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    Netgate SG-1000 - Nothing Works

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • P
      peter.h
      last edited by peter.h

      I have a Netgate SG-1000, which I purchased about 4 months ago, but never set it up. So, I took it off the shelf in the back of my shop and plugged it into the wall to start using it. All I get is flashing LEDs. PWR light flashes and WAN and LAN light flashes yellow.

      I have tried connecting to console, made sure drivers installed. Tried to connect through putty, no response. I have tried plugging into WAN and LAN, nothing.

      Did I get a lemon, or am I missing something? Is there any warranty on these things?

      Thank you
      Peter

      1 Reply Last reply Reply Quote 0
      • S
        SteveITS Galactic Empire
        last edited by

        They are not very fast...I can't remember the boot up speed but I know restoring a particular config with Suricata and pfBlockerNG installed those packages and that took like 10 minutes. Are you not getting a DHCP address from it?

        If you get nothing I'd contact support directly.

        Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
        When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
        Upvote 👍 helpful posts!

        1 Reply Last reply Reply Quote 1
        • chrismacmahonC
          chrismacmahon
          last edited by

          Peter,

          I have tried connecting to console, made sure drivers installed. Tried to connect through putty, no response.

          I would try a different USB console cable, we have seen from time to time the cable is at fault.

          Did you follow our directions on the documents site for getting console access?

          Is there any warranty on these things?

          Yes, if you look at the page you ordered from you should see a 1 year hardware warranty.

          Please try the steps above, let us know if that resolves your issues.

          Need help fast? Our support is available 24/7 https://www.netgate.com/support/

          Do Not PM For Help!

          1 Reply Last reply Reply Quote 1
          • P
            peter.h
            last edited by

            Thank you both for responding.

            To Steve, yes I have left it on for well over 10 minutes. Tried all kinds of things so far.

            To Chris,

            Thank you, I did follow the manual on connecting to the console. I also just tried a different cable, but still not getting anything.

            I appreciate any other tips!

            Thanks
            Peter

            1 Reply Last reply Reply Quote 0
            • chrismacmahonC
              chrismacmahon
              last edited by

              Ok, can you open a ticket at https://go.netgate.com for the team to investigate.

              Need help fast? Our support is available 24/7 https://www.netgate.com/support/

              Do Not PM For Help!

              P 1 Reply Last reply Reply Quote 1
              • P
                peter.h @chrismacmahon
                last edited by

                Ok, I so I made a goof. I went to unplug this thing at the wall outlet above my work bench and realized I had a spare router power adapter plugged in and the netgate power adapter plugged in and they were both near each other. I was in a hurry and plugged the 12v into the netgate not realizing it was not the correct adapter and that is why it was power flashing. It was probably a fail-safe mechanism or feature implemented in the device that detected the wrong voltage. Well done Netgate. Stupid me almost destroyed this thing. So, I plugged in the correct cord, it booted perfectly, all works great, already tested the WAN and LAN, everything is great. Sorry all! My fault.

                Chris thank you for the timely responses!

                1 Reply Last reply Reply Quote 1
                • chrismacmahonC
                  chrismacmahon
                  last edited by

                  Peter,

                  I'm glad you are all set. Enjoy your firewall!

                  Need help fast? Our support is available 24/7 https://www.netgate.com/support/

                  Do Not PM For Help!

                  1 Reply Last reply Reply Quote 1
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