How do I re-flash a SG-3100 to the Factory settings?

[jmbarry]

I just got an SG-3100, purchased from Netgate. Since I do not want to pay for support, but I seem to have bricked the device, I want to reset to factory settings. I cannot reach the image that is in one reply, unless I have support. Mind you I have had the device for 2 weeks. I cannot call Netgate, nor can I email them with a support number and paying $588.00 . I would like to refresh the device with the factory image. I believe that Netgate has lost all sense of professionalism, as I would never have bought the device if I knew that the reset button does not work and to get an image to refresh the real price for $937 for one year of support to get the image plus the device cost. Is there a way to get the image without paying for support?

[Derelict]

Please open a ticket at go.netgate.com

[jmbarry]

Unfortunately, you can np longer register, without purchasing a subscription. Put in your credit card to register. Here is the link to register, so I could put in a ticket. https://www.netgate.com/register/ That leaves me and others in a loop that is frustrating. Calling resulted in a rep asking for a credit card.

[Derelict]

https://go.netgate.com/

Click the Sign Up button in the lower right.

We're here to help should you choose to open a ticket.

Thank you.

[jmbarry]

Thank you. Netgate should revisit its pages as this link was on none of the pages I went to. Thanks again, James

[Rico]

-Rico

[jmbarry]

@rico Thanks for the pointer. It looks like the netgate/register URL is being deprecated. You should change this page pasted below too, as it leads you to not being able to register. The go.netgate link got me straight to where I needed to go. Register.netgate leads you to the open forum. Thanks again.

[jimp]

I updated the content in that post. Thanks for pointing it out!