New SG3100 Stuck in boot loop

pmckenna11

I configured a brand new SG 3100 on my bench for a dual WAN installation, tested with a single WAN connection and everything was fine. Moved the modem to the final location, connect both WAN ports and powered the unit up. Never came online. When I connected to the terminal I see that it is stuck in a boot loop.

I get to "Welcome to PFSense" then get "panic: ffs_valloc: dup alloc" and the device reboots.

I was going to just do a complete reinstallation but all the docs I find describe first obtaining "pfSense-netgate-SG-3100-recover-2.4.4-RELEASE-p3-armv6.img.gz". It does not seem possible to access this image without paid support package!

So where do I go from here?????

I do have access to another working SG 3100. Can I leverage a backup from that device to get the current one back to a working state?

pmckenna11

Found a solution myself. Did a forum search of the actual ffs_valloc error and found this thread

https://forum.netgate.com/topic/134042/sg-1000-stuck-in-boot-loop-after-initial-configuration/2

Note that you need to run the fsck -y command multiple times to insure all errors are fixed.

PITA!
Sonic Wall not looking so bad anymore

bigsy

@pmckenna11 said in New SG3100 Stuck in boot loop:

I was going to just do a complete reinstallation but all the docs I find describe first obtaining "pfSense-netgate-SG-3100-recover-2.4.4-RELEASE-p3-armv6.img.gz". It does not seem possible to access this image without paid support package!

You do not need paid support to request an installer image. Just open a support ticket as detailed in the SG-3100 manual. You have to create an account of course - just click on the 'sign up' link.

In my experience requests for factory installer images are dealt with very rapidly.

pmckenna11

I guess I am kind of dense but I don't see how to create an account without clicking on the TNSR link. Here is the link from the docs you reference

https://go.netgate.com/support/login

I had tried to do this before posting for help to the forum initially. Also called the number listed on the page but could not get anywhere without a TNSR number.

I am probably overlooking something but I was pretty frustrated when I could not get any help with a brand new device that was not working.

johnpoz

I guess "dense" would be a good word to use to describe sure ;)

pmckenna11

@johnpoz
HOLY CRAP!!!!!!

No idea why I didn't see it. I just don't think I ever scrolled down for some reason. Visited the page multiple times...

Anyway thanks for the help!