SG-4860 not booting up
tmoore last edited by
I have an SG-4860 that has been working well up until now. Yesterday I went to log in to the firewall and the network connection dropped. I went to check on the SG-4860 and all the lights were off. I turned the power on and off, and the lights came back on (power, ethernet connections status). A few minutes later all of the lights went back off. I tried this a few times and same result.
Now I have the SG-4860 console usb plugged in to my windows 10 desktop, with the uart bridge and putty installed. When I power on the device I am not getting any output in the putty window. The device continues to turn itself off after a few minutes.
I have not yet tried to do a reset (I don't want to lose my config :( )
Any suggestions about what might be wrong and how to get things working again?
bmeeks last edited by
That definitely sounds like a hardware failure. From your description of the symptom my first guess would be something power supply related. You should contact the Netgate folks to see if they can help you.
Please open a ticket at https://go.netgate.com/