[Help] ntopng not displaying Minute Interface Top Talkers

MrAmos123

https://i.imgur.com/GnRG0Dh.png
I cannot see the Minute Interface Top Talkers in Interfaces > Historical, this was visible in the previous version not too long ago.

ntopng version via pfSense: 0.8.13_3
ntopng version via ntopng: v3.4.180911

Does anyone know how to amend this and return these values or is it bugged in the latest version of ntopng?

stephenw10

What pfSense version are you running? It looks like maybe a 2.4.5 snapshot?

If so you should ask in development really.

Steve

MrAmos123

2.4.4-RELEASE (amd64) 
built on Thu Sep 20 09:03:12 EDT 2018 
FreeBSD 11.2-RELEASE-p3

I believe I'm on the latest Stable build available.

Any idea how I can fix ntopng? I have tried rebooting pfSense and restarting ntopng service, both didn't help. I don't want to clear ntopng's data in an attempt to fix it honestly as it's nearly a year's worth of data.

stephenw10

Weird my test box was only showing 0.8.13_2 available for some reason. Another box shows 0.8.13_3 which looks current.
However I see ntopng Community Edition v.3.6.181102
Your ntop version looks old for some reason.

The 'Minute Interface Top Talkers' data does not appear immediately though. Do you not see it on any time-frame? I don't have enough data since I just installed to test it but I do see it on 5m after some time.

Steve

MrAmos123

Thanks for your reply again, but that's weird...

I can't get v.3.6.X ever, I've never had it install v.3.6.X

https://i.imgur.com/ECQejxQ.png

https://i.imgur.com/E8UFJzS.png (pfSense Community Edition)

I just tried reinstalling ntopng but that didn't do much honestly.

And no, I can have it Historical data open for 20 minutes, on any timeframe tab and it will not display the Minute Interface Top Talkers.

Any idea how to force ntopng to update to v.3.6X?

EDIT: https://i.imgur.com/JVHTcBj.png Looking at dependencies and it does say "ntopng-3.6.d201800910,1", weird.

stephenw10

You don't see it as a dependency in the package manager?

You might be able to pkg upgrade it from the command line but I'm not sure what effect that might have.
3.4.X isn't even in our pkg repo so unless you have at some point added a different repo manually it's hard to explain how you have ended up with it.

Steve

MrAmos123

We commented at exactly the same time haha, see my edit. :)

ntopng-3.6.d201800910,1 is what I have and seems to match up with yours.

stephenw10

Hmm, maybe just something cached then. Try:

[2.4.4-RELEASE][admin@xtm800.stevew.lan]/root: pkg info -x ntopng
ntopng-3.6.d201800910,1
pfSense-pkg-ntopng-0.8.13_3

Steve

johnpoz

Hey stephenw10 are you saying 2.4.4 should see 8.13_3 in package manager?

I am seeing 13_2 as what is avail

Grimson

@johnpoz said in [Help] ntopng not displaying Minute Interface Top Talkers:

Hey stephenw10 are you saying 2.4.4 should see 8.13_3 in package manager?

I am seeing 13_2 as what is avail

I see 8.13_3 on 2.4.4 CE on AMD64, I don't have an ARM device to check with. Try a "pkg update -f" on the console and look for error messages.

stephenw10

Yes. At least as far as I can see. Though I also saw 0.8.13_2 reported on one box.

Ah, that was only commited recently:
https://github.com/pfsense/FreeBSD-ports/commit/72bd65bb1fef00196770f734b78770236f591e17#diff-e5919fae5516fb0e52c4cfef76e364a1

And now I check it seems like it hasn't made it into the Factory repo yet. That's the difference between those boxes.

I'll see what's happening.

Steve

MrAmos123

@stephenw10 it seems you're right, and it's cached for some odd reason.

[2.4.4-RELEASE][root@pfSense.local.lab]/root: pkg info -x ntopng
ntopng-3.4.d20180604,1
pfSense-pkg-ntopng-0.8.13_3

I'm unsure how to amend this unfortunately.

stephenw10

I would uninstall and then re-install the package (rather than re-installing directly). It should keep all the data as long as you still have Keep Data/Settings checked in the ntopng settings.

Steve

MrAmos123

Okay, that amended the package version and installed the latest(?) v.3.6.181102, however, the same problem still exists where I'm unable to see Minute Interface Top Talkers... :(

https://i.imgur.com/QCOrQfh.png

MrAmos123

Update; I took a snapshot beforehand but... I deleted all data, unchecked 'keep data' uninstalled, and reinstalled ntopng and it still does not have information displayed next to Minute Interface Top Talkers...

https://i.imgur.com/AlK2ciN.png

stephenw10

Hmm, I'm not really sure how that feature is supposed to work. It's not something I ever use normally.
It certainly seems a bit variable here. It doesn't always appear.

It might be something that needs to go upstream to ntop.

Steve

MrAmos123

Weird, usually it just displays the machine with the highest bandwidth usage, I use it sometimes just to see who's the peak user at specific times, but it's not super important, just thought I'd share the issue.

Please let me know if I can help in further testing.

MrAmos123

EDIT: It's now working??? https://i.imgur.com/dlH3bHA.png

I didn't do anything, it just suddenly started working again since data wipe? uhh

stephenw10

Mmm, I have found it intermittent at best. No way to know what's happening there without digging much deeper.

In previous versions that appeared immediately?

Steve

MrAmos123

I've never had any issues in 0.8.13_1, 0.8.13_2. I cannot tell you the specific ntopng versions unfortunately without a revision history to match those pfSense versions.

But in these two revisions, it doesn't look like any changes were made in GitHub that should have interfered with my issue.