Netgate SG-1000 - Nothing Works



  • I have a Netgate SG-1000, which I purchased about 4 months ago, but never set it up. So, I took it off the shelf in the back of my shop and plugged it into the wall to start using it. All I get is flashing LEDs. PWR light flashes and WAN and LAN light flashes yellow.

    I have tried connecting to console, made sure drivers installed. Tried to connect through putty, no response. I have tried plugging into WAN and LAN, nothing.

    Did I get a lemon, or am I missing something? Is there any warranty on these things?

    Thank you
    Peter



  • They are not very fast...I can't remember the boot up speed but I know restoring a particular config with Suricata and pfBlockerNG installed those packages and that took like 10 minutes. Are you not getting a DHCP address from it?

    If you get nothing I'd contact support directly.


  • Rebel Alliance Netgate Administrator

    Peter,

    I have tried connecting to console, made sure drivers installed. Tried to connect through putty, no response.

    I would try a different USB console cable, we have seen from time to time the cable is at fault.

    Did you follow our directions on the documents site for getting console access?

    Is there any warranty on these things?

    Yes, if you look at the page you ordered from you should see a 1 year hardware warranty.

    Please try the steps above, let us know if that resolves your issues.



  • Thank you both for responding.

    To Steve, yes I have left it on for well over 10 minutes. Tried all kinds of things so far.

    To Chris,

    Thank you, I did follow the manual on connecting to the console. I also just tried a different cable, but still not getting anything.

    I appreciate any other tips!

    Thanks
    Peter


  • Rebel Alliance Netgate Administrator

    Ok, can you open a ticket at https://go.netgate.com for the team to investigate.



  • Ok, I so I made a goof. I went to unplug this thing at the wall outlet above my work bench and realized I had a spare router power adapter plugged in and the netgate power adapter plugged in and they were both near each other. I was in a hurry and plugged the 12v into the netgate not realizing it was not the correct adapter and that is why it was power flashing. It was probably a fail-safe mechanism or feature implemented in the device that detected the wrong voltage. Well done Netgate. Stupid me almost destroyed this thing. So, I plugged in the correct cord, it booted perfectly, all works great, already tested the WAN and LAN, everything is great. Sorry all! My fault.

    Chris thank you for the timely responses!


  • Rebel Alliance Netgate Administrator

    Peter,

    I'm glad you are all set. Enjoy your firewall!


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