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    How do I re-flash a SG-3100 to the Factory settings?

    Scheduled Pinned Locked Moved Official Netgate® Hardware
    8 Posts 4 Posters 1.3k Views
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    • J
      jmbarry
      last edited by

      I just got an SG-3100, purchased from Netgate. Since I do not want to pay for support, but I seem to have bricked the device, I want to reset to factory settings. I cannot reach the image that is in one reply, unless I have support. Mind you I have had the device for 2 weeks. I cannot call Netgate, nor can I email them with a support number and paying $588.00 . I would like to refresh the device with the factory image. I believe that Netgate has lost all sense of professionalism, as I would never have bought the device if I knew that the reset button does not work and to get an image to refresh the real price for $937 for one year of support to get the image plus the device cost. Is there a way to get the image without paying for support?

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      • DerelictD
        Derelict LAYER 8 Netgate
        last edited by Derelict

        Please open a ticket at go.netgate.com

        Chattanooga, Tennessee, USA
        A comprehensive network diagram is worth 10,000 words and 15 conference calls.
        DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
        Do Not Chat For Help! NO_WAN_EGRESS(TM)

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        • J
          jmbarry
          last edited by

          Unfortunately, you can np longer register, without purchasing a subscription. Put in your credit card to register. Here is the link to register, so I could put in a ticket. https://www.netgate.com/register/ That leaves me and others in a loop that is frustrating. Calling resulted in a rep asking for a credit card.

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          • DerelictD
            Derelict LAYER 8 Netgate
            last edited by

            https://go.netgate.com/

            Click the Sign Up button in the lower right.

            We're here to help should you choose to open a ticket.

            Thank you.

            Chattanooga, Tennessee, USA
            A comprehensive network diagram is worth 10,000 words and 15 conference calls.
            DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
            Do Not Chat For Help! NO_WAN_EGRESS(TM)

            1 Reply Last reply Reply Quote 0
            • J
              jmbarry
              last edited by

              Thank you. Netgate should revisit its pages as this link was on none of the pages I went to. Thanks again, James

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              • RicoR
                Rico LAYER 8 Rebel Alliance
                last edited by

                0_1540798481312_3.png
                😶

                -Rico

                J 1 Reply Last reply Reply Quote 0
                • J
                  jmbarry @Rico
                  last edited by

                  @rico Thanks for the pointer. It looks like the netgate/register URL is being deprecated. You should change this page pasted below too, as it leads you to not being able to register. The go.netgate link got me straight to where I needed to go. Register.netgate leads you to the open forum. Thanks again. 0_1540799471629_d4b3ba97-c99a-47d4-89fd-c0f624df253a-image.png

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                  • jimpJ
                    jimp Rebel Alliance Developer Netgate
                    last edited by

                    I updated the content in that post. Thanks for pointing it out!

                    Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

                    Need help fast? Netgate Global Support!

                    Do not Chat/PM for help!

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