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    [Help] ntopng not displaying Minute Interface Top Talkers

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    • M
      MrAmos123
      last edited by 

      2.4.4-RELEASE (amd64) 
built on Thu Sep 20 09:03:12 EDT 2018 
FreeBSD 11.2-RELEASE-p3

      I believe I'm on the latest Stable build available.

      Any idea how I can fix ntopng? I have tried rebooting pfSense and restarting ntopng service, both didn't help. I don't want to clear ntopng's data in an attempt to fix it honestly as it's nearly a year's worth of data.

      1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by stephenw10

        Weird my test box was only showing 0.8.13_2 available for some reason. Another box shows 0.8.13_3 which looks current.
        However I see ntopng Community Edition v.3.6.181102
        Your ntop version looks old for some reason.

        The 'Minute Interface Top Talkers' data does not appear immediately though. Do you not see it on any time-frame? I don't have enough data since I just installed to test it but I do see it on 5m after some time.

        0_1541896736996_Selection_508.png

        Steve

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        • M
          MrAmos123
          last edited by MrAmos123

          Thanks for your reply again, but that's weird...

          I can't get v.3.6.X ever, I've never had it install v.3.6.X

          https://i.imgur.com/ECQejxQ.png

          https://i.imgur.com/E8UFJzS.png (pfSense Community Edition)

          I just tried reinstalling ntopng but that didn't do much honestly.

          And no, I can have it Historical data open for 20 minutes, on any timeframe tab and it will not display the Minute Interface Top Talkers.

          Any idea how to force ntopng to update to v.3.6X?

          EDIT: https://i.imgur.com/JVHTcBj.png Looking at dependencies and it does say "ntopng-3.6.d201800910,1", weird.

          1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            You don't see it as a dependency in the package manager?

            0_1541943604989_Selection_509.png

            You might be able to pkg upgrade it from the command line but I'm not sure what effect that might have.
            3.4.X isn't even in our pkg repo so unless you have at some point added a different repo manually it's hard to explain how you have ended up with it.

            Steve

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            • M
              MrAmos123
              last edited by

              We commented at exactly the same time haha, see my edit. :)

              ntopng-3.6.d201800910,1 is what I have and seems to match up with yours.

              1 Reply Last reply Reply Quote 0
              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Hmm, maybe just something cached then. Try:

                [2.4.4-RELEASE][admin@xtm800.stevew.lan]/root: pkg info -x ntopng
ntopng-3.6.d201800910,1
pfSense-pkg-ntopng-0.8.13_3

                Steve

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                • johnpozJ
                  johnpoz LAYER 8 Global Moderator
                  last edited by

                  Hey stephenw10 are you saying 2.4.4 should see 8.13_3 in package manager?

                  I am seeing 13_2 as what is avail
                  0_1541947386173_ntopngavail.png

                  An intelligent man is sometimes forced to be drunk to spend time with his fools
                  If you get confused: Listen to the Music Play
                  Please don't Chat/PM me for help, unless mod related
                  SG-4860 24.11 | Lab VMs 2.8, 24.11

                  GrimsonG 1 Reply Last reply Reply Quote 0
                  • GrimsonG
                    Grimson Banned @johnpoz
                    last edited by

                    @johnpoz said in [Help] ntopng not displaying Minute Interface Top Talkers:

                    Hey stephenw10 are you saying 2.4.4 should see 8.13_3 in package manager?

                    I am seeing 13_2 as what is avail

                    I see 8.13_3 on 2.4.4 CE on AMD64, I don't have an ARM device to check with. Try a "pkg update -f" on the console and look for error messages.

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                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by

                      Yes. At least as far as I can see. Though I also saw 0.8.13_2 reported on one box.

                      Ah, that was only commited recently:
                      https://github.com/pfsense/FreeBSD-ports/commit/72bd65bb1fef00196770f734b78770236f591e17#diff-e5919fae5516fb0e52c4cfef76e364a1

                      And now I check it seems like it hasn't made it into the Factory repo yet. That's the difference between those boxes.

                      I'll see what's happening.

                      Steve

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                      • M
                        MrAmos123
                        last edited by

                        @stephenw10 it seems you're right, and it's cached for some odd reason.

                        [2.4.4-RELEASE][root@pfSense.local.lab]/root: pkg info -x ntopng
ntopng-3.4.d20180604,1
pfSense-pkg-ntopng-0.8.13_3

                        I'm unsure how to amend this unfortunately.

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                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          I would uninstall and then re-install the package (rather than re-installing directly). It should keep all the data as long as you still have Keep Data/Settings checked in the ntopng settings.

                          Steve

                          1 Reply Last reply Reply Quote 1
                          • M
                            MrAmos123
                            last edited by MrAmos123

                            Okay, that amended the package version and installed the latest(?) v.3.6.181102, however, the same problem still exists where I'm unable to see Minute Interface Top Talkers... :(

                            https://i.imgur.com/QCOrQfh.png

                            1 Reply Last reply Reply Quote 0
                            • M
                              MrAmos123
                              last edited by

                              Update; I took a snapshot beforehand but... I deleted all data, unchecked 'keep data' uninstalled, and reinstalled ntopng and it still does not have information displayed next to Minute Interface Top Talkers...

                              https://i.imgur.com/AlK2ciN.png

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                              • stephenw10S
                                stephenw10 Netgate Administrator
                                last edited by

                                Hmm, I'm not really sure how that feature is supposed to work. It's not something I ever use normally.
                                It certainly seems a bit variable here. It doesn't always appear.

                                It might be something that needs to go upstream to ntop.

                                Steve

                                1 Reply Last reply Reply Quote 0
                                • M
                                  MrAmos123
                                  last edited by

                                  Weird, usually it just displays the machine with the highest bandwidth usage, I use it sometimes just to see who's the peak user at specific times, but it's not super important, just thought I'd share the issue.

                                  Please let me know if I can help in further testing.

                                  1 Reply Last reply Reply Quote 0
                                  • M
                                    MrAmos123
                                    last edited by

                                    EDIT: It's now working??? https://i.imgur.com/dlH3bHA.png

                                    I didn't do anything, it just suddenly started working again since data wipe? uhh

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                                    • stephenw10S
                                      stephenw10 Netgate Administrator
                                      last edited by

                                      Mmm, I have found it intermittent at best. No way to know what's happening there without digging much deeper.

                                      In previous versions that appeared immediately?

                                      Steve

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                                      • M
                                        MrAmos123
                                        last edited by

                                        I've never had any issues in 0.8.13_1, 0.8.13_2. I cannot tell you the specific ntopng versions unfortunately without a revision history to match those pfSense versions.

                                        But in these two revisions, it doesn't look like any changes were made in GitHub that should have interfered with my issue.

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                                        • stephenw10S
                                          stephenw10 Netgate Administrator
                                          last edited by

                                          Are you sure it's not something in your browser? Noscript or some adblocker maybe? I'm running both those here.

                                          I'm not seeing a difference between browsers myself but intermittent issues can just 'look' like that.

                                          Steve

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                                          • M
                                            MrAmos123
                                            last edited by

                                            It's entirely possible but I've never had any issue with it before and using the same browser. It's possible it's local but as it's working right now I'm unsure what to do to make it fail.

                                            Only thing I have extended to Chrome is uBlock Origin, then again I haven't cleared cookies/cache in a very long time.

                                            If I have it again I will try to use IE or Edge to disprove extensions/cache.

                                            I appreciate the help so far if you need any logs/etc to help figure out what it may have been let me know and I can provide them.

                                            1 Reply Last reply Reply Quote 0
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