SG-1100 stuck in boot loop, fsck didn't fix. Can't download firmware

  • hey folks, here's what I'm seeing:

    Filesystems are clean, continuing...
    Mounting filesystems...
    random: unblocking device.
     _ __  / _|___  ___ _ __  ___  ___
    | '_ \| |_/ __|/ _ \ '_ \/ __|/ _ \
    | |_) |  _\__ \  __/ | | \__ \  __/
    | .__/|_| |___/\___|_| |_|___/\___|
    Welcome to pfSense 2.4.4-RELEASE (Patch 2)...
    panic: ufs_dirbad: /: bad dir ino 183296 at offset 512: mangled entry
    cpuid = 1
    Uptime: 22s
    Automatic reboot in 15 seconds - press a key on the console to abort

    When I log into the support portal, my SG-1100 doesn't show, so I can't download the firmware and, unless I'm mistaken, it looks like I can't email support without paying for a per-incident plan. Given that its 3 days old, that feels like something I shouldn't have to do.

    Anyone have tips for either getting the firmware or getting this thing unstuck?

  • Netgate Administrator

    That's a filesystem issue you can almost always recover from that by manually running fsck several times:

    Running a file system consistency check on the SG1100:

    1. At the SG1100 console press any key to interrupt the boot loader when you see:
      Hit [Enter] to boot immediately, or any other key for command prompt.

    At the prompt enter: boot -s

    That will boot in single user mode to a question asking for a path to the shell, just press return to reach the # prompt.

    1. At the # prompt run the following command: fsck -y /

    Run the fsck command at least 3 times; Repeat the command until no errors are reported, even if fsck claims the filesystem has been marked "clean".

    1. Reboot by running: reboot

    It should boot normally and with no residual long-term issues.

    But if you do need the recovery image please open a ticket with us at and we'll come straight back to you with that.