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    SG-2220 broken after reboot

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • S
      soul710
      last edited by

      My SG-2220 ran for a couple of years now, but just today it seems to have died. I wanted to access the web-GUI, which did not respond. I've had this many times in the past, so I decided to just reboot the device.

      After waiting for a while, it turned out it didn't come back online. Looking at the LEDs, status is permanent orange, with both LAN ports having lights permanently on.
      The reset-button seems to do nothing, and when connecting via USB console, I don't get any output at all.

      So is the device dead? Can I rescue it or is it time to buy a new one? :/

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      • chrismacmahonC
        chrismacmahon
        last edited by

        Please open a ticket with our support team at https://go.netgate.com

        Include the Serial number of the device for a faster response.

        Need help fast? Our support is available 24/7 https://www.netgate.com/support/

        Do Not PM For Help!

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        • S
          soul710
          last edited by

          I've contacted the support team, thanks.

          Since I might need to get a new box anyway, where can I buy pfsense appliances in germany? I've found only voleatech.de, however I cannot order the box, since they only sell to companies.

          In 2015 I've bought the SG-2200 at varia-store.com, however they don't seem to sell pfsense appliances anymore.

          Where can I buy the SG-1100? Or is there a thread with recommended hardware I could get instead?

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          • chrismacmahonC
            chrismacmahon
            last edited by

            Our partner locater might be of help: https://www.netgate.com/partners/locator.html#germany

            Need help fast? Our support is available 24/7 https://www.netgate.com/support/

            Do Not PM For Help!

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            • S
              soul710
              last edited by

              I've checked the partner locator already. It only yields the aforementioned voleatech.de store, and a couple of more companies which dont have direct shop access but rather offer consulting and enterprise services.

              I was able to order it from france at imageinnetwork.fr for a slightly higher shipping fee, however.

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