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    Bricked my new SG-3100 after 2.4.4 update

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • E
      eostrike
      last edited by

      I just received my replacement SG-3100 and after the 2.4.4 update it bricked the appliance. I tried to get he image to load on the USB stick and it will not load. Below is what I get. Any help would be appreciated.

      BootROM - 1.73
      Booting from SPI flash

      General initialization - Version: 1.0.0
      AVS selection from EFUSE disabled (Skip reading EFUSE values)
      Overriding default AVS value to: 0x23
      Detected Device ID 6820
      High speed PHY - Version: 2.0

      Init Customer board board SerDes lanes topology details:
      | Lane # | Speed| Type |
      ------------------------------|
      | 0 | 3 | SATA0 |
      | 1 | 5 | PCIe0 |
      | 2 | 3 | SATA1 |
      | 3 | 4 | SGMII2 |
      | 4 | 5 | PCIe1 |
      | 5 | 5 | USB3 HOST1 |

      PCIe, Idx 0: detected no link
      PCIe, Idx 1: detected no link
      High speed PHY - Ended Successfully
      mv_ddr: mv_ddr-armada-17.06.1-g07f8294 (Aug 11 2017 - 13:12:46)
      DDR4 Training Sequence - Switching XBAR Window to FastPath Window
      mv_ddr: completed successfully
      BootROM: Image checksum verification PASSED


      | / | __ _ _ ____ | | |
      | |/| |/ _` | '
      \ \ / / _ \ | |
      | | | | (| | | \ V / __/ | |
      |
      | ||_,|| _/ _
      |||
      _ _ ____ _
      | | | | | __ ) ___ ___ | |

      | | | || _ \ / _ \ / _ | __|
      | |
      | |
      | |) | () | () | |_
      _/ |____/ _/ ___/ __|
      ** LOADER **

      U-Boot 2013.01-02873-g5e4ac3c (Aug 11 2017 - 13:12:40) Marvell version: devel-17
      .06.0

      Board: Rogue-1
      SoC: MV88F6820 Rev A0
      running 2 CPUs
      CPU: ARM Cortex A9 MPCore (Rev 1) LE
      CPU 0
      CPU @ 1600 [MHz]
      L2 @ 800 [MHz]
      TClock @ 250 [MHz]
      DDR4 @ 800 [MHz]
      DDR4 32 Bit Width,FastPath Memory Access, DLB Enabled, ECC Disabled
      DRAM: 2 GiB
      MMC: mv_sdh: 0
      DBG: Calling spi_flash_probe from env_relocate_spec()
      SF: Probing bus 0 cs 0 @ 20000000Hz mode 3
      SF: Detected N25Q128 with page size 64 KiB, total 16 MiB
      PCI-e 0: Detected No Link.
      PCI-e 1: Detected No Link.
      USB2.0 0: Host Mode
      USB3.0 1: Host Mode

      Map: Code: 0x7fedc000:0x7ff975a8
      BSS: 0x7ffef600
      Stack: 0x7f4cbf20
      Heap: 0x7f4cc000:0x7fedc000
      U-Boot Environment: 0x00100000:0x00110000 (SPI)

      Board configuration detected:
      Net:

      port Interface PHY address
      egiga0 RGMII 0x00
      egiga1 RGMII 0x01
      egiga2 SGMII In-Band
      egiga0 [PRIME], egiga1, egiga2
      Hit any key to stop autoboot: 0
      Reset RTC...
      Date: 1970-01-01 (Thursday) Time: 0:00:00
      Reset RTC...
      Date: 1970-01-01 (Thursday) Time: 0:00:00
      AHCI init for unit0
      SATA link 0 timeout.
      SATA link 1 timeout.

      Error: SCSI Controller(s) 1B4B:9215 1B4B:9235 not found
      scanning bus for devices...
      Found 0 device(s).
      ** Bad device scsi 0 **
      ** Bad device scsi 0 **
      Bad Linux ARM zImage magic!
      Marvell>>

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      • chrismacmahonC
        chrismacmahon
        last edited by

        Can you open a ticket with us?

        Thanks!

        Need help fast? Our support is available 24/7 https://www.netgate.com/support/

        Do Not PM For Help!

        1 Reply Last reply Reply Quote 0
        • E
          eostrike
          last edited by

          I am just a home user, I do not have an account to open tickets. Looks like it will accept xmodem commands and I am uploading an image via xmodem now but I have a feeling it will be a fail in the end after spending all day to send the file.

          1 Reply Last reply Reply Quote 0
          • chrismacmahonC
            chrismacmahon
            last edited by

            Sure, Please open a ticket with the helpdesk, I'm sure we can get you back up and running.

            Need help fast? Our support is available 24/7 https://www.netgate.com/support/

            Do Not PM For Help!

            1 Reply Last reply Reply Quote 0
            • E
              eostrike
              last edited by

              Is there a link or the help desk? Lucky for me my original netgate is still working. This was supposed to be an upgrade to what I have been running for awhile now. I did not buy the unit new but the unit was working until I performed the upgrade. I would not doubt I screwed it up more poking around in the console trying to figure it out. Support files online are very limited.

              As noted I am uploading an image via xmodem right now but I am not 100% sure it will take care of it. If this is not going to work I would rather cancel the file transfer now so I do not spend my whole Saturday on something that may not get resolved.

              1 Reply Last reply Reply Quote 0
              • chrismacmahonC
                chrismacmahon
                last edited by

                I would cancel the transfer.

                https://go.netgate.com for the ticket.

                Need help fast? Our support is available 24/7 https://www.netgate.com/support/

                Do Not PM For Help!

                E 2 Replies Last reply Reply Quote 0
                • E
                  eostrike @chrismacmahon
                  last edited by

                  @chrismacmahon I cancelled the xmodem transfer and have created a ticket as you suggested.

                  1 Reply Last reply Reply Quote 0
                  • E
                    eostrike @chrismacmahon
                    last edited by

                    @chrismacmahon thanks again for the recommendation. Though I will be without it for a little while support already messaged me back. I appreciate you pointing me in the right direction.

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