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    SG-8860-1U Not booting anymore

    Official Netgate® Hardware
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    • C
      charles_asmo
      last edited by

      Hi,
      I have a SG-8860-1U This morning I attempted a reboot. Upon power cycle, the red status light comes on for about 1.5 minutes and then the device powers off.
      -There is no console output.
      -I've attempted a factory default, but the light never turns green...not sure if will even work in this state
      -Attempted USB reinstallation, but the USB drive never seems to be read.

      Is there something I could do to make it work again?

      Thanks

      1 Reply Last reply Reply Quote 0
      • chrismacmahonC
        chrismacmahon
        last edited by

        Open a ticket with our support team:

        Https://go.netgate.com

        Please include your serial number and the steps above.

        Need help fast? Our support is available 24/7 https://www.netgate.com/support/

        Do Not PM For Help!

        1 Reply Last reply Reply Quote 0
        • kiokomanK
          kiokoman LAYER 8
          last edited by kiokoman

          Your best bet is to contact the support at https://go.netgate.com and explain the problem,
          probably a hardware failure.
          sorry we post the same time with the same answer

          ̿' ̿'\̵͇̿̿\з=(◕_◕)=ε/̵͇̿̿/'̿'̿ ̿
          Please do not use chat/PM to ask for help
          we must focus on silencing this @guest character. we must make up lies and alter the copyrights !
          Don't forget to Upvote with the 👍 button for any post you find to be helpful.

          1 Reply Last reply Reply Quote 1
          • C
            charles_asmo
            last edited by charles_asmo

            ok, I will
            Thanks :)

            1 Reply Last reply Reply Quote 0
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