• Categories
  • Recent
  • Tags
  • Popular
  • Users
  • Search
  • Register
  • Login
Netgate Discussion Forum
  • Categories
  • Recent
  • Tags
  • Popular
  • Users
  • Search
  • Register
  • Login

Would editing the config.xml void a support contract ?

Scheduled Pinned Locked Moved General pfSense Questions
4 Posts 3 Posters 1.7k Views
Loading More Posts
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • X
    xanthra
    last edited by May 6, 2009, 2:22 AM

    Just a question. 
    I'm working on something to update the <filter>section and wondering if that'd get me into a stituation where commercial support wouldn't help me ?
    Also long as the xml was correct, it should be OK right ?</filter>

    1 Reply Last reply Reply Quote 0
    • P
      Perry
      last edited by May 6, 2009, 7:32 AM

      I would say as they get paid by the hour they wouldn't care unless your doing stupid things.  But you should of cause inform them of the changes your have made so they can determent if it has relevant to a given problem. But you really should email them supportinfo (at) pfsense.org and ask.

      If you have a great idea and your coding skills are good and you wish to share it might even enter the base system. That could be easier for you in the long run.

      /Perry
      doc.pfsense.org

      1 Reply Last reply Reply Quote 0
      • ?
        Guest
        last edited by May 6, 2009, 2:15 PM

        Typically support doesn't cover user-customized versions of pfSense.  If you are up-front about what you've done so that your modifications can be ruled out as the source of any issues you are having, that's another story entirely, but if you're customizing the filter itself, there's a good chance that what you're doing could be the source of breakages.

        1 Reply Last reply Reply Quote 0
        • X
          xanthra
          last edited by May 6, 2009, 3:57 PM

          OK. Thank you for responses so far and I'll shoot an email to support :)
          What I'm interested in is adding firewall rules to the <filter>section of the config.xml without using the WebGui.  We'd like to convert our existing rule bases over to pfsense programmatically.</filter>

          1 Reply Last reply Reply Quote 0
          1 out of 4
          • First post
            4/4
            Last post
          Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.
            This community forum collects and processes your personal information.
            consent.not_received