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    Unable to restore SG-3100

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    • wgstarksW
      wgstarks
      last edited by

      I had to send my 3100 in for repair and now I am unable to restore the configuration from backup. I have tried several times with several configuration files but always get the same error-

      Fatal error: Uncaught Exception: XML error: RRDDATA at line 3907 cannot occur more than once in /etc/inc/xmlparse.inc:87 Stack trace: #0 [internal function]: startElement(Resource id #21, 'RRDDATA', Array) #1 /etc/inc/xmlparse.inc(186): xml_parse(Resource id #21, 'ndClbRX2GrrkuU1...', false) #2 /etc/inc/xmlparse.inc(147): parse_xml_config_raw('/conf/config.xm...', Array, 'false') #3 /etc/inc/config.lib.inc(132): parse_xml_config('/conf/config.xm...', Array) #4 /usr/local/www/diag_backup.php(307): parse_config(true) #5 {main} thrown in /etc/inc/xmlparse.inc on line 87 PHP ERROR: Type: 1, File: /etc/inc/xmlparse.inc, Line: 87, Message: Uncaught Exception: XML error: RRDDATA at line 3907 cannot occur more than once in /etc/inc/xmlparse.inc:87 Stack trace: #0 [internal function]: startElement(Resource id #21, 'RRDDATA', Array) #1 /etc/inc/xmlparse.inc(186): xml_parse(Resource id #21, 'ndClbRX2GrrkuU1...', false) #2 /etc/inc/xmlparse.inc(147): parse_xml_config_raw('/conf/config.xm...', Array, 'false') #3 /etc/inc/config.lib.inc(132): parse_xml_config('/conf/config.xm...', Array) #4 /usr/local/www/diag_backup.php(307): parse_config(true) #5 {main} thrown

      The only way I have found to recover from this is a clean install. Could use some help.

      Box: SG-4200

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      • DerelictD
        Derelict LAYER 8 Netgate
        last edited by

        You'll probably have to edit the xml file with a text editor to restore it.

        This issue has already been fixed and will be present in the next release.

        Look at line 3907 and remove the extraneous rrddata lines.

        Or upload the config to the secure upload link I sent in chat and I'll take a look at it.

        Chattanooga, Tennessee, USA
        A comprehensive network diagram is worth 10,000 words and 15 conference calls.
        DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
        Do Not Chat For Help! NO_WAN_EGRESS(TM)

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        • wgstarksW
          wgstarks
          last edited by

          Thanks. That worked.

          Box: SG-4200

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          • jimpJ
            jimp Rebel Alliance Developer Netgate
            last edited by

            FYI: https://redmine.pfsense.org/issues/8994

            Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

            Need help fast? Netgate Global Support!

            Do not Chat/PM for help!

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