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    Upgraded to 2.4.5 on my Netgate 3100 from the update page

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • D
      dwighthenry
      last edited by stephenw10

      Install appears to complete, but now I am unable to access the appliance. I tried accessing through the console to reset the appliance, however whenever I access on Putty and hit return, it is asking me for a Login, and it is showing as Free BSD Amnesiac. I tried doing a hard reset with the button, that does not work either. I notice all the lights are going through the booting process except the diamond LED, not sure it means anything. Anyone else having this problem, until I figure this out I am up the creek.

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      • jimpJ
        jimp Rebel Alliance Developer Netgate
        last edited by

        If you reboot the device while attached to the console, what shows up in the boot log?

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        • D
          dwighthenry @jimp
          last edited by

          @jimp When I log into the console and press enter, then this "Login:" is the next command to appear. I have never seen this before, because I usually just see the menu items. I don't know what to do at that command.

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          • jimpJ
            jimp Rebel Alliance Developer Netgate
            last edited by

            You could try logging in (root/<your admin password>) or you could unplug/plug the device power.

            Usually that kind of error only happens if something severe went wrong, like an error early in the boot process, a filesystem error, etc.

            If you open a support case at https://go.netgate.com the crew there can get you a link to the installer image to reinstall if you need to.

            Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

            Need help fast? Netgate Global Support!

            Do not Chat/PM for help!

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