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    SG3100 all LAN LEDs green, will not recover from USB

    Official Netgate® Hardware
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    • D
      dcaln last edited by

      sg3100.png

      We have about 20x SG3100's. Never had a problem until today. This unit (pictured) has all LAN LEDs green and is inaccessible via any LAN, OPT1 or WAN port. Power supply is from Netgate and is known good. Console does not provide any output (on known good cable). Attempted recovery from USB key (works on other SG3100 systems) but no luck here. Any advice?

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      • A
        Asamat Global Moderator last edited by

        Hello,

        If it's under warranty period you can create a ticket: https://go.netgate.com
        Otherwise, I would recommend to try

        • another USB cable
        • check if you used correct console settings: https://docs.netgate.com/pfsense/en/latest/solutions/sg-3100/connect-to-console.html
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        • chrismacmahon
          chrismacmahon last edited by

          Even if the unit is not under warranty; please open a ticket. We can get you the updated image file to restore the unit.

          Need help fast? Our support is available 24/7 https://www.netgate.com/support/

          Do Not PM For Help!

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