Netgate 3100 with pfSense. Recovery Error.

[mdollenbacher]

Hello Guys,
everytime i tried to reinstall my broken Netgate 3100 with the command "run recovery" (from an usb stick made with Rufus and the newest downloadble iso image) i get an error message (Error: "recovery" not defined"). We have tried to reset the device already for many times.

Im thankful for every help

Greetings
Mathias Dollenbacher

P.S. Sorry for my bad english i'm from germany

[mdollenbacher]

@mdollenbacher
additional:
egiga0 [PRIME], egiga1, egiga2
Hit any key to stop autoboot: 0
Marvell>> run recovery

Error: "recovery" not defined

Marvell>>

[Gertjan]

Hi,

Drop in here Home Official Netgate Hardware and read the very first pinned message.

[mh_217]

Yeah. I have the same problem as dude above. So I did as you said Gertjan. Not quite sure what you wanted us to glean from that information. Other than maybe just saying indirectly to just go read documentations. I am guessing you were prob referencing to the "access to installation images". But only ONE really BIG problem. We can't "run recovery" in Marvell. It crashes. All it will do is respond by saying "Error: "recovery" not defined". Would you happen to know what to do at that point? Thanks

[Rico]

Open a ticket with the Netgate support: https://go.netgate.com/support/login

-Rico