New SG3100 Stuck in boot loop



  • I configured a brand new SG 3100 on my bench for a dual WAN installation, tested with a single WAN connection and everything was fine. Moved the modem to the final location, connect both WAN ports and powered the unit up. Never came online. When I connected to the terminal I see that it is stuck in a boot loop.

    I get to "Welcome to PFSense" then get "panic: ffs_valloc: dup alloc" and the device reboots.

    I was going to just do a complete reinstallation but all the docs I find describe first obtaining "pfSense-netgate-SG-3100-recover-2.4.4-RELEASE-p3-armv6.img.gz". It does not seem possible to access this image without paid support package!

    So where do I go from here?????

    I do have access to another working SG 3100. Can I leverage a backup from that device to get the current one back to a working state?



  • Found a solution myself. Did a forum search of the actual ffs_valloc error and found this thread

    https://forum.netgate.com/topic/134042/sg-1000-stuck-in-boot-loop-after-initial-configuration/2

    Note that you need to run the fsck -y command multiple times to insure all errors are fixed.

    PITA!
    Sonic Wall not looking so bad anymore



  • @pmckenna11 said in New SG3100 Stuck in boot loop:

    I was going to just do a complete reinstallation but all the docs I find describe first obtaining "pfSense-netgate-SG-3100-recover-2.4.4-RELEASE-p3-armv6.img.gz". It does not seem possible to access this image without paid support package!

    You do not need paid support to request an installer image. Just open a support ticket as detailed in the SG-3100 manual. You have to create an account of course - just click on the 'sign up' link.

    In my experience requests for factory installer images are dealt with very rapidly.



  • I guess I am kind of dense but I don't see how to create an account without clicking on the TNSR link. Here is the link from the docs you reference

    https://go.netgate.com/support/login

    I had tried to do this before posting for help to the forum initially. Also called the number listed on the page but could not get anywhere without a TNSR number.

    I am probably overlooking something but I was pretty frustrated when I could not get any help with a brand new device that was not working.


  • LAYER 8 Global Moderator

    I guess "dense" would be a good word to use to describe sure ;)

    signup.png



  • @johnpoz
    HOLY CRAP!!!!!!

    No idea why I didn't see it. I just don't think I ever scrolled down for some reason. Visited the page multiple times...

    Anyway thanks for the help!


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