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    Problem with Software Client

    Scheduled Pinned Locked Moved General pfSense Questions
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    • S
      secnow
      last edited by

      Hello
      I have a software that establishes a connection with a server on the Internet. Unfortunately, the software hangs when a connection is established.If the client is connected directly to the router without firewall, I have no Problems.The firewall is default configured, and all other connections works. I have no blocks in the firewall logs with this software.

      Does somebody has any idea!

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      • T
        tim.mcmanus
        last edited by

        Are you using pfSense? What is your network topology/architecture? Need a lot more information to start helping you.

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        • johnpozJ
          johnpoz LAYER 8 Global Moderator
          last edited by

          Yeah going to need more than that..

          Mechanic: So what is wrong with your car?
          User: It's Broke..
          Mechanic: ROLLEYES...

          An intelligent man is sometimes forced to be drunk to spend time with his fools
          If you get confused: Listen to the Music Play
          Please don't Chat/PM me for help, unless mod related
          SG-4860 24.11 | Lab VMs 2.8, 24.11

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          • S
            secnow @tim.mcmanus
            last edited by

            Hello
            I have Pfsense 2.4.4 Interface 1 Lan and 1 WAN.
            Clients have DHCP

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            • johnpozJ
              johnpoz LAYER 8 Global Moderator
              last edited by

              User: The car is Blue does that help..

              Dude!! How is that info suppose to help us? That is exactly what 98% of all the pfsense users on the planet have setup.. 1 wan and 1 lan and dhcp..

              Do other things work - ie normal internet.. What is this software client some sort of vpn? Did you modify your default lan rules? etc.. Need something to work with!!

              An intelligent man is sometimes forced to be drunk to spend time with his fools
              If you get confused: Listen to the Music Play
              Please don't Chat/PM me for help, unless mod related
              SG-4860 24.11 | Lab VMs 2.8, 24.11

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              • S
                secnow @johnpoz
                last edited by

                @johnpoz All other work fine Internet etc, no modify lan rules, the software ist columbus client for distribute software

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                • johnpozJ
                  johnpoz LAYER 8 Global Moderator
                  last edited by johnpoz

                  @secnow said in Problem with Software Client:

                  columbus client

                  Do you have a link to this software? Does it use some sort of vpn tech to connect? What protocols does it use? Are you running any packages like proxy or IPS? or pfblocker on pfsense?

                  What sort of error does the client give you?

                  If I found the correct client? https://www.brainwaregroup.com/en/
                  There there is a log you can look at brainware.log that should give you some details.

                  Which version do you have? From this
                  https://kb.brainwaregroup.com/operationsmanager/faces/kb/brainwaregroup%20kb/article/AA-00988

                  There are lot of PORTS... Where is this server(s) its talking too - out on the internet.. Or on your local network going to need more info of your network setup to help you figure out where the problem is.

                  An intelligent man is sometimes forced to be drunk to spend time with his fools
                  If you get confused: Listen to the Music Play
                  Please don't Chat/PM me for help, unless mod related
                  SG-4860 24.11 | Lab VMs 2.8, 24.11

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                  • S
                    secnow @johnpoz
                    last edited by

                    @johnpoz Dude, Brainware is right Client V. 7.3, server is out on the internet, will read the log file,

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                    • johnpozJ
                      johnpoz LAYER 8 Global Moderator
                      last edited by johnpoz

                      So your saying the infrastructure is all on the internet... Did you setup the port forwards - looks like there is a push that runs udp port 9879..

                      Did you setup that port forward in pfsense? Also sounds like your pfsense is behind NAT? Since you say your client works when you connect to this router, etc..

                      I would suggest you contact them for support in getting their software working through a firewall. Pfsense out of the box blocks no outbound protocols.. But its not going to allow any unsolicited inbound traffic until they set it up..

                      7.3... Wow that must be OLD... current is 7.5.5

                      Looks like 7.3 end of support was Dec 2017.... Come on people WTF!!

                      An intelligent man is sometimes forced to be drunk to spend time with his fools
                      If you get confused: Listen to the Music Play
                      Please don't Chat/PM me for help, unless mod related
                      SG-4860 24.11 | Lab VMs 2.8, 24.11

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                      • S
                        secnow @johnpoz
                        last edited by

                        @johnpoz thanks a lot for your helping, i will contact the support,

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