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    XG-7100 1U ix0 Sfp+ not working

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    • A
      Admin2019
      last edited by

      Hi @all,

      i have a problem to activate the 10gbe fiber port (ix0&ix1) with a ftlx1471d3bcl Finisar SFP.
      The Transreciver should be compatible.
      https://docs.netgate.com/pfsense/en/latest/solutions/xg-7100/io-ports.html
      The Pfsense version is 2.4.4-Release-p3.

      The problem is, that there is no connection or even any activity on this port.
      Output ifconfig:
      ix0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500 options=e400bb<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,JUMBO_MTU,VLAN_HWCSUM,VLAN_HWTSO,RXCSUM_IPV6,TXCSUM_IPV6>
      ether 00:08:a2:0d:61:f7
      hwaddr 00:08:a2:0d:61:f7
      inet6 fd80::208:a2ff:feed:61d9%ix0 prefixlen 64 scopeid 0x1
      inet 192.168.155.1 netmask 0xffffffff broadcast 192.168.155.1
      nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
      media: Ethernet autoselect
      status: no carrier

      I tested the Sfp on a different Switch and it works fine.
      And, after connect to the netgate, i executed:
      ifconfig ixX down ; ifconfig ixX up
      ifconfig ixX media autoselect

      But anything without effect.
      Has anybody a idea?

      Thanks!

      Toni

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      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        Try running ifconfig -vvvm ix0 does it 'see' the module at all?

        Steve

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        • A
          Admin2019
          last edited by

          Hi Steve,

          thanks for answer.

          But i get the same output llike before.
          ix0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
          options=e500bb<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,JUMBO_MTU,VLAN_HWCSUM,VLAN_HWFILTER,VLAN_HWTSO,RXCSUM_IPV6,TXCSUM_IPV6>
          capabilities=f507bb<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,JUMBO_MTU,VLAN_HWCSUM,TSO4,TSO6,LRO,VLAN_HWFILTER,VLAN_HWTSO,NETMAP,RXCSUM_IPV6,TXCSUM_IPV6>
          ether 00:08:a2:0d:61:f7
          hwaddr 00:08:a2:0d:61:f7
          nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
          media: Ethernet autoselect
          status: no carrier
          supported media:
          media autoselect

          Also a restart doesn't change the status.
          Any other ideas?

          Thanks, Toni

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          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            Hmm well assuming it's in ix0 it looks like it doesn't see the module at all. It shows the same thing in both ports I assume?

            Steve

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            • A
              Admin2019
              last edited by Admin2019

              Yes, same behavior on both ports.
              Maybe there is a driver problem.
              Can i update the Intel x553 - driver manually? Or it's the driver a part of pfsense?
              Currently is installed "Intel(R) PRO/10GbE PCI-Express Network Driver, Version - 3.2.12-k" and newer driver are avilable for FreeBSD.
              https://downloadcenter.intel.com/download/14688/Intel-Network-Adapters-Driver-for-PCIe-10-Gigabit-Network-Connections-Under-FreeBSD-

              Thanks, Toni

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              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Not easily, no. You could try upgrading to a 2.5 snapshot which has the FreeBSD 12 drivers. You would need to re-install to get back to 2.4.4 though, there is no downgrade path.

                Are there no error shown in the system log or at the console when you connect those modules? Or maybe when you boot with them already installed? I expect to see a 'module not supported' message there rather than just seeing nothing detected.

                Just using different modules is probably going to be the easiest solution here though.

                Steve

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                • A
                  Admin2019
                  last edited by

                  No, i dont see anything in the system log (/var/log/system.log) when i plug/unplug the SFP or when i set the interface down/up.
                  I also tested with a different SFP (same model) but it makes no difference.
                  Is there a other location with log files?

                  Thank you
                  Toni

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                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    The only other place I would check would be the boot log, /var/log/dmesg.boot.

                    But what I would expect there is a message about the module being unsupported and the driver refusing to attach to the port. That means the port is not recognised at all and ifconfig would only show 3 ix ports instead of the expected 4.

                    If that is the case you can try forcing it to accept those modules:
                    https://docs.netgate.com/pfsense/en/latest/install/upgrading-older-versions-2.2.html#intel-10gbit-s-ixgbe-ix-users-with-unsupported-sfp-modules

                    However I'm not sure I've ever seen that work in the XG-7100. It looks like those modules are just not compatible.

                    Steve

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