High speed PHY - Version: 2.0

    Init Customer board board SerDes lanes topology details:
    | Lane # | Speed| Type |
    ------------------------------|
    | 0 | 3 | SATA0 |
    | 1 | 5 | PCIe0 |
    | 2 | 3 | SATA1 |
    | 3 | 4 | SGMII2 |
    | 4 | 5 | PCIe1 |
    | 5 | 5 | USB3 HOST1 |

    PCIe, Idx 0: detected no link
    PCIe, Idx 1: detected no link
    High speed PHY - Ended Successfully
    mv_ddr: mv_ddr-armada-17.06.1-g07f8294 (Aug 11 2017 - 13:12:46)
    DDR4 Training Sequence - Switching XBAR Window to FastPath Window
    mv_ddr: completed successfully
    BootROM: Image checksum verification PASSED


    | / | __ _ _ ____ | | |
    | |/| |/ ` | '
    \ \ / / _ \ | |
    | | | | (
    | | | \ V / / | |
    |
    | |
    |_
    ,
    |
    | _/ _|||
    _ _ ____ _
    | | | | | __ ) ___ ___ | |_
    | | | || _ \ / _ \ / _ | |
    | |
    | |
    | |
    ) | () | () | |_
    _/ |/ _/ __/ _|
    ** LOADER **

    U-Boot 2013.01-02873-g5e4ac3c (Aug 11 2017 - 13:12:40) Marvell version: devel-17
    .06.0

    Board: Rogue-1
    SoC: MV88F6820 Rev A0
    running 2 CPUs
    CPU: ARM Cortex A9 MPCore (Rev 1) LE
    CPU 0
    CPU @ 1600 [MHz]
    L2 @ 800 [MHz]
    TClock @ 250 [MHz]
    DDR4 @ 800 [MHz]
    DDR4 32 Bit Width,FastPath Memory Access, DLB Enabled, ECC Disabled
    DRAM: 2 GiB
    MMC: mv_sdh: 0
    DBG: Calling spi_flash_probe from env_relocate_spec()
    SF: Probing bus 0 cs 0 @ 20000000Hz mode 3
    SF: Detected N25Q128 with page size 64 KiB, total 16 MiB
    PCI-e 0: Detected No Link.
    PCI-e 1: Detected No Link.
    USB2.0 0: Host Mode
    USB3.0 1: Host Mode

    Map: Code: 0x7fedc000:0x7ff975a8
    BSS: 0x7ffef600
    Stack: 0x7f4cbf20
    Heap: 0x7f4cc000:0x7fedc000
    U-Boot Environment: 0x00100000:0x00110000 (SPI)

    Board configuration detected:
    Net:

    port Interface PHY address
    egiga0 RGMII 0x00
    egiga1 RGMII 0x01
    egiga2 SGMII In-Band

    egiga0 [PRIME], egiga1, egiga2
    Hit any key to stop autoboot: 0
    Reset RTC...
    Date: 1970-01-01 (Thursday) Time: 0:00:00
    Reset RTC...
    Date: 1970-01-01 (Thursday) Time: 0:00:00
    AHCI init for unit0
    SATA link 0 timeout.
    SATA link 1 timeout.

    Error: SCSI Controller(s) 1B4B:9215 1B4B:9235 not found
    scanning bus for devices...
    Found 0 device(s).
    ** Bad device scsi 0 **
    ** Bad device scsi 0 **
    Bad Linux ARM zImage magic!
    Marvell>>


  • Rebel Alliance Netgate Administrator

    Can you open a ticket with us?

    Thanks!



  • I am just a home user, I do not have an account to open tickets. Looks like it will accept xmodem commands and I am uploading an image via xmodem now but I have a feeling it will be a fail in the end after spending all day to send the file.


  • Rebel Alliance Netgate Administrator

    Sure, Please open a ticket with the helpdesk, I'm sure we can get you back up and running.



  • Is there a link or the help desk? Lucky for me my original netgate is still working. This was supposed to be an upgrade to what I have been running for awhile now. I did not buy the unit new but the unit was working until I performed the upgrade. I would not doubt I screwed it up more poking around in the console trying to figure it out. Support files online are very limited.

    As noted I am uploading an image via xmodem right now but I am not 100% sure it will take care of it. If this is not going to work I would rather cancel the file transfer now so I do not spend my whole Saturday on something that may not get resolved.


  • Rebel Alliance Netgate Administrator

    I would cancel the transfer.

    https://go.netgate.com for the ticket.



  • @chrismacmahon I cancelled the xmodem transfer and have created a ticket as you suggested.



  • @chrismacmahon thanks again for the recommendation. Though I will be without it for a little while support already messaged me back. I appreciate you pointing me in the right direction.