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    Multiple random crashes - Crashlog

    Scheduled Pinned Locked Moved General pfSense Questions
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    • W
      Wastapi
      last edited by

      Hi,
      I am experiencing random crash and reboots, and I am not able to find the root cause.

      NOTE: I am posting the crashlog below. Please notify me if this has security issues for us to do this here publicly (I have obfuscated some info)

      Here is the log:
      https://www.dropbox.com/s/7032hf4ccx9ayaw/Crashlog.txt?dl=0

      Anyone can help / point a finger or a toe !?

      THANKS :)

      1 Reply Last reply Reply Quote 0
      • KOMK
        KOM
        last edited by

        Those are almost always hardware issues. Just before many of your crashes, your network cards seem to be bouncing up and down a lot:

        <5>em1: link state changed to UP
        <5>em1: link state changed to DOWN
        <5>em1: link state changed to UP
        <5>em1: link state changed to DOWN
        <5>em1: link state changed to UP
        <5>em1: link state changed to DOWN
        <5>em1: link state changed to UP
        <5>em1: link state changed to DOWN
        <5>em1: link state changed to UP
        <5>em1: link state changed to DOWN
        <5>em1: link state changed to UP
        <5>em1: link state changed to DOWN
        <5>em1: link state changed to UP
        <5>em1: link state changed to DOWN
        <5>em1: link state changed to UP
        <5>em1: link state changed to DOWN
        <5>em1: link state changed to UP
        <5>em1: link state changed to DOWN
        <5>em1: link state changed to UP
        <5>em1: link state changed to DOWN
        <5>em1: link state changed to UP
        <5>em1: link state changed to DOWN
        <5>em1: link state changed to UP
        <5>em1: link state changed to DOWN
        <5>em1: link state changed to UP
        <5>em1: link state changed to DOWN
        <5>em1: link state changed to UP
        <5>em1: link state changed to DOWN
        <5>em1: link state changed to UP
        
        
        Fatal trap 9: general protection fault while in kernel mode
        cpuid = 0; apic id = 00
        

        Notice that the actual process on the CPU is always different for every crash. What is your config? I see references to a couple of different NICs, and a bridge.

        1 Reply Last reply Reply Quote 0
        • W
          Wastapi
          last edited by

          Hi @KOM ,

          First of all, thanks for taking your time for answering! :)

          A- Networks Cards::

          • 2 network card
          • 1 wireless card
          • 1 onboard NIC

          B- Configured like this:

          • em0 as WAN
          • em1 as opt4
          • Bridge0 (one of my wireless networks and opt4) as LAN
          • And I have two different network with different SSID on my wireless card

          C-Also... As you said “network cards seem to be bouncing up and down a lot”... How can I test my network cards to find out more about this?

          Thanks again for your help!

          KOMK 1 Reply Last reply Reply Quote 0
          • KOMK
            KOM @Wastapi
            last edited by

            @Wastapi said in Multiple random crashes - Crashlog:

            How can I test my network cards to find out more about this?

            You replace them one by one and see if your problem magically disappears.

            W 1 Reply Last reply Reply Quote 0
            • W
              Wastapi @KOM
              last edited by

              @KOM said in Multiple random crashes - Crashlog:

              You replace them one by one and see if your problem magically disappears.

              Hehe, yeah, but this is so random. In any case, we'll see if other things arise before moving there.

              But you really believe a network card can crash the whole system like this??

              As for this that you mentioned :

              Fatal trap 9: general protection fault while in kernel mode
              cpuid = 0; apic id = 00

              Awaiting your insight from our configs for the other aspects of my problem.
              Thanks! ;)

              1 Reply Last reply Reply Quote 0
              • W
                Wastapi
                last edited by

                Also, could this help? I had this on screen this morning when I arrived.

                https://www.dropbox.com/s/hbp69vipyddjkwr/Screenshot-errorpfsense.jpg?dl=0

                1 Reply Last reply Reply Quote 0
                • KOMK
                  KOM
                  last edited by

                  Gah, that's not good at all. CPU error of some sort. No wonder your system keeps rebooting. Others have had similar issues:

                  https://forum.netgate.com/topic/44740/hw-experts-kernel-mca-cpu-0-cor-over-gcache-lg-err-error

                  Check for BIOS updates for your board and microcode updates for the chip. Try using a benchmarking tool to pound the CPU and see if it fails. It could be a power-supply issue. It could be a heat issue. Is your CPU fan running?

                  You're going to have lots of fun debugging this.

                  W 1 Reply Last reply Reply Quote 0
                  • jimpJ
                    jimp Rebel Alliance Developer Netgate
                    last edited by

                    MCA/MCE messages are 100% a hardware error and cannot be anything else.

                    Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

                    Need help fast? Netgate Global Support!

                    Do not Chat/PM for help!

                    1 Reply Last reply Reply Quote 0
                    • kiokomanK
                      kiokoman LAYER 8
                      last edited by

                      fried cpu 😂

                      1bxqft.jpg

                      ̿' ̿'\̵͇̿̿\з=(◕_◕)=ε/̵͇̿̿/'̿'̿ ̿
                      Please do not use chat/PM to ask for help
                      we must focus on silencing this @guest character. we must make up lies and alter the copyrights !
                      Don't forget to Upvote with the 👍 button for any post you find to be helpful.

                      W 1 Reply Last reply Reply Quote 0
                      • W
                        Wastapi @kiokoman
                        last edited by

                        @kiokoman, We did not overclock anything.

                        1 Reply Last reply Reply Quote 0
                        • W
                          Wastapi @KOM
                          last edited by

                          @KOM, thanks. there is no Bios update for that machine unfortunately.

                          1 Reply Last reply Reply Quote 0
                          • KOMK
                            KOM
                            last edited by

                            I'm sure @kiokoman was just joking with that meme.

                            A BIOS update would be a Hail Mary for sure since this seems like a clear case of bad hardware, but I always say to try the simple fixes first before you roll up your sleeves for the harder ones.

                            1 Reply Last reply Reply Quote 0
                            • kiokomanK
                              kiokoman LAYER 8
                              last edited by

                              yeah the meme was a joke, the fried cpu was not

                              ̿' ̿'\̵͇̿̿\з=(◕_◕)=ε/̵͇̿̿/'̿'̿ ̿
                              Please do not use chat/PM to ask for help
                              we must focus on silencing this @guest character. we must make up lies and alter the copyrights !
                              Don't forget to Upvote with the 👍 button for any post you find to be helpful.

                              1 Reply Last reply Reply Quote 0
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