Issue with mobile broadband dongle

[landman16]

Issue is pfsense isn’t detecting the presents of the usb mobile dongle. I have tried to go to the following menus

Interfaces -> then to PPP tab and when I look for the interface link I have no options at all to select the dongle I have just put in the pfsense box.

Any clues/suggestions where I am going wrong would be great

[stephenw10]

What modem are you using?

Check the system log with it unplugged. Plug it in and recheck. What new lines are shown?

With it connected run at the command prompt usbconfig dump_device_desc show us that output.

Steve

[landman16]

[landman16]

This is the output when I type that above command

[stephenw10]

You need to choose option 8 at that menu to reach the command prompt, then run that command.
Or do it from Diag > Command Prompt in the webgui.

But we can see from that screenshot when you connected the modem that it's still running in virtual CD-ROM mode.

Steve

[landman16]

ugen2.1: <EHCI root HUB ATI> at usbus2, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=SAVE (0mA)

bLength = 0x0012
bDescriptorType = 0x0001
bcdUSB = 0x0200
bDeviceClass = 0x0009 <HUB>
bDeviceSubClass = 0x0000
bDeviceProtocol = 0x0001
bMaxPacketSize0 = 0x0040
idVendor = 0x0000
idProduct = 0x0000
bcdDevice = 0x0100
iManufacturer = 0x0001 <ATI>
iProduct = 0x0002 <EHCI root HUB>
iSerialNumber = 0x0000 <no string>
bNumConfigurations = 0x0001

ugen1.1: <OHCI root HUB ATI> at usbus1, cfg=0 md=HOST spd=FULL (12Mbps) pwr=SAVE (0mA)

bLength = 0x0012
bDescriptorType = 0x0001
bcdUSB = 0x0100
bDeviceClass = 0x0009 <HUB>
bDeviceSubClass = 0x0000
bDeviceProtocol = 0x0000
bMaxPacketSize0 = 0x0040
idVendor = 0x0000
idProduct = 0x0000
bcdDevice = 0x0100
iManufacturer = 0x0001 <ATI>
iProduct = 0x0002 <OHCI root HUB>
iSerialNumber = 0x0000 <no string>
bNumConfigurations = 0x0001

ugen0.1: <OHCI root HUB ATI> at usbus0, cfg=0 md=HOST spd=FULL (12Mbps) pwr=SAVE (0mA)

bLength = 0x0012
bDescriptorType = 0x0001
bcdUSB = 0x0100
bDeviceClass = 0x0009 <HUB>
bDeviceSubClass = 0x0000
bDeviceProtocol = 0x0000
bMaxPacketSize0 = 0x0040
idVendor = 0x0000
idProduct = 0x0000
bcdDevice = 0x0100
iManufacturer = 0x0001 <ATI>
iProduct = 0x0002 <OHCI root HUB>
iSerialNumber = 0x0000 <no string>
bNumConfigurations = 0x0001

ugen1.2: <USB Keyboard CHICONY> at usbus1, cfg=0 md=HOST spd=LOW (1.5Mbps) pwr=ON (100mA)

bLength = 0x0012
bDescriptorType = 0x0001
bcdUSB = 0x0200
bDeviceClass = 0x0000 <Probed by interface class>
bDeviceSubClass = 0x0000
bDeviceProtocol = 0x0000
bMaxPacketSize0 = 0x0008
idVendor = 0x04f2
idProduct = 0x0833
bcdDevice = 0x0230
iManufacturer = 0x0001 <CHICONY>
iProduct = 0x0002 <USB Keyboard>
iSerialNumber = 0x0000 <no string>
bNumConfigurations = 0x0001

ugen2.2: <HUAWEI Mobile HUAWEI Technology> at usbus2, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=ON (500mA)

bLength = 0x0012
bDescriptorType = 0x0001
bcdUSB = 0x0200
bDeviceClass = 0x0000 <Probed by interface class>
bDeviceSubClass = 0x0000
bDeviceProtocol = 0x0000
bMaxPacketSize0 = 0x0040
idVendor = 0x12d1
idProduct = 0x1f01
bcdDevice = 0x0102
iManufacturer = 0x0002 <HUAWEI Technology>
iProduct = 0x0001 <HUAWEI Mobile>
iSerialNumber = 0x0000 <no string>
bNumConfigurations = 0x0001

[stephenw10]

@landman16 said in Issue with mobile broadband dongle:

idVendor = 0x12d1
idProduct = 0x1f01

That's the key part there. What is the model number it's actually labelled? That product ID is common to many Huawei devices.
Anyway you will need to switch it out of that mode either by changing it permanently from Windows (may not be possible), reflashing the firmware or using USB modeswitch. Some modems are switched by u3g, some can be switched by just ejecting the virtual CD but this doesn't look like one of them.

Steve

[landman16]

What do I reflash the usb device with?

[stephenw10]

Many modems have different firmware available for different carriers or regions or different modes like Hi-Link (router) or modem mode. There may be one or more available for your device.

Steve

[landman16]

This is the USB Dongle I have Huawei E3231

[stephenw10]

Ok, you will need to change it's mode. For example:
http://www.draisberghof.de/usb_modeswitch/bb/viewtopic.php?t=1226

It would be better to permanently switch it which might be possible from it's interface in Windows or Mac.

Otherwise if you can switch it to device ID 1C05 it should be detected:
https://github.com/pfsense/FreeBSD-src/blob/ff7d4801f1b88de656e028209818ff005e8a1353/sys/dev/usb/usbdevs#L2437

Steve