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    [solved] no serial console on new SG-1100

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • D
      dvl
      last edited by dvl

      I recently received a new SG-1100 and I have been unable to get serial console access.

      I have successfully configured pfSense via the webui, but would like to get the console working.

      I am using a MacBook Air running OSX 10.14.3.

      I've consulted https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/connect-to-console.html#simple-configuration and not been able to get the console to connect to my MacBook Air.

      I run "ls /dev/*cu*" before and after connecting the USB cable. There is no change in the output. The Console Port Device never appears in /dev/

      I have tried two different cables. Ideas?

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      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        Do you see anything logged on OSX indicating a device is detected but there is no driver attached?

        Steve

        1 Reply Last reply Reply Quote 1
        • D
          dvl
          last edited by

          tail /var/log/install shows this every time I connect the USB cable:

          2019-02-24 14:59:02-05 air01 PrintUITool[12968]: SUSoftwareUpdateController: Service connection invalidated!

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          • DerelictD
            Derelict LAYER 8 Netgate
            last edited by

            Did you install the prolific serial uart driver from here:

            https://prolificusa.com/product/pl2303hx-rev-d-usb-serial-uart-bridge-controller/

            That device will show up as /dev/cu.usbserial

            Chattanooga, Tennessee, USA
            A comprehensive network diagram is worth 10,000 words and 15 conference calls.
            DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
            Do Not Chat For Help! NO_WAN_EGRESS(TM)

            D 1 Reply Last reply Reply Quote 1
            • D
              dvl @Derelict
              last edited by

              I did not. I failed to see that part of the process.

              It is installed, laptop rebooted, and I have a serial console. Thank you.

              Sorry for the noise. :/

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